TrendGramReviews of trendgram.io

Response from TrendGramAug 19, 2024

Hey Christopher, Thank you for sharing your concerns. It's important to us that our potential clients feel confident in their decision to work with TrendGram. I assure you that all of our testimonials are genuine and come from real clients who have experienced positive results with our service. We’ve worked with over 20,000 clients, and we wouldn’t have earned their loyalty by operating in bad faith. We’re disappointed that you’ve left a one-star review despite never having used our service, especially when you could have simply contacted us with this concern. We also have video testimonials from happy clients on our website, which you can check out for more reassurance. If you decide to join us, we’re confident you’ll see the difference firsthand.

Response from TrendGramAug 17, 2024

Hey Victor, Thank you for sharing your concerns. We take client privacy and transparency very seriously, which is why we've made certain decisions in how we present our testimonials and client accounts. The testimonials on our website do not include surnames to protect our clients' privacy, but we ensure authenticity through video reviews from clients themselves. Regarding the Instagram accounts, we use aliases related to the clients' niches to maintain confidentiality. As for the website, we are currently experiencing no issues, but we will investigate further to ensure everything is functioning as it should. We appreciate your feedback and are committed to continuously improving our services.

Response from TrendGramAug 9, 2024

Hey Marcelo, Thanks for sharing your feedback. At TrendGram, we take pride in growing our clients' Instagram accounts with real, engaged followers—never bots. Our service is designed to connect you with a genuine audience, meaning real people who are interested in your content and are more likely to interact with your posts, stories, and overall presence on Instagram. We understand that authenticity is crucial, not just for your brand’s reputation but also for meaningful engagement. Fake followers or bots do nothing to help build a credible online presence; they offer no real value in terms of interaction, loyalty, or long-term growth. That's why we focus exclusively on strategies that attract and retain real followers who contribute to your growth in a meaningful way. Please feel free to reach out if you have any further questions or need assistance. We’re here to help.

Response from TrendGramAug 9, 2024

Hey there, Thanks for your feedback. Our company is committed to following all legal regulations and respecting our customers' preferences regarding communication. We have strict policies in place to ensure that we don't send multiple emails without consent. We operate with transparency and integrity, and our goal is always to provide value to our users. Since our inception, we haven't earned the loyalty of over 20,000 clients by operating in bad faith, or compromising the safety of our clients. Rather, we have earned their loyalty by providing safe and fast growth for their IG accounts. If you have any further questions or concerns, please contact us directly.

Response from TrendGramAug 9, 2024

Dear Nico, We’re sorry to hear that you’re dissatisfied with our service, and we’d like to address your concerns directly. First, we want to assure you that we do not use bots or fake followers. Our service is focused on growing your Instagram account with real, engaged followers who have a genuine interest in your content. Authenticity is at the core of what we do, and we work hard to maintain the integrity of your social media presence. Regarding your cancellation request, we aim to respond to all client communications within 12-24 hours. We don’t automate or outsource our customer support because we believe in providing personalized service to each of our clients. Upon checking our records, I can see that your account has been cancelled as requested. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Response from TrendGramJul 31, 2024

Hey there, We strongly reject your claims and would like to address them directly and unequivocally. We categorically reject the claim that our followers are fake or bots. Our company is committed to providing real, authentic engagement for our users. We only use authentic organic outreach strategies to connect with real users. The number of posts and followers can vary significantly among legitimate accounts, and cannot be viewed as a metric to assess an account's authenticity. Furthermore, Instagram’s flagging system is not perfect and misidentifies legitimate accounts as fake or spam. This would have occured due to a rapid change in your following/engagement, due to the growth our service achieved. We are deeply committed to delivering excellent customer service. We typically respond to all client inquiries within 24 hours. Our customer support is neither automated nor outsourced; every request is handled personally by a dedicated team member. The claim that our cancellation process is intentionally obstructive is absolutely false. Our cancellation policy where clients have to contact us is standard practice for any social media growth agecy. I can see that your cancellation request has been responded to, 8 hours afer you asked to cancel. We would never ignore a client's cancellation request as we don't operate in this manner. We haven't earned the loyalty of over 20,000 clients by operating in bad faith. We firmly stand by the authenticity and quality of our services. If you have any further questions or require assistance, please contact us directly.

Response from TrendGramAug 9, 2024

Hey Marco, Thank you for reaching out, and we’re sorry to hear about your concerns. First, we want to clarify that we do not engage in the use of fake followers. Our service is designed to grow your Instagram account organically, connecting you with real followers who are genuinely interested in your content. We take great pride in maintaining the integrity of our growth strategies, ensuring that your audience is authentic. Regarding your cancellation request, we sincerely apologize if there was any confusion. Please know that we respond to all emails within 2 hours, and your account was indeed canceled promptly after your request. If you have any further questions or need additional assistance, we’re here to help.

Response from TrendGramAug 9, 2024

Hey there, Thank you for sharing your experience with us. We’re sorry to hear that your initial impression wasn’t as smooth as we aim for. It seems that the issue you encountered was due to entering the username of an inactive Instagram account, which can lead to a blank dashboard. Our dashboard is designed to be highly responsive and works seamlessly with active accounts. Regarding your cancellation request, we want to assure you that we take all client communications seriously. We’ve checked our records and confirmed that your cancellation request was received and processed. We would never ignore such important requests. If you have any further questions or if there's anything we can do to assist you, please don’t hesitate to reach out. We appreciate your feedback and hope to have the opportunity to serve you better in the future.