TriLASTIN is the developer and manufacturer of advanced skin care products for stretch marks, cellulite and maternity. Trilastin.com was formerly known as Ecresearchcorp.com
TriLASTIN (trilastin.com) has 714 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Salons & Clinics · Stony brook, New York
Excellent
Salons & Clinics · South Ozone Park, New York
Excellent
Salons & Clinics · New York, New York
Excellent
Salons & Clinics · Plattsburgh, New York
Excellent
Showing 54 reviews with 1 star · Clear filters
Lindsey
Ordered product approximately two weeks ago, received a shipping notification but no product to rate!
Response from TriLASTINMay 6, 2021
Hi Lindsey, and thanks for sharing your feedback! We truly apologize for any delay you may have experienced with the mail carrier in receiving your package. Our records indicate that your order was successfully delivered, and we hope that you are enjoying your purchase so far!
Carolina H.
I ordered my creams and I never got them, so I called and they told me to wait a month and if i didnt get them they could give me back my money . I never got my creams and now they finally decided to give me back ny money it was such a waist of time.
Response from TriLASTINMay 6, 2021
We're so sorry to hear you weren't able to receive your Trilastin order! For international deliveries, we do ask to expect additional time for the delivery to still be completed. I have confirmed that we did refund your order in full, but if you have any additional concerns, you can email us at [email protected]
Lidia O.
Never got my package. I forwarded my emails with USPS about the delivery error. I emailed TriLASTIN customer service and never got a refund. I basically donated $38 to TriLASTIN and got nothing for it.
Response from TriLASTINMay 6, 2021
Hi Lidia, and thank you for sharing your experience with us! We hate to hear that there was an issue with USPS regarding the delivery of your order. We truly apologize for the inconvenience, and have refunded your purchase in full. If you have any additional questions or concerns, please reach out to us at [email protected].
Jennifer H.
I haven’t even received my order. It’s been 2 weeks.
Response from TriLASTINMay 6, 2021
Hi Jennifer! We apologize that there was a delay with the mail carriers in receiving your order. There have been staff shortages which have led to some minor delays in delivery. We see that your order was successfully delivered, and if you have any additional questions or concerns please let us know!
Raunelle W.
My package never arrived and the tracking info provided wasn’t valid.
Response from TriLASTINMay 6, 2021
Hi Raunelle, and thanks for your feedback! We did make a change to our shipping software a few weeks ago which did result in tracking links being assigned to the incorrect mail carrier. We apologize for the confusion! We see that your order was successfully delivered, and if you have any further questions or concerns please let us know.
Jalie L.
Still haven't received my package after 3 weeks of waiting and I paid for the 3-5 day shipping too which I was told I couldnt get back either and I just have to wait till the package comes.
Jewell P.
I never received the cream in the mail.
Response from TriLASTINMay 7, 2021
Oh no! Please send your order details to [email protected] at your earliest convenience so we may assist you further.
Anastasia W.
I ordered three weeks ago and still haven’t received my shipment, nor have I gotten any updates about it.