Lisa
Great resource for small HR functions…
Great resource for small HR functions or teams who need outsourced benefits, payroll and HR compliance solutions.

TriNet has been a trusted leader in providing comprehensive HR solutions tailored specifically for small and midsize businesses for over 30 years. TriNet provides flexible HR solutions tailored for small to medium-sized businesses, offering both a Professional Employer Organization (PEO) model and an Administrative Services Organization (ASO) option to meet your unique needs.. Our longevity in the market reflects deep expertise and a proven track record of helping companies streamline their human resources functions, mitigate risks, and enhance employee satisfaction.TriNet helps simplify complex HR challenges by offering a unified platform that integrates payroll processing, benefits administration, risk mitigation, and compliance support. This consolidates the need for multiple vendors, reducing administrative burden and allows business leaders to focus on growth and strategic priorities.Key areas of service include industry-specific HR expertise, access to premium employee benefits through national and regional carriers, or the ability to sponsor your own benefits, and advanced proprietary technology. The TriNet platform delivers an intuitive user experience with capabilities spanning payroll, benefits administration, time tracking, performance management, learning and development, and workforce analytics. This comprehensive platform empowers clients with real-time insights and streamlined processes.TriNet’s dedicated service model combines personalized support from assigned HR professionals and relationship managers with access to specialized HR experts via multiple communication channels. This helps deliver timely, expert best practices guidance tailored to each client’s unique needs.
TriNet (trinet.com) has 233 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Lisa
Great resource for small HR functions or teams who need outsourced benefits, payroll and HR compliance solutions.
Nicole
Reliable service. Customer service reps almost always available. Platform seems dated and apps could integrate new technology.
Response from TriNetApr 20, 2026
Thank you for taking the time to share your experience. We’re glad to hear you’ve found our service reliable and our customer service representatives readily available. We also appreciate your honesty regarding the platform and app experience. We have received your feedback and will share it internally. In the meantime, if there are any open issues we can help address, please email us at social media at TriNet dot com. We appreciate your input as we continue working to improve.
Siti W.
After being with ADP Totalsource for over a decade, it was definitely a tough decision to move away. However, TriNet has proven to be one of the best decisions we made given the uplift in employee benefits, experience, and overall offerings. In addition, TriNet has one of the best HRIS platforms in the industry which has really allowed our small HR department to thrive.
Janelle B.
TriNet has been helpful for our smaller organization. The customer service via their online chat and customer success representatives are responsive and help resolve issues in great time. However, the ATS, Time and Attendance platform and user interface would benefit from upgrades in technology.
Sabrina W.
Assistance with leave management has been super helpful. I appreciate that when I ask TriNet for information on an upcoming leave, I not only get a checklist, but all the state benefits available for that specific employee. Lyndsey Wolfe is the best asset a company could ask for. Absolutely adore her.
Jessica G.
TriNet has an amazing variety of comprehensive benefits for us to offer our employees. The employees are very satisfied with the possibilities. They are easy for employees to contact with benefit questions.
cathyb
I love that you have keep track of all the changes in state laws since we are a 100% remote company.
Sheldon
Since TriNet went to the connect360 platform addressing HR issues...on boarding, state tax compliance documentation, terminations, policy updates, have been far more of a challenge than the years preceding that change. I understand TriNet recognized the deterioration of its customer service, having returned to a direct contact, which has been helpful.