TriNetReviews of trinet.com

TRINET is a very Deceptive Company that will quietly over charge and over promise. - Their sales folks will butter you up and try to beat pricing from their rivals. Once you agree and sign, you will notice that they will act like they forgot that you are supposed to get a discount. You have to fight to get them to follow through on their promise and it takes weeks. - They would send out emails on a late Friday afternoon that will look like a Marketing Email. But it is actually loaded that is meant to take money from your bank with little or no time for you to react. They call it a "technology" fee that is in the thousands. No warning, no conversations, just a complete money grab. We fired them immediately the next Monday with a formal letter. And we have to completely change our bank accounts for them to not have access on our funds. Our employees have to wait 10 days to get it all fixed and get paid because of their bad practices. You talk to their customer service and management and they give you canned statements. This is a company that WASTE a lot of their money and pay their top executives quite a bit. And when they need money, they take it from customers. I will advice anyone that needs a PEO to "STAY AWAY". After we fired them, they started making up invoices to the sum of $5K with some weird fees and penalties. And they will send you to collections to harass your team. Just a Dirty Company to deal with.

Their brochures talk about all the services they offer, but in reality they make it extremely difficult to use any of those services. It is nearly impossible to complete basic tasks, like allocating parts of a paycheck to different accounts or signing up for medical coverage. They hide critical buttons, and require hidden steps that you could not possibly know about. I had to contact a customer service rep only for her to guide me through a series of easter-eggs hidden on the page, just to complete one task. Truly an evil company.

BEWARE: I could not agree more with the reviews on this page. I would also give ZERO stars if it were an option. The onboarding process is awful. Totally disorganized, lots of balls were dropped by Trinet representatives resulting in LIVID employees. Lots of "bait and switch", salesman Hector outright lies. Very limited "bargain basement" software with even worse customer service.

going thru the onboarding process with trinet... painful doesnt describe the process. Alot of bait and switch, Sales team makes alot of promises and when you talk to the people who actually responsible you get the truth.. they dont do electronic signatures, LOA is expensed to the company and you have to collect medical, 401k and additional expenses.. They charge you a setup fee but you do all the work.. They dont offer any feedback on your handbook or help manage it.. you have to upload each paragraph to a site and supposedly its reviewed which given what ive seen so far I have zero confidence it works... follow up to questions is nonexistent from key people... if you work on the east coast or central time expect alot of 6pm to 7pm meetings your time as they are west coast and dont adjust...

TriNet has the worst customer service in the industry. It is truly mind boggling. They rarely respond and when they do they typically provide little or no help. And their fees are ridiculous

There are plenty of issues with TriNet. I'll just tell the still incomplete nightmare story of making an FSA claim. They sent me a debit card for FSA so I used it to pay for childcare. Then all claims got denied immediately but I hade already spent the money and gave the official receipt. Somehow this was not enough. It took numerous calls over months. Lots of hang ups and sass back. The chat box will auto kick you out after 60sec no response. This made the saga . . . difficult. The reimbursement form does have all the needed info and signatures but doesn't work with the debit card. Now I find out my daycare is a rare case that is ok or unaware of the 3% surcharge for the sketchy debit cards. Turns out, most daycares won't take them and most people don't use them. Finally someone actually kind of told me what was wrong but still could not help me. This person was much more patient and actually realized I was certainly stuck. They made me an appointment with a "specialist". Wish me luck. I believe this is a case of a Grounded Vindaloop.

On Tuesday 11/28 Trinet sent an email announcing rate increases to the tune of 7-10% at the bottom of a letter that buttered you up by raving about all the technology enhancements they'd made this year. It seemed this was their way of justifying the increases for 2024. Then on Friday 12/1 at 3pm Trinet sent out another email announcing an Innovation fee that would be implemented and charged on the next payroll cycle in 2 weeks and used the same exact enhancements from the previous rate increase notice to justify the need for the fee. They even noted to make sure to keep this in mind when funding your payroll to ensure timely pay to your employees. Basically, make sure you have enough money in your account to cover this fee so your employees get paid because we are charging the fee regardless of how you feel about it. This new fee and the timing of its release was calculated and sticks it to their customers and leaves them with little to no options. Per their Terms & Conditions section 20m they must give 30 days notice, lucky for them December has 31 days and coincidentally renewals are complete for 2024. Had this change been implemented prior to renewals companies would have had time to get their affairs in order to make a move. 30 days is not enough time in a normal month much less at year end for the average company to move their business. They sure did show their true colors! Stay away if you want a partner you can trust.

Trinet decided to assess $1000 platform fee to every client without any notice. We had decided to terminate our relationship with them one day before this annoucement was released in an email at 5pm on a Friday. There is no way around it, as it will be assessed on our next payroll invoice. Management is being very quiet and will not give any answers to our many questions about this fee that is being thrown at us. There are plenty of other PEO's that care about their customers that are a LOT less expensive and responsive to our questions. Stay away.