MAL
Deceptive Business Practices
I was visiting the Wichita area with 2 other people and wanted to check out this store's used CD, DVD, and video game selection. While shopping, I found a used copy of Dark Souls III – the Fire Fades edition for PS4. The game had 2 price stickers on it, one had the price at $13.99 on the back and front the sticker partially covering the $13.99, had the price at $18.99. I also picked up a DVD, Time Bandits, and another PS4 game, Lords of the Fallen. At the register, the cashier rang up the Dark Souls III game as $18.99 and removed the price stickers from the game, but left the price stickers on the Lords of the Fallen game and the Time Bandits DVD after purchasing but I did not notice this until I was home the next day. I reached out via email to CD Tradepost to notify them of this issue and request a refund of the $6 I was overcharged, as I could not return to the store as I live in another state. The CEO of CD Tradepost responded to my email; he stated that $18.99 is the correct price for the Dark Souls III game as the price had increased from $13.99 in December 2022.Manager that rang me up should know of the policy being an employee for a long time. Company policy he says should have notified customers of different price before ringing it up. No, never did, I would not have wanted to purchase it. Mentioned of why the stickers was ripped off of that overcharged item, he said, she had the day off and could not be reached. Which I emailed back, if he would contact me if he heard why she did that? Also added, explaining that store credit is not acceptable to me, but he never replied back. My experience here was a local Wichita store, which they do online sales also. I don't recommend it, 5 stars on Google are not merited imo. So what you see on the sticker price, item that is $15 dollars be $150. If you don't catch it, well you are going to get a store credit, that is it. Returns/exchanges is store credit only. Now if you get overcharged it is the same store credit. Why is the stickers only removed on the one item that was overcharged and not the rest? Must be their store Policy there, never acknowledge to a customer that the price change in their data base is more expensive than sticker price, tear off price tags, overcharge, give store credit. In close, the overcharge of $5-6 don't matter to some. The issue is being overcharged, not telling a customer price rang up higher than the sticker price if customer wants it or not, no screen telling what you purchase, giving you just a paper with a the total to sign first no print of what each item you being charge for then get another copy thrown it bag that has it all listed, ripping off sticker prices(odd being an overcharge on the item and only that one), store credit deceptive business practices. Company choses greed over repeated customers for $5-6 dollars store credit and no refund put back on card for all the bad business practices want a customer to come back to the store or any affiliate's online etc? No, don't have any in my state either. I would not recommend shopping at CD Tradepost as they use bait and switch techniques to overcharge customers, and when they are called out on it they ignore you. Tip for consumers: Site to brick and mortal. Deceptive business practices, store credit only(even being overcharged).