TorqueballReviews of torqueball.com

why are they asking for an honest review for reduced shipping when you haven't even tried the product yet? that's the reason for 1 star!

Placed my order by mistake. Immediately tried to cancel. They refused to cancel my order due to the “misinformation of their product online”. I am filing a claim with my credit card company for a refund and not to pay them. Do not buy from them.

I would not recommend anyone purchase from TorqueBall with any possible intention you may want to return the product. FYI The balls are quite heavy. They offer 90 days money back guarantee - wrong! They don't. I purchased the ‘Couples Pack’. They were too heavy and unsuitable for me, so I wanted to return them for a refund, as per TorqueBall guarantee. I sent Torqueball an email requesting return address and refund. Their only correspondence entailed an automated email from James Cole advising someone would contact me in 1-2 business days. Nope, they don't do that either. 16 days later, I wrote a further email, request was same as first email, and I received the same automated email from James Cole with same advice ‘1-2 days’. How many times does one email, so I asked Paypal to help me. Important Note. My request to Paypal was for them to ‘obtain a return address and refund’. My original Request to Paypal and my subsequent appeal were both denied, both with reason ‘The seller has advised that you received the product.’ Quite the opposite from the reason I wanted their assistance. At this point, I no longer want a return address but just a refund. And to date, Paypal have closed my case and not a whisper from James Cole at TorqueBall (6 weeks ago). My experience cost me $150.13 USD. I have certainly lost confidence in the reason I use PayPal for all my online purchases.

BEWARE. It seems like a scam to me. I received my torque ball a few days ago. I cannot work out how it will be of any benefit. I am putting it in the rubbish. Can't be bothered dealing with this company

I ordered the item on December 1 for Christmas. It did not arrive until January 4; too late. I called and e-mailed Torqueball several times. They either do not answer their phone or it answers and then hangs up in you. Email responds saying they will get back to you within 2 days and they do not. I’ve asked PayPal for assistance but to no avail. I’m so frustrated.

Torqueball should receive zero stars. I ordered in November but never received the product. Emails were answered saying my address was invalid and they couldn't deliver. I then asked for the product to be delivered again giving a different address. They responded by asking for a very high postal fee. I refused this & asked for a refund. Since then I have only received AI responses saying they will get back to me in 2 days. That time has well & truely lapsed with no result!!! The company appears to have numerous poor reviews regarding the product and response to emails. Beware of Pure Commerce company, read the reviews 1st.

Total SCAM -- DO NOT BUY I tried to cancel after family member ordered -- tried to cancel same day ordered. 'James' responded within hours -- NOPE, you can return once you receive it. Well, now I got it and 'James' will NOT respond to email ever again. Contacting my credit card company --

Item was not what I expected and have not been able to return it. The company has not responded to my requests to return even though they acknowledge receipt of my request.