Choose not to S.
Trinet
Would not recommend to other companies who are thinking of using them. Very frustrating experience. Like pulling teeth to get timely or accurate responses. Client Services Associate seems overwhelmed and juggling too many things, which causes drops in service and back and forth on calls and emails regarding "was this taken care of? when? what was the result?". Principal Capital Consultant is responsive when she wants to be, but only responds to emails or phone calls at their convenience. Requires constant reminders to call or respond to an email. Director of Capital seems very far removed from it all. Technical system problems seem to continue to plaque the system. Given the number of clients Trinet has and the costs we incur to use these services, the system side of Trinet needs to be much improved to get to a level that would be considered "acceptable" for this type of business. I am surprised quite frankly that there are so many bugs in the system for a company of this size whom you would think has the staff and competencies to address these software issues. Steer away from them.
Response from TriNetJul 28, 2016
Thank you for taking the time to review us and for bringing the issue to our attention. We are genuinely disappointed with ourselves to learn about your experience, but this gives us a valuable opportunity to improve. We pride ourselves in customer service and it is our goal to provide outstanding service to our valued clients. We regret that your experience doesn’t reflect that. Our team will share your review with the Client Services team and ensure that your issue is addressed. There is always room for improvement and your feedback helps us fine-tune our processes, so that we can serve you and our other clients better in the future. Thank you for being a valued TriNet customer and please know that we are here to help!