Shannon C.
A 37-Day Ordeal of Incompetence
A 37-Day Ordeal of Incompetence My experience with this company has been deeply frustrating from the moment my order arrived. I received an incorrect item, and to make matters worse, its tamper seal was broken, suggesting it may have been previously opened. I reported the issue by submitting a claim and a follow-up email within minutes of delivery. However, I was met with complete silence. After more than a week without any contact, a refund, or the correct item being sent, I left a negative review. Only after my review was posted did support finally reach out to offer a replacement. This process was incredibly slow; it took another 22 days for the replacement to finally be delivered. To my disbelief, the replacement was a duplicate of the same incorrect item they sent the first time, and on this occasion, the bottle had leaked all over the packaging. It has now been 37 days since I placed my original order, and the issue remains unresolved. While the support staff I corresponded with have been polite, their service is both slow and inept. It should never be this difficult or time-consuming to get the correct product you paid for. Beware.