Travel Avion ➫ ♥ ✈Reviews of travelavion.com

DO NOT BOOK THROUGH THEM!! I booked a flight (spirit airlines) with them then decided to cancel it at the last minute.The person I spoke to REASSURED me that I would only get a refund if I was to book with another company, which I did, on the spot. They however NEVER got in touch with the 1st company (spirit) to cancel my flight so it ended up as a no show. When I called again the following week, that same lady told me that she cancelled the flight, which was not true. I ended up paying for the price of 2 tickets.

Needed to add a third party to my reservations. They said (on the recorded line) "we will first re-book new flights then cancel the old flights". Never happened, just added new flights.... then did not pass along return flight changes. F%&&^%$#)ed my return flights.

These criminals booked a flight from Grande Prairie Alberta to Edmonton, off a WEST JET site without letting me know they were actually a different agency,. So a $167.00 west jet flight cost me $345.00 US not Canadian, for flight and baggage, 2 separate charges show up on bank statement, 1 to avionair line, one to west-jet, for baggage, my guy in grande prairie had to pay for baggage again as these puts did not forward the money to west jet, I was on pone with these losers for 2 hours trying have it corrected, the no minds that I talked to, all 3 told me the flight was 345 US from GP to Edmonton,while I was on West-jet site, the flight was still advertised by West-jet for $167.00 Canadian, 2 hours on pone to resolve before flight left,,,,, and zero done by the great pretenders. I will never book through these criminals again. I will walk before i give them the time of day. 100% pure criminals and Zero professionalism exhibited

They dont deserve one star. I dont know how I got redirected to them for a simple spelling error but they charged me 290 for nothing my flight has no record of me paying for this or who they are???? How do I contact them???

No ticket issued!! We booked a plane ticket months in advance. We received a confirmation note, including that our *payment was successful*. The day before the flight, we tried to check-in online, and the airline had no record of us being on the flight. We contacted Travel Avion, and they said that they in fact never booked it, and we should have noticed that they never charged us. Luckily, it was true that they did not charge us. But they also *never notified us*. After receiving an email stating both that the payment was successful and the booking was complete, we presumed all was OK. They *never* followed up to say that they could not find a flight, we only found out the day before when contacting the airline. They refused to find us another flight to resolve the issue. We instead had to find another last-minute flight.

Do NOT book with this agency. The horror stories are true. My friend got duped by them. Unfortunately she’s an inexperienced traveller and didn’t know better but I’m here to hopefully save you the same nightmare. Book through a legitimate agency or OTA or even better - directly through the airline! Though in my friends case, they pretended to BE the airline. Be careful of who you’re calling because this “agency” will scam you. They’re in cahoots with My Flight Search too, pretty sure they’re one in the same. Book smart travellers!

My girlfriend and I booked tickets online but the webpage timed out and a pop up told us to call Westjet to ensure the transaction went through. Somehow the call got intercepted by the human excrement that work at Travel Avion. They said the transaction didn't go through and pressured her into letting them do the booking for her. Naturally they claimed the tickets skyrocketed in price and they charged big fees (including an agent fee) on her credit card. She called the credit card company and had her card cancelled, then rebooked tickets at the same price we paid initially. Personally I think people should be mad at the airlines. Clearly they're not oblivious to how Travel Avion operates and the corrupt agency wouldn't still be operating unless the airlines were getting a cut of the profits.

A little update. They gave me my money back which they charged without my approvement from my card after i threatend them the whole day with calling my bank and my lawyer!!! Don't give up directly i never thought they would give me the money back after all the coments! THIS COMPANY IS STILL RUBBISH BUT IT IS POSSIBLE TO SCARE THEM !! THE BEST THING IS OF COURSE TO CALL YOUR BANK STRAIGHT AWAY AND LET THEM STOP THE MOVEMENT!!