Trailer Decking Supplies & Services Reviews | Read Customer Reviews of trailerdecking.com

Trailer Decking Supplies & Services Reviews | Read Customer Reviews of trailerdecking.com

Trailer Decking Supplies & Services reviews

Showing 12 reviews with 1 star · Clear filters

Kevin
Jun 10, 2024
Wasted time
Website functionality is non existent. Attempted to enter LF needed to get pricing and shipping estimate, website automatically resets to default length. Attempted to call the company, phone goes directly to voicemail, doesn't even ring. Not a company I will be doing business with.
Response from Trailer Decking Supplies & ServicesJun 11, 2024
Thank you for the feedback. We made changes to the website in response to your review. We agree that the functionality was confusing. We strive to call people back as quickly as possible, usually within a few hours - next day at the latest.
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John S.
Dec 9, 2022
One of the pieces of decking is wrong…
One of the pieces of decking is wrong size when I called I was told they have nothing to offer:(
Response from Trailer Decking Supplies & ServicesDec 30, 2022
John we are sorry for this poor experience you had but do appreciate you letting us know. Unfortunately sometimes we do run out of stock, but that is very rare. If it's not too late, we likely have your material in stock now and could send something out to you right away. If you need further help, please let your sales rep or our team know by emailing [email protected].
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Tanner H.
Dec 9, 2022
Wood Size Inconsistent - almost non-usable
The wood that was delivered was inconsistent in size and shape. The width varied from 1-7/8 -> 2-1/4. The pieces were bowed and curved.
Response from Trailer Decking Supplies & ServicesDec 30, 2022
We appreciate you reaching out about your issue Tanner, and we are sorry for the discrepancy in sizes. While there is tolerance allowed in our Full Sawn Rough boards, it sounds like what you received may be outside of that. In such a case, we are happy to replace the boards for you to make sure your order is complete. If you do need replacement boards, please reach out to your sales rep or our team at [email protected] and we would be happy to assist.
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Jonathan
Dec 9, 2022
all products in order incompatible
i sent an email to you describing my experience with trailerdecking.com sales and fulfillment. the order, a near total waste of time and money.
Response from Trailer Decking Supplies & ServicesDec 30, 2022
Thank you for reaching out about your issues Jonathan, we are sorry you had this experience. We do see the error and we have worked to fix the suggested items per your feedback, there should be no issue going forward. We are always happy to replace items that are incorrect, if you still need assistance with this please email us at [email protected] with what you need replaced and we will get it out to you.
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