Julianna
Company is a scam
Company is a scam. They advertise way lower prices…but when you get to the actual hotel they tack on extra fees…even when Travelated themselves already charged for them. Got hit with an extra resort fee in NYC (which is included when you book direct to the hotel but not when you book with an external company apparently but this was mentioned no where on any site or I would have gone direct). This info of a fee was not only NOT on Travelated/advertised anywhere on their site but the hotel website themselves didn’t have it anywhere. In my opinion they must be working together to scam people who think they are getting a deal when in actuality they sell the worst room in the hotel and remove all the things that come with a normal stay so it just looks that way and then the hotel takes their extra cut once you get there. Complete lack of accountability. Shame on you, got me once but never again! I was charged 35 dollars for fees to the hotel and when I got to the hotel they charged me an extra 55 dollar a day fee (not negotiable apparently so it’s not like if you don’t use facilities they will remove it). I don’t understand why they don’t just put everything in the price up front so customers can make informed decisions instead of deceiving people out of their money. Avoid this site…if it’s too good to be true it probably is!!
Response from TravelatedJul 26, 2024
We understand your frustration regarding the unexpected fees during your stay. There are government-imposed taxes, like sales tax, that we are required to charge and remit to the hotel. These taxes are shown on your receipt. Additionally, hotels may charge a mandatory resort fee upon arrival, which is not regulated by the government and applies to all guests, regardless of where the booking was made. Our website aims to display all resort fees at checkout as long as the hotel provides this information to us. In your case, this information was not listed on the hotel website nor shared with us. We are currently working with the hotel to ensure resort fees are displayed correctly in the future.