Trainz.comReviews of trainz.com

Order several items since January and February 2025 and delivery times, even though the website said all items were in stock when placing the orders, took them one full month to deliver the first order. It took five shipping to complete the order. The second order was placed on Feb. 3 and did not ship out until Feb. 11. Same thing, needed to wait for the supplier to fullfill. They use the business model of showing the product in stock to have it order the product and then they order from their supplier. However, I must said customer support always answer emails promptly.

Shipping time is a joke. While I didn't pay for expedited shipping, I was under the impression from the website, that it was 3 days to my location. Ordered on May 23rd and as of today, June 6, it has left Lockport, IL, three hours away. I originally had a June 5 expected delivery date, now I don't even have that. They use Pitney Bowes instead of just going through USPS, FedEx or UPS. I like their prices, but at this rate, if I get to use my throttle by Father's Day, I'll be surprised. Won't buy again from them.

Ordered train track pieces and paid for expedited shipping. Customer service wouldn’t ship to my address and forced the shipment to go to Walgreens after delaying the shipment multiple days because they were too lazy to ship. Absolutely do not recommend them.,,,”Frankie” in customer service there to make your experience horrible!

They refuse to combine items to force me to pay multiple items. Very rude and racist with foreign customers. Stay away from them.

i buy a loco sound train used it was shell was broken and broken off coupler

Placed an order for something they claimed to have but turned out they did not have it in stock. Instead of notifying me of this, they took an extended amount of time to ship. While they claimed 3 to 5 days to ship, they ended up taking 9. They charged $18 to ship Fedex, then chose the slowest method from Fedex that they could find. It ended up taking 11 days for what should have only been 4 to 5 days time. With this on top of the extended time they delayed shipping it out, it was 3 weeks before the order showed up. Unfortunately, I did not have 3 weeks and needed the items in a timely manner. I had to go elsewhere to find what I needed, and turned away the delivery. However, even with tracking showing clearly that the delivery was never made and it was on it's way back to sender, Trainz.com refuses to refund my money. I am having to file with PayPal and my bank in order to fight to get my money back. This is one of the worst online sales sites I have ever had to deal with. They clearly only want to take money and have blamed everyone else but themselves for their failure to not only be honest but also to treat a customer right. I will never order anything from this company again, and I would advise others to stay away from them as well, unless you just don't care when a company steals from you.