Trina TurkReviews of trinaturk.com

I ordered earrings, received a clasp instead of earrings , this is not the item I ordered, trying to connect to the customer service , they just ignored all my complaints, did not resolve the issue, terrible customer service .

I never do on line shopping, but for this event, and lack of time~ I had to shop on line. Well, wouldn't you know it, I ordered the wrong size!!!!! The party is this Saturday, and it was Monday when I started my return experience with Belen at Trina Turk. She has been amazing, and due to her attention to my needs, I will be receiving it tomorrow!!! Thank you so much for this positive experience.

If I could do zero stars I would. My sister purchased a shirt for me. from this brand. It was poor quality annd too big. They weren't going to let me return it till I made a fuss and then behaved as if I was a kindergartener in the principals office. Do not buy here! Horrible!

Mr Turk advertised a swim suit on IG for $79. When you click on the website link. The price is $159. I wrote customer service and got no response. I called and their rep said they have no control over the prices quoted on their social media accounts and they did not know if they would honor the price they advertised but they would check and call back because the person responsible for social media was not at her desk. They never called back and no one answered their customer service line during business hours. Worst customer service ever for a high end brand.

Nonexistent customer service for online purchase. Returns are cumbersome. Also being charged to return shouldn’t be a thing.

The ladies shirt is overpriced and also developed pulls in the shirt. I thought because the blouse was at a very high price the quality would be better but that is not the case. The color was beautiful but how it is made makes a big difference. So I will check all reviews before I purchase the clothes in the future.

Pretty disappointing..... On a recent trip to Coachella Valley to visit family, my partner and I stopped into Mr. Turk because as a former Palm Springs resident I wanted to visit the store again and get a pair of trousers that had been advertised via the Mr. Turk customer email registry/sign up. Well, Mrs. Turk was present in the store this day, however, did not even acknowledge us while we were there and while we purchased 3 items totaling over $1100.00. She didn't have the decency say "Hello", or "Thank You", nothing. She was flitting about the store talking with the other customers, etc. But not us. HUGE MISS ON HER PART! Granted, I personally do not "look the part" of the standard/typical Turk customer, as I was dressed in fashions that are not of the same ilk in regards to fabric and styling, but are of exceptional quality and fabrics none the less. Just not her style. I received the side eye from a couple of the female staff onsite, with the facial expression of "What are you doing in our store?" which was not really appreciated either, but you know what, I don't care what their opinion of me is, I'm shopping here because I can afford to. I'm in your store keeping you employed by purchasing your overpriced, marginal goods. That is what I'm doing in your store. I believe EVERYONE should be treated with the same respect and pleasantries as those who may shop here on a more frequent basis, and regardless if you "look" like the standard Turk client. So much for forging relationships with potential repeat customers who have no problem laying down some good money for a few items of clothing. This lack of appreciation and sub par customer service on her behalf; coupled with the overall attitude of the stores patrons and employees really put a bad taste in my mouth and does not make me want to return, for anything. Now, lets talk quality of the merchandise/garments. Its lacking. The fabrics stretch tremendously while you are wearing them, and only can have a proper fit again after they are laundered/dry cleaned. You get about 2 hours of wear in them before they start to sag, bag, bulge, etc. and I was left constantly hiking my trousers up because they stretched out to the point they were falling off of me. Talk about embarrassing. Another thing Mr Turk seems to do is adjust their sizing so as to make it appear as though the customer is a size other than their true size. Example: I am a 31-32 waist in EVERY brand of pant ever bought, from Burberry to John Varvatos to Diesel, etc., etc. But, in Mr. Turk sizes I'm a 28 - 29!?! I haven't been that actual size since high school and I'm well into my years of mid-life now. And the sizes marked as 30 or 32 would be more like a 36 or larger in any other brand. I think Mr. Turk does this so as to make their average customer "feel" or "believe" they are a smaller size than they truly are. I guess large people don't want top be reminded of how large they are. A poor attempt at making the customer feel like something they are not. IDK, thats "Not my circus. Not my monkey", as they say, in regards to how they present their goods to consumers.