Raymond W.
Stay clear from Trader's Edge
*** --- UPDATE 03 JULY 2024 --- *** They have now removed their refund promise. My journey with Trader's Edge started by requesting the free trial. They eventually responded to me that they can't give it due to issues with Gumroad. But their product works independently from gumroad, I eventually left it at that. After a few days I decided to bite the bullet and purchase the product. Sadly the product was not as advertised. This is an excerpt from their sales page: "What makes the UMC so special ? The UMC Indicator does it much like a professional trader: It looks at as much concepts as possible and it analyzes every aspect and price action of the markets. Thus with its wide analysis of price, time and volume it's able to predict future price movements in the most accurate way as possible." 1.) I had to spend hours going through all the different settings to try and get it to work. 2.) There built in backtester doesn't work with TradingView's free plan. That is disappointing because I did communicate with them that I'm on the free plan. 3.) I informed them in writing of the issues I had and requested a session with support. It was ignored. 4.) I sent them screenshots of the problems. 5.) I eventually asked for a refund as per their Frequently Asked Page page: "Can I get a refund if I’m not satisfied? Sure, even though we doubt that’s going to be the case. But if that’s ever going to happen, your access to all ordered Indicators will be canceled and a refund will be processed." 4.) When I asked for a refund they gave me this responses: "Thank you for reaching out and sharing your concerns with us. I understand your situation and appreciate you bringing this to our attention. Please note that the FAQ states we can refund you, though it doesn’t mean we’re obligated to do so. "Thank you very much for reaching out to us. We hope this email finds you well. Please note that we wanted to help you first and improve our indicators, but you request a refund. As told in the FAQ, you can request a refund, but since you’re not providing any proof of the UMC disfunctioning or let us help you, it’s hard for me to get a permission for a refund, thank you for your understanding. If there’s anything else we can help you with, please let us know. Sincerely, Trader’s Edge " "I’ve reviewed your case and would like to inform you that, as per our refund policy (you can view it on the UMC's website: (URL removed), once lifetime access to our indicators is granted, the sale is considered final. This policy is crucial in helping us maintain the integrity and quality of our products, ensuring that we can continue to provide exceptional, ongoing support to all our customers." Now I have a product that I purchased and I'm not satisfied with. Their sales page is misleading. Their support is pathetic. *** --- UPDATE --- ** After my negative review the owner gave himself a positive review. How desperate can you be? Videos for each individual concept was promised. Nothing received...