Travel Avion ➫ ♥ ✈Reviews of travelavion.com

Hung up on by customer service when trying to resolve an unaccompanied minor ticket with assistance issue. My husband found the number online for Alaska Airlines, called the number and purchased a ticket for an unaccompanied minor with assistance. The ticket arrived from Travel Avion for an adult, with no mention of the assistance we requested. The times were off too for the allowed travel time (5am to 9pm) for assistance for unaccompanied minors. We called the number back and were assured this was the correct ticket and if we paid $50 when checking in for the flights...she would have assistance. We figured out this was not Alaska Airlines and located the correct number for Alaska Airlines. Alaska Airlines confirmed that our child COULD NOT fly with assistance with the ticket purchased through a third party (Travel Avion) due to the flight times scheduled. Alaska Arlines offered to change the ticket for an additional cost ($$$), I let them know we would try to correct it through Travel Avion. Many calls (even hung up on by Lyon a manager), voicemails, emails and days later, Travel Avion has refused to correct the ticket saying due to the child's age of 14 years old and Alaska Airlines policy our child can fly alone without assistance. This was not what we requested or paid $789.00 for. We have now purchased a ticket through Alaska Airlines directly (at extra cost $$$) for an unaccompanied minor with assistance during the correct times. We can pay the extra $75 fee online with each flight for assistance (Travel Avion even had this amount wrong). We filed a complaint with the Federal Trade Commission, and alerted the bank to the fraudulent charge. Travel Avion is a SCAM and their customer service is non existent!!

I would give a negative star if I could. I thought I was calling United, and was inaccurately told that the price of the ticket went up $300 in a matter of minutes. When I checked the United website, the ticket cost was $715 rather than $1034. They billed United $715 and made another charge for $319. I called them back to request an explanation, and they transferred me to another line then was subsequently disconnected.

Never never use this company as a travel agency they do fraud just sell tickets and they will do not get your money back Beware people beware

This is the worst travel Agent. My flight was canceled and they promise getting my refund in the next 72 hours ,I waited for more than 90 days and my refund was not processed. They are fraud.

EXTREMELY DISSATISFIED I unknowingly contacted “Travel Avion” (by phone) through a series of flight searches on a website. I would later discover that Travel Avion had given me misinformation regarding several aspects of the flight schedule for Sunwing. Travel Avion assured me that both flights were direct flights. I clicked “accept terms” in their e-mail to me which “Mike” convinced me did not apply to Sunwing Policy. Travel Avion took my credit card information and subsequently sent me their version of the flight schedule by e-mail. I contacted Sunwing 3 days after booking and found out that Travel Avion’s schedule was very different to Sunwing’s flight schedule (and now conflicted with my ability to fly). Travel Avion tried to convince me that Sunwing had changed their flight schedule. I called Sunwing and they said no changes were ever made regarding those flights. I told Travel Avion that I would not get on the return flight as it would bring me back to Montréal much after my very strict scheduling deadline. I asked Travel Avion for either a change of flight, a refund (due to it being their error) or a credit for a future flight. After some lengthy discussions over the phone, “Mike” finally promised to do something to correct this problem and would send me an e-mail with an acceptable solution. I never heard back from him. To add insult, I received a call at 5pm (not from Sunwing) the day before the flight telling me the departure time was still at 7:10am. Sunwing had confirmed 9:20am departure to me the evening prior. The man who called me (from 1-844-570-8837) refused to say what company he was representing. This experience has left me mentally exhausted, stressed out and about $780 U.S out of pocket. I have since read many complaints of fraud, theft, misinformation, etc. etc. regarding Travel Avion. Why is this company allowed to stay in business? I have voice recordings of my conversations with Travel Avion. I would be more than willing to join a “Class Action Suit” against them.

TRAVELERS BEWARE! This is an offshoot of MyFlightSearch; another Unscrupulous Website that do not deliver and has nonexistent customer support services. I booked through MyFlightSearch.com online and finally received my e-tickets 44 days later... 44 days after my credit card was charged. I sent emails to the address on their website without receiving even an acknowledgement that they had received my emails. I called 1-833-200-3270 for support and the line had been disconnected; no longer in service. I called 1-833-200-3343 5 times over a period of 2 weeks and left my name and telephone number but never received a call back. My MyFlightSearch account showed that the transaction was Pending approval of my credit card... although my credit card was charged immediately at the time of booking. Finally today, I called their number for booking a flight and was able to talk to an agent regarding the booking and the trouble I had with customer support. What I got was Sorry we have issued your e-tickets today... you should have called us earlier. No refund allowed for their error. And I cannot use the booking because I had no choice but to book another flight 2 weeks ago because I could not contact MyFlightSearch. MyFlightSearch is also TravelAvion. THIS IS NOT GOOD. BUYER BE WARNED. .

Submit a Consumer Complaint to the FTC | Federal Trade Commission

I called the number on the Flint airport (or so I thought) to get a plane ticket, because my dad was in the hospital and I needed to get to Oklahoma, so of course I was not thinking to ask any questions. When I got back I looked at my credit card statement and these people charged me over $800 for them to book my ticket (which was over $300 more than the ticket). They never once stated that there would be a charge for them to book the flight, they never once told me that their fee was $300 more than what the ticket was. This was an emergency and I just needed to get to my dad and because of that I feel they took advantage of me. In my eyes this company just stole over $800 from me and I am beyond mad. They should be up front with their fees and then let the customer make the decision if they want to continue with their service. This company is horrible.