Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalOct 17, 2025

Hi there, Thank you for taking the time to share your experience, and I want to sincerely apologize for the frustration, financial stress, and lack of communication you’ve encountered. This is not the level of service or transparency we aim to deliver, and I completely understand how upsetting this must be, especially as a long-time member of the Tony Robbins community. Please know that your situation is being taken seriously. I’d like to have your case escalated immediately so our team can review the charges and communication breakdown in detail. We truly value your 16 years of loyalty and commitment to Tony’s work, and I’m committed to ensuring this gets resolved properly. With respect, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalSep 24, 2025

Hi there, Thank you for taking the time to share your experience. I’m truly sorry to hear about the challenges you’ve faced in trying to resolve your refund request. This is not the experience we want for our clients, and I completely understand how frustrating it must feel to be passed around without resolution. Your feedback is very important, and I’d like to make sure this is personally reviewed so we can get it addressed properly. Please reach out to me directly at [email protected], and reference your case so I can prioritize it right away. We value your trust, and I appreciate your patience as we work to make this right. With respect, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalSep 9, 2025

Hi there, Thank you for your honest feedback and for bringing this experience to our attention. I want to sincerely apologize for the frustration and concern you’ve experienced with Mastermind. While Tony Robbins programs are designed to provide transformation and value, we understand that any negative experience with a partner can overshadow that, and that’s not the standard we want for you or anyone in our community. Your comments about unwanted charges, renewal notices, and data handling are taken very seriously. I will ensure this feedback is escalated so it can be properly addressed. Our priority is that you feel supported, respected, and confident in your relationship with us. If you’re open to it, please reach out to our support team, and we will personally review your situation to ensure it’s fully resolved. We deeply value your trust and hope to have the opportunity to make this right. With respect, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalAug 11, 2025

Hi there, Thank you for your candid feedback. I’m truly sorry to hear about your experience and the frustration it caused. We take concerns about transparency and billing very seriously, and it’s never our intention for anyone to feel misled or unaware of what they’re signing up for. Our subscription terms, including the monthly charge, are outlined in the Terms & Conditions at the point of purchase, but we understand that if this wasn’t clear to you, it can feel frustrating and unfair. That is not the experience we want for any of our clients. If you haven’t already, please reach out to our team and we’ll make sure you’re taken care of right away. Thank you again for your feedback, it helps us continue improving. With respect, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalAug 11, 2025

Hi there, Thank you for taking the time to share your honest feedback. I’m truly sorry to hear that your experience with the Rapid Planning Method event did not meet your expectations. We always aim to deliver high-value, transformative content and support, and it’s clear that we fell short for you. Your concerns around authenticity, content depth, and the overall delivery are being taken seriously. We understand how frustrating it can feel when an event doesn’t reflect what you hoped for, especially when it involves your time, energy, and financial investment. Regarding the refund, I’d like to personally look into your situation to ensure it was handled with fairness and transparency. Our intention is never to withhold support, but to balance policies with a commitment to integrity and client satisfaction. If you're open to it, I’d appreciate the opportunity to connect further and learn more about your experience so we can address it properly. Please feel free to reach out to me at [email protected]. With appreciation, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalJul 21, 2025

Hi there, Thank you for taking the time to share your honest and detailed feedback. First and foremost, I want to sincerely apologize that your experience with Wealth Mastery did not meet your expectations, especially after such a positive and inspiring time at UPW. We deeply value your trust and investment, and I’m truly sorry that you left feeling disappointed and unsupported. It’s clear from your message that the timing of the event, communication breakdowns, and content delivery all created frustration, and that’s not the standard we aim to uphold. Your request for real-time updates and translation should have been honored, and I completely understand how not receiving that support impacted your ability to participate fully. We also hear your concerns around content structure and expectations around Tony’s presence. While the program is designed to build upon principles shared in Money: Master the Game and to offer a variety of delivery formats, I understand that you were looking for deeper financial strategies and more live engagement, and I respect how that missed the mark for you. I’d love the opportunity to connect with you directly so we can learn more and see how we might make this right. Your growth and trust matter to us, and we truly want every part of your journey to feel aligned, valuable, and empowering. Please feel free to reach out to me at [email protected] so I can follow up personally. With sincere appreciation, JamiLyn Clark Senior Manager, Client Experience

Response from Robbins Research InternationalMay 20, 2025

Hello, My name is JamiLyn, and I serve as the Senior Manager of Client Experience here at Robbins Research International. I want to start by sincerely apologizing for the frustration, delay, and lack of clarity you’ve experienced during your refund process. What you’ve described is not the experience we aim to deliver — especially when a client takes the correct steps within the grace period. I fully understand how upsetting it must feel to be questioned despite having proof, and I’m genuinely sorry this situation has caused you to lose trust in our organization. Please know that we take this seriously. I’d like to personally look into your case to make this right and ensure your refund is processed immediately. If you’re willing, please email me at [email protected] with your full name and any documentation you’ve referenced. I will ensure its handled with urgency. We deeply value your voice and your experience, and while we regret that it led to disappointment, we are committed to making things right. With sincerity, JamiLyn Senior Manager, Client Experience Robbins Research International

Response from Robbins Research InternationalMay 1, 2025

Hi RJ, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration it has caused. Your comments are very important to us, and we want to make things right. To better understand your situation and provide a solution, we have requested additional details from you. This will help us conduct further research on your account and address your concerns directly. We genuinely value your trust in us and are committed to resolving this matter. We look forward to hearing from you soon so we can work together to find a resolution. In Gratitude, Angela - Team Tony Customer Service