Marija S.
Recurring Charges With No Active Subscription
I am extremely disappointed with my experience with Robbins Research International. I recently discovered that my card has been charged every month for several months without my knowledge. When I logged into my Tony Robbins account, there was no active subscription associated with my account, and I never received any invoices, receipts, or confirmation emails for these recurring charges. What makes this even more frustrating is that when I attended a Tony Robbins event, I was supposed to receive one month of access to the AI service included with my purchase. Unfortunately, the AI never worked. I contacted customer support several times at the time, but I never received a response or any assistance. Now I have contacted support again regarding these recurring charges, and once again I have received no reply. I hope this issue can still be resolved, but based on my experience, the lack of customer support and the unexplained recurring charges have been extremely disappointing. I have now had to contact my bank to dispute the transactions and protect my card. I would strongly encourage anyone to regularly check their bank statements if they have ever purchased a Tony Robbins product or service.
Response from Robbins Research InternationalAug 21, 2026
Marija, thank you for laying this out, and we are sorry. Seeing charges that you are unable to immediately identify, that is not the experience anyone should have with us. We would truly like to get to the bottom of this with you. We can see the subscription has now been cancelled, and we have reached out to you through Trustpilot to request the details we need to look into every charge and the AI access that never worked at your event. Whenever you are ready, please reply to that, or reach us directly at https://support.tonyrobbins.com/hc/en-us/requests/new, and we will personally make sure this gets a real answer this time. We understand you have also raised this with your bank, and that is completely your right. We are still glad to work alongside that and do our part to make this right from our side. Thank you for giving us the chance to try. Team Tony




