TrendsiReviews of trendsi.com

**Very Disappointing Experience – Unresolved Refund Issues** I refunded all customers because of lost package or bad quality , I expect to have my money back I contacted Trendisi by email to inform them that two of my orders had not been delivered. I also explained that I had to refund my customers because of lost packages or poor product quality. As a seller, I should not have to bear these financial losses when orders are not delivered or products fail to meet acceptable quality standards. I expect Trendisi to take responsibility for these issues and refund the money owed to me. I am extremely disappointed with this experience and the way these problems have affected my business. I hope Trendisi will address my complaint and resolve the outstanding refunds promptly. I would not recommend this service unless these issues are properly handled.

⭐ 1-Star Review Unfortunately, my experience with Trendsi has been extremely disappointing. I run a boutique, and when you depend on a supplier or dropshipping company, you need consistency, quality, accurate product descriptions, reliable shipping, and support when something goes wrong. In my experience, Trendsi has failed in several of those areas. The products do not always match what is shown in the photos. In some cases, the quality is lower than expected, the item looks different from the listing, or the clothing arrives without proper labels. This is a serious issue because my customers are purchasing based on the images and descriptions provided by Trendsi, but I am the one who has to deal with the customer when the actual product does not meet those expectations. Another major problem is the return and claim process. Even when the issue is caused by Trendsi, such as receiving an incorrect item, having a quality problem, or receiving a product that does not match the listing, you may still have to pay the cost of shipping the package back to them. A prepaid return label is not always provided. What makes this even worse is that you can end up paying shipping costs twice when you file a claim or return an item. You already paid shipping to get the order to the customer, and then if there is a problem, you may also have to pay the return shipping back to Trendsi. In some cases, no prepaid return label is provided, even when the issue is related to the product or fulfillment. For a small boutique, those extra shipping costs add up very quickly. You are not only dealing with an unhappy customer and a delayed, incorrect, or disappointing order, but you can also lose money twice in shipping just to correct a problem you did not create. That is not a sustainable way to run a business. Shipping has also been a major problem. I currently have customer orders that have been in transit for approximately one month and still have not been delivered. Instead of receiving a quick and clear resolution, I have had to wait for claims and updates while my customers are left without their orders. As a business owner, this puts you in a terrible position. Your customer does not see Trendsi. Your customer sees your boutique. You are the one whose reputation is affected, you are the one who has to explain the delays, and you are the one who may end up losing money trying to fix problems you did not create. I have invested a significant amount of money with this company, so I expected much better quality control, communication, accountability, accurate listings, proper labeling, shipping support, and a fair return process. A dropshipping supplier is supposed to make running your business easier. It should not create more problems, more expenses, unhappy customers, and additional risk for your reputation. If you are trying to build a serious boutique and protect your business, I would think very carefully before adding Trendsi as a supplier or dropshipping partner. If you are trying to protect your profit margins and your reputation, think very carefully before depending on Trendsi as your main supplier or dropshipping partner. When you are paying shipping twice just to resolve problems, plus dealing with inconsistent quality, missing labels, products that do not always match the photos, and long claim processes, the supplier can end up costing your business more than it helps. If you do not want supplier problems to put your business at financial risk, I would not recommend relying on Trendsi as your main supplier. Boutique owners should not have to absorb the financial cost, customer complaints, and damage to their reputation because of supplier mistakes. I truly hope Trendsi improves its quality control, shipping process, return policy, customer support, and overall accountability.

I placed my order almost a month ago, well before Chinese New Year. When I started asking why it hadn’t shipped, I was told the warehouse was closed for Chinese New Year. However, they have now been open for over two weeks, and my order is still not shipped. Every day I contact customer support, and every day I hear a new excuse about why the order hasn’t been sent. The only “solution” they offer is to wait, which I have already been doing for weeks. A supervisor even told me on March 2nd that the order would ship on March 8th, but now it’s March 10th and there is still no shipment and no update. The supervisor has also stopped responding completely. To make matters worse, the only compensation they offered was $20 on a wholesale order, which is extremely disappointing considering the inconvenience and the amount of time wasted. Instead of offering something reasonable like express shipping or a proper solution, they expect customers to just keep waiting. I have been placing orders with this company for over 2 years, and unfortunately I keep facing the same issues over and over again. For a company of this size, the customer support and problem resolution are far below acceptable standards. Very frustrating and disappointing experience. i would never recommend them.

I absolutely LOVE Trendsi! I have been working with them for several years now in my business, and I have no intentions of breaking my business relationship. They have always delivered on time, cared for my customer needs, answered PROMPTLY to all my inquiries, walked me through any problems I may have had technically. And tonight I must give a special shout out to Anya & Chette!! THANK YOU BOTH SO MUCH! My Customer lost a diamond in a ring she purchased from our shop five months ago. The 30-day return period was expired and I had no idea how I was going to fix this problem. Anya and Chette gave me a full refund on the ring, and I was able to order the Customer a new one with no charge to her. She was so happy! All of this was done the same day the Customer reached out. No wait time at all! The promptness of assistance always impresses me. I am a true Trendsi Fan!!