TriNetReviews of trinet.com

Horrible company. Customer service is non existent. No one knows what is going on. I have a case open and the person handling my case is apparently always in meetings and never actually does work. Promised I would get a call back multiple times and I don't. Apparently only customer service agents work there and no supervisors. I do not recommend any company goes with them because their customer service is abhorrent and your employees will be very upset that they have to deal with such a company.

10 years ago, when we signed up for TriNet they were supposed to be the best option and perhaps were for high quality insurance. However, I haven’t been happy with their service in years. Their insurance has been increasing 25%+ yearly and their fees have also been increasing by ridiculous rates of 10%+. To me that implies that this company is either price gouging or doesn’t know how to manage a P&L, neither of which is good. It almost seems criminal. Their leadership makes no statements about how they are combating this or explains why it’s necessary or apologizes about it. If they can’t keep the insurance carriers in check at all, what are we paying for? Honestly, their system is pretty much un-usable too, expect for very basic things like payroll. You have to rely on a rep. I wish I would have known what I was signing up for way back when because I would have gone elsewhere, which is why I am writing this. It’s hard to move from a PEO once your employees get used to it which suspect TriNet is exploiting. There are also tons of hidden fees that make no sense. This category is ripe for a new competitor to come in and change the game. We’re certainly going to prioritize looking for another provider. What TriNet can do to keep customers: Reduce their inflated fees. Anything above 3-5% annually is unsustainable. They need to reverse course at this point. The increases have been too high for too long. Stop allowing the insurance carriers to walk all over you. Lobby, make deals, change the law, find over providers, etc. These increases can’t continue.

Just Deplorable. I wouldn’t even recommend working for an employer who uses this PEO. Transparency is non-existent, forget about decent customer service, and they’re very disorganized. I’ve been in contact with TriNet about incorrect tax documents that they refuse to fix. They’ve only sent random messages about actions they’re taken that won’t even fix the issue. Don’t waste your time with this walking apology of a company.

We moved to TriNet in 2024. What we like - the application itself is very strong and provides a reliable payroll processing tool for our startup. What we DO NOT like - (not sure there will be enough room to document everything). First, the onboarding process was full of OOps, we forgot to tell you about that, OOps, we gave you the wrong instructions for onboarding your staff. It took nearly TWO months to get everything related to our semi-monthly payroll and integration to QBO working as required. We had to escalate to senior management multiple times to get anyone to respond to our issues. Second, customer support is horrendous...the only way to submit a support request is online through the TriNet portal. On average, it requires the customer to follow-up on the support case 3-4 times to get any response. Today, we still have two cases open related to notices from a state for unpaid taxes, that are over THREE months old...no feedback, no response. Third, today we found that our last payroll run included a $1,000 charge for a "Platform Innovation Fee". We have checked and rechecked our contract and the T&C's, and can find NOTHING about this fee...I went online a Googled "TriNet Platform Innovation Fee" and found that there are HUNDREDS of angry customer and potential class action suits against TriNet regarding these fees BOTTOM LINE - if I knew last year what I know today, I would have NEVER - NEVER moved to TriNet...unfortunately the pains of moving our entire organization to another PEO provider is a bridge to far...Hopefully, this review will give you the knowledge to make a good decision...Good Luck

This company has added multiple email addresses of mine (which I did not provide them) to their marketing list without my permission and requires me to jump through unacceptable hoops to be removed. I consider this unethical behavior, particularly from a publicly traded HR company. I could not contact anyone at the company outside of customer service. Customer service was unable or unwilling to transfer calls and would not provide any means to contact the appropriate person in the marketing department or the data privacy department to appropriately address this issue.

One of the biggest regrets - definitely in the top 3 - I have in 20 years of accounting/payroll is switching our company to TriNet. For 3x the cost of regular payroll companies I have less control and the same amount of work. First year we received a 6.5% increase and the second was 9%!!!! Summarized: "Oh, but that is down from the standard 12% that we are doing this year, so it's actually a discounted increase". Really!? I tell them we won't sustain those types of increases and will end up looking for another company and the summarized response is "If you decide to leave give me the chance to keep your business and send me the quotes first." Wow! Benefits...you can't just give them the budget, nope. You create the budget, YOU then go into the system and assign the budget to the plans, YOU then go in and assign the employees to each budget plan, YOU then discuss the benefit changes with your employees, YOU then help the employees with their choices (using a spare computer you provide). So HEY! Good news is, you are paying TriNet for Benefits Administration but YOU get to be the administrator! Same amount of work...with a higher cost. You can not print copies of paystubs or W2s for your employees. Or do anything else for them. Yes, it is nice that they can do it themselves (just like with 90% of the other payroll systems out there), but we actually do have employees that don't have computers or printers and one that does not even have a smart phone. We had to get a spare laptop in the office for people to use and they have to teams/screenshare with me if I am not in office so I can help after they get frustrated trying to talk to TriNet. Bye-bye vacations and sick-time! Carry a mobile wifi device with you and make sure you have cell service AT ALL TIMES. Their reports are lacking and writing a custom report is nearly impossible because the screen for choosing data fields/filters is so small that once you drill down 3 or 4 categories you can not see anything else. If you email your rep asking for a report, they will direct you to the same steps that you have already tried. You don't get help, you just get directed elsewhere. YOU can then submit a case and then you will receive whatever TriNet feels is appropriate to provide to you. And that is that. No - don't ask for more. You won't get it and that is exactly what you will be told....just in more words. The time-keeping system is Kronos but it is only utilized at about 5% of it's capabilities so don't be fooled by that. You can't use the Time Off in it AT ALL. Holiday and worked time and that is it. Nothing else. So when employees look at their time cards they look incomplete if they took any time off or had any absences. You can add it manually, while you are processing payroll, but that is it. No they won't customize it to fit your needs...even if it is for something as simple as time categories included in the time sheet and payroll export....you know, like the majority of companies out there need. Can't create more than one paycheck in the same period. So if you like to separate your bonus checks from the regular checks then you have to pay for a secondary processing (hey, they love those fees!) Setting up the G/L is NOT user friendly (and, no, they will not do it for you). There is a lot of trial and error and guess-work that goes into figuring it all out. So it will probably take several payroll processes for you to get it the way you want/need it and the report you get out of it cannot be changed in format or column order or anything. It is what it is. After you download it to excel THEN you can do what you need from it. So, again, more work and you pay more for it. There's so much more but you get the gist by now, I hope. If you do decide to leave, they make it so difficult to get the information that you need. They won't provide complete census information for you to get benefit quotes. Literally WILL NOT. They say it is private information and claim it as their own even though it is YOUR employees. Down to my core, I believe TriNet has the goal of making it so difficult for customers to leave they hope that they'll give up and stay. Save yourself, your employees and your company. Stay away from this company.

The worst 401k service ever. Would not recommend to anyone.

If you like waiting a month for an answer to a simple question, or 4 months for a change in policy, TriNet is your PEO! Actually, it's more, cause I'm still waiting. If you like surprise fees in the thousands of dollars that are announced in a misleading email on Friday evening and direct debited from your account without any way, TriNet is your PEO. If you're used to taking care of little tasks in your payroll/HRIS, but want to give that ability up to wait unknown amounts of time for a case to be created and resolved to change the one piece of data, TriNet is your PEO. If you like being led to believe you have a dedicated representative that will take care of you, only to have that representative sole purpose to create cases and send them off into the unknown, TriNet is your PEO. If you want your PEO to refused to provide verification of services and plans provided, TriNet is for you. If you want your sick and vacation policies to not be compliant because they don't pay attention when setting them up and advise you to correct, TriNet is for you. If you want wrote answers out of a script to your question, rather than someone actually listening to the information your are giving them and answering the actual question you are asking, TriNet is for you. The only reason why we went with TN was for the discounted insurance coverage, which turned out to not really be all that great anyway. Other than that, they've been a nightmare. We will be rid of them in a week, and I cannot wait!