Jessica L.
Hotel was great the travelated has been…
Hotel was great the travelated has been a nightmare. Accidentally booked 2 rooms. It was late we had flight issues, I put in that I had 3 adults 1 child. Picture said 2 queen beds an I booked it. Once confirmation came it had it all messed up an had 2 rooms with queen beds. Tried to take care of it at check in was told ti contact the customer support for travelated. It has been a nightmare since, if I don't call they don't do there job which is calling hotel to speak with management about refund of one room. Multiple times I've had to call back an have gotten nowhere. They don't call until I call, I booked with them I can't stop my life to call at certain times to get it resolved. They should do that without me calling an when I call it should be for an update. Don't book thru them.