TrexityReviews of trexity.com

Trexity cancelled a time-sensitive delivery for our business and left us without a real solution. I called support immediately, but the representative was dismissive, arrogant, and simply told me he could not help. For a company that businesses rely on for important customer deliveries, this level of service is completely unacceptable. A cancelled delivery can damage our relationship with customers, and having support that offers no assistance makes the situation even worse. I had to pay 40$ for uber then.

I left clear instructions to ring my doorbell so Trexity could delivery a very time sensitive document, and paid extra for expedited service. They did not ring the doorbell, so the shipment wasn't delivered. When I contacted their support they confirmed the courier knocked and called. When I pointed out I was very clear and explicit about ringing, they changed their story and said actually, they did ring. My doorbell can be heard at the back of the house, and I was in the front all day. There is no chance they rang the doorbell. When I pointed this out (yes I said the courier lied, such strong language) they completely stopped responding despite how clear I was about the urgency of the request. I was never rude and didn't use unprofessional language, but I was clearly in distress and not willing to accept their story when they changed it. All I wanted was for them to send the mail out again today and ring the bell as explicitly requested. Instead I had to go through my bank to have the delivery rescheduled for the morning. I would never recommend this service to anyone. They still haven't responded.

Poor communication from company if you have a promblem with pay no number have to keep emailing support and they just keep giving you the run around. They owe me 227.00 and still have not been paid for it. I think this company is a scam. No phone number to call just emails. That's a red flag. A shit company. Do not waste your time with them. You might never get paid if you do it will take for ever

like most gig employers. THEY DO NOT CARE. 7 days after a mistake route and poor time estimate I returned the last delivery due yo time constraints. Stats perfect, yet still get notifications to sign on. But dashboard says at risk of deactivation. 7 days without follow up from the “trust and safety team.” Just unprofessional waste 30 hours online without an order.

Odd Bunch switched to Trexity and service went from 10/10 to completely unreliableI’ve been a long-time Odd Bunch customer in Etobicoke, Toronto. Before they switched to Trexity, the delivery service was excellent — always 10/10, with drivers actually following instructions.Since Odd Bunch started using Trexity, the experience has become terrible. Despite very clear instructions to place my order inside the black box/cooler at the door (which Odd Bunch themselves recommend to keep the fruit and vegetables fresh), Trexity drivers repeatedly leave everything outside. This has happened many times.Every complaint results in the same scripted response from Trexity support: apology, “we’ll talk to the courier,” and a small refund. Then it happens again. I’ve called, emailed, and escalated multiple times with zero lasting improvement.The refunds don’t compensate for spoiled produce and the constant frustration. Odd Bunch needs to either go back to their previous courier or put real pressure on Trexity to fix this. Very disappointed with the drop in quality.

Very accurate delivery timings with an easy way to track the delivery the entire way from pickup to delivery. Also had a very helpful courier.