Jocelyn A.
I purchased the product in dubai hills…
I purchased the product in dubai hills mall. in my personal experience, the product was BAD!!!.First, staff will approached u to give sample then explained the product itself and offered complimentary facial. The first product i purchased was on Apr 2022, is (Ultimate Pearl facial feel - AED 400). Then they invited me for complimentary facial on Apr 13,2022, and purchased product which the specialist recommended (BX skin relaxor essence, BX skin relaxor foaming cream cleanser & BX skin relaxor thermal mask - worth AED 3,000). i used the peel twice a day as per instruction. Apr 18,2022 i used thermal mask & essence. after 2 week i used again the thermal mask & essence. Then 2nd week of May, my face start to have Acne both cheeks and its a little bit itchy and red. May 26,2022, i send my photo by watsapp to the staff informing her of what happen to my face bcoz of Tresor products. She started questioning me about what i eat etc...i told her theres nothing wrong of what i eat. its really from the products. May 27, i went to the store to return the product and ask for refund. However, staff told me that someone will call me unfortunately nobody does. i got the no. of the Manager told me they will not refund. He told me to wait the acne got dry and used again the product. what a remarkable solution!!! we have the conversation via watsapp. Partly i have mistake for believing to their sales talk and the staff who check my face, even though shes not a real dermatologist. i paid total of AED 3,400 for the products which give me ACNE and discomfort to my face. if i have enough money to pay for a lawyer i will sued them, i have photos of my face with acne after i used the products. i lost the money, got acne scar on my face, i feel so down and disappointed bcoz of Tresor product.
Response from Tresor RareAug 10, 2022
Dear Jocelyn Angeles, You are welcome to contact us for any information and questions at : [email protected] Regards, Stephanie



