ToolfetchReviews of toolfetch.com

I ordered from Toolfetch some brass stencils that were being forwarded onto another customer in AK. First off you should know that Toolfetch doesn't stock anything and it's all sent drop ship from the manufacturer's (which is fine). I did receive the product after about 7 days but it was the wrong stencils. I called to have it returned and for them to ship the correct ones out. They said they had to wait until the manufacturer received the other ones back before the right ones could go out (another week wasted). So I asked if they could ship the replacement order out to AK instead of CA to save time. They said they would absolutely not do because it would cost too much money. Then they sent the replacement out next day air (which probably cost more than shipping to AK). Ontop of that they sent the wrong quantity. Once again I asked them to do a direct shipment to Alaska and they wouldn't do it, even to make a customer happy. Then once again they sent out the 3rd replacement via 2nd day air. All in all toolfetch has terrible customer service and terrible management decisions. They have no idea how to do the right thing after a mistake has been made. Keep far away from this company if you want a positive expereince. James

After failing to ship for several weeks I tried to get them to refund the purchase price. They agreed to give me my money back but 2 months later still haven't heard from them. Reported them to my credit card company and the bank refunded my purchase price. My credit card company says Tool Fetch still hasn't contacted them. Oh well. I'll let Tool Fetch deal with the banks lawyers. Terrible company.

It took more than FIVE WEEKS to refund my money after YOU shipped your product improperly. You don't ship 25' of 20 mil plastic sheeting 72" wide, folded ten times and crammed in a14" x 14" box. I WILL NEVER USE YOUR COMPANY AGAIN. YOUR CUSTOMERS SERVICE SUCKS!!! I am now going to each online group I am associated with and telling my experience with your company to everyone I can!!!

Toolfetch does not stand behind the products they sell and apparently they do not accept returns. I purchased a torque wrench from them that was defective right out of the box. They told me to return it to the manufacturer. I don't want to buy something and immediately have to send it to the manufacturer for repairs. They refused to exchange it or give me a refund. Worst experience with a retailer I've ever had.

Lets keep this short. I think that the only people that rate this company 5 stars are employees. I paid 3 day shipping on October 26 and it is now December 5 and still no tools. Every time I called I was told it would be next week. I asked to have an e-mail sent to me about my order due to my work schedule and never got the e-mail that i WAS PROMISED. Christian and Dave will hand you off to each other so they can make you feel like you are getting somewhere with your order. If you read reviews please read mine and beware. I normally do not write reviews but this experience was the worst.

I made the mistake of buying an Car Jump-starter from Toolfetch because they had the lowest advertised price. The item arrived promptly but it didn't work. I then realized that Toolfetch isn't interested in returns, just purchases. I was told to contact the manufacturer for service, even though the item was brand-new, in my hands 1 day, unused and broken. More days, and phone calls and emails to the manufacturer and Toolfetch, finally Toolfetch tells me that they'll accept a return but I have ship it to them. So, $36 and 3 weeks later I finally get a return authorization and ship the item off. The credit came this week (March 2009). Two months of wasted time, and wasted money. Don't do business with them.

Wired my money from Australia they did not have the item in stock as stated The promised refund has still not arrived now into fourth month and they will not answer my emails.I have no choice but to make as many people aware of this and report to the FBI. Toolfetch are listed a registered reseller by CST Berger.