Treat A DogReviews of treatadog.com

Order #209273, ordered the large dog bed, the zipper broke after one washing and they would not replace. Would not buy another bed from them.

I purchased a large dog bed from Treat A Dog on Nov. 4th, order number ORDER #268869. It was delivered on Nov. 9. It was too large for our crate and I phoned the customer service number on Nov. 12th and left a message -- no response. I phoned on Nov. 14th (twice) and left two more messages and no response even though the message states to leave a message and they will return call. I continued to call multiple times until so frustrated that I emailed ---emailed 7 times and never rec'd a response. I phoned over and over on Nov. 22 until finally receiving a response. Explained I wanted to return the bed and was told they would email me directions. I asked if I could just exchange for a smaller size and was told that I should return the item, receive the refund and then purchase a smaller size since it was the holiday season. I never rec'd instructions on returning the item or shipping information. I phoned and phoned and then emailed multiple times. It was now Nov. 24th and I received a response to an email. I was told I had to pay the shipping charge, send it back and refund within 3 days. I did all of this and added insurance and to reiterate, the foam bed WAS NOT removed from it's packaging so I was assured I would finally receive a credit. I continued to try and contact them through all avenues, no response, 6 messages through phone, 7-10 emails over all. First time contacting them simply to find out how to return the item was November 14 and I did not hear back until 10 days later after 13-16 attempts on my part. It gets worse. I paid to ship it back, arrived on Dec. .13, 2018 and I never received acknowledgement it had been received or that the funds would be credited to my card. Nothing. I had the USPS tracking and I phoned multiple times on Dec. 20 and 21 --- left 3 messages and still, no response. I emailed 5 times and included the tracking information and received a response that I could not be refunded the funds because the foam bed was opened --- IT WAS NOT. They blatantly lied, never respond, give false information on their website or hide information but I am completely stunned and appalled that any company can receive a return and a) simply NOT correspond with the customer as to the status and b) even if the item was non-refundable (again, the foam bedding was still in its protective cover), any customer would expect a response stating why it was not refunded and offer an exchange or at the very least, a credit to receive another item. I cannot believe how much time and money this has cost to receive the worst possible service and was not ever provided accurate and true information. Total cost w/ shipping: $134.00 and for nothing.....I am out this money for absolutely nothing except lies and misleading information. I want a refund because this is beyond ridiculous.

NO response to my emails or facebook messages after I placed my order. Have not received tracking information for my order. Hoping I actually receive my order. If I do, I will update this review with product review. Hoping that I haven't been scammed $107-

This company has gladly taken my money but has not delivered their shipping promises. On their website they show 5-star review with over 600 customers. This must be fraud. I cannot be the only person who has experienced poor customer service. The item I purchased is supposedly scheduled to be delivered in another week. However, UPS tracking shows UPS ground, and my order shows I paid for UPS Priority. If I ever receive the bed I ordered for my dogs who was having a painful surgery, I will review the quality. The surgery is over, but I will have a $148 + shipping bed.

Terrible construction on this dog bed. The seams are coming apart after washing the cover ONCE. No customer service. They purposely have a short warranty period so they don't have to replace or refund. Sounds like even if you do have a claim within the 30 days they won't honor it. Totally scammy company. Don't purchase from them

The bed is not like it is shown, it is much smaller then it shows deminsions, I returned in unopend packaging like I was told, email picture to prove, they received bed will not replace or refund, they are saying the plastic wrap was opened it was not, this company is a scam do not buy from them. Customer service is awful, I spent over $110, plus to pay for return shipping. Someone at their company is lieing or they dampered with the product I did not opened any wrapping. BEWARE, Look at the BBB before purchasing , which I should have done, several complaints as the same as mine. They are SCAM TO KEEP YOUR MONEY