Peter H.
Garbage product, non-existing customer support.
First, it took along time to deliver this product to Canada, from China. The company claims they deliver in 5-7 days, but mine took closer to 3 weeks. Second, it had failed straight out of the box, instructions say turn the flywheel 10-15 times to fully wind it, yet it was impossible for me to do more than 5-6 turns (way too hard), which only gives you about 10 seconds of spin, clearly not long enough to experience any benefits. Comparing the product to the illustration on the package, I noticed that the writing was upside down, which does not say much about the quality of the product or its manufacture. My principal complaint however, is with the customer service. Their real purpose seems to be to delay you until you get past your time limit for returns (90 days if you believe the promo, which becomes 30 days and then 14 days in the fine print of the return policy). Anyway, I never heard back from a live person, in spite of sending them 3 emails and 5 voice mails over 3 weeks. Good luck, lessons learned, now back to Amazon!