At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
tonyrobbins.com
Website
tonyrobbins.com
Category
Employment & Career
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very disappointing. Going to this felt like going to house party. Tony was only there for a few hours. His friends filled the show. A lot of screaming. I cannot believe a paid so much money for this. Don't go here.
Response from Robbins Research InternationalMay 1, 2025
Hi Hugo,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. We welcome and accept all feedback as it helps us grow and provide a better experience for everyone.
To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter.
We look forward to hearing from you soon so we can work together to find a resolution.
In Gratitude,
Angela - Team Tony Customer Service
FC
Federica C.
After you pay you become a number
After you pay you become a number. Awful customer service.
James Cunnings (coaching coordinator) has been ignoring my emails enquiring about my refund for two months now. Guess I will not see my money.
Avoid
VN
Vorname N.
Not able to cancel subsription
I'm also not able to cancel my app subscription. I sent them a message via their official contact form on their website, but also to the "teamtonyrobbins" email after I got the reminder-email that the trial is ending soon.
This is a really bad user experience - while I was feeling that the app could be helpful at times, it now gives me the impression of a scam - especially with so many other reporting the same issue.
Doesn't reflect positively on Tony and his business.
Response from Robbins Research InternationalMay 1, 2025
Hi Vorname,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Your comments are very important to us, and we want to make things right.
To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter.
We look forward to hearing from you soon so we can work together to find a resolution.
In Gratitude,
Angela - Team Tony Customer Service
SA
Shana A.
I love Tony and all he stands for but..
I love Tony and all he stands for.. but unfortunately, his business has grown too big for him to care about people who are investing in his services.
For over a year, I have been going back and forth with their "senior customer care" team, trying to resolve an issue that should never have happened in the first place.
I have repeatedly requested a refund of $2,000 for the Business Mastery event they wrongfully removed me from, yet my concerns have been ignored.
The Situation:
I had been making monthly payments for the program. However, after realizing that the conversion rate and interest charges were becoming unsustainable, I reached out to request an alternative—offering to pay the FULL amount ($15,000) upfront to avoid further financial strain.
I sent multiple emails to their accounts team, following up diligently, but received no response. Instead of working with me to resolve the matter, my account was suddenly placed on hold.
What They Did:
-Took money from an unauthorized account.
-Offered me a free Wealth Mastery event, which I initially believed was a goodwill gesture after the unauthorized charge—only to later find out it was a mistake intended for someone else.
-Ignored my emails when I tried to pay the full amount.
-Removed my ticket to Business Mastery without notifying me.
-Caused me financial loss—I took time off from work and my startup business to attend this event, only to be unfairly excluded.
-Customer service was shockingly rude, dismissive, and completely lacked empathy.
-A representative on the phone lied to me and put me under unnecessary pressure.
-After all of this, they are now ignoring me.
I have lost so much money, time, and peace of mind over this, and the stress it has caused me is beyond words. I expected better from an organization that preaches personal growth, integrity, and leadership.
I understand that mistakes happen, and we are all human. But the way his team has handled this situation speaks volumes.
Instead of being people-focused, they have shown themselves to be purely money-driven, with appallingly poor communication and zero accountability.
I still believe in Tony’s message, but his company has grown too big to care about the very people who invest in his teachings. And that is heartbreaking.
PC
Private C.
No refund
They promise a 100% refund. When I asked to get refunded only hours after having signed up because I didn’t like the materials, I never got a response. I contacted them several times but was completely ignored. To be avoided.
Response from Robbins Research InternationalMay 1, 2025
Hello,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Your comments are very important to us, and we want to make things right.
To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter.
We look forward to hearing from you soon so we can work together to find a resolution.
In Gratitude,
Angela - Team Tony Customer Service
PA
Pauli
Just Abuse!
Just Abuse!
They don't hear anything you say, it's just SPAM and abuse. You can't unsubscribe from it. I was interested to listen what this was about until I started seeing horror stories from others who lost money and said they were scammed, and from their description they were. I tried to unsubscribe numerous times but they won't leave you alone. The fact that they don't honor a simple rule of communications is a good sign of Charlatanism with these people. They don't care for you or your problems, and are NO FRIEND of the community! Run away!
Response from Robbins Research InternationalMay 1, 2025
Hi Pauli,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Your comments are very important to us, and we want to make things right.
To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter.
We look forward to hearing from you soon so we can work together to find a resolution.
In Gratitude,
Angela - Team Tony Customer Service
LE
Leo
SPAM & SCAM
SPAM & SCAM
I can't believe these people spam people with emails and get away with it. I have received literarlly tens of emails advertising their B. S. (5 emails today) and I have never subscribed to their email SPAM. I have sent numerous requests to unsubcribe and I have been ignored, there is not even a phone number to contact them. the phone on the internet is disconnected.
Response from Robbins Research InternationalMay 1, 2025
Hi Leo,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Your comments are very important to us, and we want to make things right.
To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter.
We look forward to hearing from you soon so we can work together to find a resolution.
In Gratitude,
Angela - Team Tony Customer Service
BM
Britt-Marie M.
What a scam and I'd go as far as to say…
What a scam and I'd go as far as to say cult.
I signed up to their 'master' coaching plan which cost me around £14k.. I jumped in with enthusiasm as was promised so much. When I signed up I asked could I get testimony or someone who had been through the programme successfully and guess what there wasn't anyone I was told they were in the process of asking their previous clients to leave testimonials and so far ppl hadn't. Hmm I should of used my senses then but at this point I was being brainwashed
Anyway i decided to go with it. A few month's in I could start to see indoctrinated behaviours, do this and this will happen. Invest in this and this will happen. What BS, so I cancelled the remaining sessions and got a partial refund after a A LOT of shouting they don't make it easy, which I wasn't happy about but at least I got something back. So you can imagine my surprise when my card was debited a few days ago for $999 something I had never authorised. Turns out they had set my card up on a reoccurring membership lol they are an absolute joke. Beware Tony Robins claims to care, be a god fearing person but yet scams ppl like this, which triggers lots of questions for me. I wish I had read a review like this before I wasted £1000s