Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalMay 29, 2024

Lucio, Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed the insights from our guest speakers and found Tony's contributions to be exceptional. We apologize for any inconvenience you experienced with the shipping delay of the Mastery workbook. We understand the importance of having the workbook ahead of time for optimal preparation. We'll be sure to take steps to ensure smoother logistics in the future to prevent such delays. Regarding the breakout sessions and speaker audibility issues, your feedback is invaluable, and we'll be sure to address these concerns to enhance the overall event experience. Thank you again for your support and for being part of our community. We look forward to continuing to deliver valuable experiences that exceed your expectations. Please let us know if you need anything further. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalMay 29, 2024

Dipti, Thank you for sharing your experience with us! We're thrilled to hear that you found the sessions valuable and enjoyed the insights from Tony and our esteemed speakers. As a new business owner, we understand that the abundance of ideas can sometimes feel overwhelming. We're here to support you in translating those ideas into actionable strategies. Our team is available to provide guidance and resources to help you practically implement these new concepts into your business. We appreciate your feedback about the online experience. While virtual events offer convenience, we recognize that in-person interactions can provide a different level of connection and engagement. We are continuously evaluating our event formats to ensure they meet the needs and preferences of our attendees. Thank you again for your valuable feedback and for being part of our community. We look forward to supporting you on your entrepreneurial journey! Please let us know if we may be of further assistance. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalApr 6, 2023

Hi Pascal! Thank you for taking the time to share this review! We love to hear you had massive breakthroughs but are also appreciative of you taking the time to share the CANI's you felt would elevate the experience that much more if we changed them. We have taken your feedback in regards to the sales and escalated it to our Events team for future adjustments. We have requested more information from you as we would love to connect further and get you connected with someone on our team to review the contents of our mastery programs to ensure you feel fully secure in what you are getting prior to making that commitment. We want our clients feeling excited and knowing they are exactly where they are supposed to be prior to purchase. No need to rush into such a decision unless you are 100% sure and know it is part of your bigger plan. We look forward to speaking with you!! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your experience with us regarding your participation in Unleash the Power Within (UPW). We appreciate both your positive feedback and the areas where we fell short of meeting your expectations. Your input helps us continually improve our programs. We are delighted to hear that the first 2.5 days of UPW were awesome for you, and that you found value in the exercises aimed at clearing out old limiting beliefs. Creating a transformative experience is at the core of our mission, and we are pleased to have contributed positively to your personal growth. We understand that the transition to a sales pitch for more expensive experiences may have been overwhelming for you and detracted from the overall experience. We apologize for any frustration this may have caused. Our intention is always to strike a balance between delivering valuable content and presenting additional opportunities for those who wish to explore further. We appreciate your feedback and will take it into account as we refine our program structure. Technical glitches can occasionally occur, particularly with a large audience, and we apologize for any inconvenience caused by the initial issue you encountered. We acknowledge that some individuals may have experienced challenges with the technological aspects of the event. We continuously work to enhance the user experience and provide better support in this regard. We also take note of your feedback about the amount of time spent on celebration. While we believe in fostering a positive and empowering atmosphere, we understand that individual preferences may vary. Your input will assist us in striking the right balance in future events. Thank you for recommending UPW while also highlighting the understanding that Tony Robbins cannot physically speak throughout the entire duration of the program. We appreciate your acknowledgment of this fact. We value your feedback and are committed to continually improving the UPW experience. If you have any further thoughts or concerns, please feel free to reach out to us directly. We genuinely appreciate your participation and trust in our programs. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMar 18, 2023

Updated Response: Thank you, Trr!! I appreciate your patience and am happy to hear you received your refund :) Your happiness is most important to us, and it puts a smile on my face to hear you are satisfied! If I may ever be of further assistance, please let me know. I can always be reached at tonyrobbins.com/help. Sincerely, Kaylie Team Tony ---------------------------- Hello! We have sent a request for further information to investigate your account. We are currently experiencing higher than normal volume due to UPW but are happy to assist! We appreciate your patience, apologize for the inconvenience and look forward to hearing from you. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMar 15, 2023

Updated Response: Pravina! This is beautiful! Thank you so much for sharing :) I am happy to hear you were able to get your resolution while having your voice heard so we can be better in the future. You're incredible and I look forward to seeing all the amazing things you are going to accomplish! Please let us know if we may be of further assistance. Sincerely, Kaylie Team Tony --------------------------------- Hi Pravina! We are so sorry to hear about this experience you have encountered. I have asked the Client Journey Team Manager to contact you regarding your resolution promptly. She indicated she has called and left a voicemail to get you taken care of! This absolutely is not our standard and I will be digging into this further to ensure it does not happen moving forward and to work to elevate our experience across the board. Thank you for taking the time to leave this review and bring it to our attention! We will absolutely get you taken care of! Sincerely, Kaylie Team Tony