Maureen H.
This is a BROKER and not a moving…
This is a BROKER and not a moving company. They take a ton of money to call a moving company to set up your move and do not tell you. They charged me over $6000 more than they initially quoted me. When I initially booked, the rep indicated to me they are part of Bekins which is NOT true. I have subsequently learned that there is a legitimate moving company called Trident Moving Services out of NC which even reference this company and that they are not affiliated with them. (See attached photo) Even the movers that they hired to move me couldn’t believe how much they charged me. They took a fee of $5700 to just call a company to set up my move. On top of that, one of their employees, Justin, was extremely rude to me and laughed at me when I asked questions and said I was being difficult. Overall it was a horrible experience and anyone who uses this company will regret it.
Response from Trident Moving ServiceJul 11, 2023
Hello, We are sorry to hear that you did not have a great moving experience. After a review of your file it does appear you have not notified us of any concerns regarding your move. We are very transparent with our customers in regards to our company name, location and service we provide. As a properly licensed, interstate moving coordinator/shipper/agent/broker, Trident Moving Services LLC is not a motor carrier and will not transport an individual customer/shipper household goods but will coordinate and facilitate the transportation of household goods by any FMCSA authorized motor carrier, who's charges will be determined by its' published tariff. All estimated charges and the final actual charge will be based upon the carrier's tariff, which is available for inspection, upon reasonable request.