QR
Beware...
This is my first time using Tradentry & I'm not sure what's going. I bought one 50K No activation fee account with the coupon. I passed the test 07/25/2025. I understood it was some time because of the trading day processing and received an e-mail requesting I pay $149 to activate my account ( I shouldn't have an activation fee to begin with). Even when I click on it, it doesn't give me the option to activate my account at all to funded on my dashboard. I been completed the Rithmic agreements on 07/12-7/15. I'm sure of what else I can do. It's been now 4 days, I've emailed support several times about this. No repsonse, I'm glad that I only bought one to try this prop firm as the rules are fair and the payout caps on the 50K account is great of 5K. But if I can't trade what good would having a 5K payout cap do? I'm not sure if I want to continue to wait, ask for a refund, free account or file a bank dispute. I have never gone through anything like this. I may not even get the other 4 accounts I was planning to so I can max allocate. Even if this is resolved and I do get a payout. I'll probably just keep one account. This is ridicuolus. This is just my experience. I'm sure others have great things to say I hope they continue to do well but I'm not impressed.
Response from TradentryJul 30, 2026
Hi QR, We’re sorry for the confusion and frustration. Since you purchased a No Activation Fee account, you should not be required to pay the $149 activation fee, and our team needs to review why you received that message. We also want to clarify that our live support team was not contacted during our posted business hours, so we were unable to assist you in real time. Please contact us during support hours and provide your account ID or purchase email so we can prioritize your case. and complete the funded account transition. We are ready to resolve this for you as quickly as possible.



