At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
tonyrobbins.com
Website
tonyrobbins.com
Category
Employment & Career
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Update:
I made contact on instgram, never got any reply on my email, I got the money refunded. Only concern now, is that if I ever want to join again, I feel like it would have to be forever.
I love The Inner Circle, but had to unsubscribe to it, afterwards I cannot enter it, but the money was still withdrawn from my account and customerservice does not reply to my email, eventhough it states within 48 hours, it's more than a week now!
Response from Robbins Research InternationalDec 15, 2023
Helena,
Adding on to this review here as we have received your additional information, thank you for sending this over! We do see our social team and Customer Service team have responded, refunded the accidental charge, and reconfirmed with our accounting team that your autobill was turned off manually as it appears it was not done in the Arena app.
We appreciate you bringing this to our attention. Please let us know if you have any further feedback or any other issues we can address for you!
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
-----------------------------------------
Hi there!
My name is Kaylie Boyce and I am the Client Services & Operations Manager for Team Tony. I have sent a private message to you via Trustpilot to get your contact information so I can look into your account more and investigate what happened here so we can rectify it accordingly.
I appreciate you sharing your experience and looking forward to hearing from you!
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
JA
Jack
Unleash the Power (UPW) is v. good *BUT*...
Unleash the Power (UPW) program is very good BUT, beware of 2 things ahead of time.....
1) 30%+ of the content, is actually them trying to upsell you on other programs, that are like $15k each. Tony tells good engaging stories, but 30% of the content is not teaching, it's indirect or direct selling. The worst of all is the crazy fake "instructor" Scott Harris. He's a slimy sales guy -- not an instructor.
2) If you are not Christian, be aware that he frequently talks about the grace of "God," etc. and the worst of it is, how he sneaks it in to your peak of the hypnosis, requiring you to repeat 20 times or so, "I will believe, not Doubt"
Response from Robbins Research InternationalAug 20, 2023
Thank you for taking the time to share your thoughts about the Unleash the Power Within (UPW) program. We truly appreciate your feedback and the insights you've provided regarding your experience. Your input is valuable as it helps us continually improve and tailor our offerings to meet the needs of a diverse audience.
We understand that the balance between content delivery and promotional elements is crucial for an enriching experience, and we apologize if you felt that the upselling aspects overshadowed the teaching content during certain segments of the program. We'll take your feedback seriously as we strive to ensure a seamless and informative experience for all participants.
Regarding your concerns about the religious references and their timing, we apologize if this made you uncomfortable. It's important to us that everyone feels respected and valued during our events. We'll review our approach to ensure that any spiritual or philosophical references are presented in a manner that is inclusive and sensitive to diverse beliefs.
We truly value your perspective and the opportunity to learn from your experience. If you have any further insights or suggestions, please feel free to reach out to us directly. We're here to ensure that every participant has a positive and meaningful experience at UPW.
Thank you once again for your feedback, and we hope to have the chance to improve and provide a better experience in the future.
In Gratitude,
Kaylie Boyce
Client Services & Operations Manager
HE
Helena
UPW Birmingham 2023
I went to UPW in Birmingham, this July 2023. The content Tony, Dean and Joseph gave are worth 5 stars. I went all in and learned a lot. I've still trouble to start up my plans, despite UPW but i do feel a change in mindset. So, i'll trust the process.
The reason i only give 3 stars is because of the pour, unprofessional organisation in NEC. Here they are:
1: The registration costed me 2,5 hours (we were there at 16:30) because the way they organised it, or better say, not organised it. It was a complete disaster.
2: us was asked to go all in and drink enough water. Well, when you drink a lot, there comes a moment you need to go to the bathroom. You can only delay for a certain amount of time, right? So, tell me, why were there only 10 toilets close to the hall, for lets say, 6000-7000 ? woman. At least put up some screens so, while waiting we didn't miss out what was happening on stage.
But better: outside, where the firewalk was held, was room enough for extra toilet units.
3: Why just 1 food counter for 10.000 people? There was room enough for 3.
4: Why no coffee and tea near the hall?
5: firewalk: it seems to be an hour for preparation by Tony. For what? It was only 3 meter! Quiet a disappointment. Also because there was no room for taking pictures or film that moment. And it was too crowded.
Better to have taken first the silver, then the gold, e.s.o. Now it was chaos, like with the registration.
6: And last but for sure not least: There was WAY too much commercial talk on stage. We paid al lot of money for content, not for listening to you marketing your products. All the time. On day 2, around dinnertime, hundreds of people left the hall when Scott came again with a marketing performance. The peak- energy in the hall was gone in a second. So, pay attention to your program.
So, again, it was a ones in a lifetime experience. No regrets. I met a lot of amazing people too. But the organisation?! I can do better.
Response from Robbins Research InternationalAug 8, 2023
Hello!
We sincerely appreciate you taking the time to share your thoughts and feedback regarding your experience at UPW Birmingham 2023. Firstly, we would like to extend our gratitude for your kind acknowledgment of the valuable content delivered by Tony Robbins, Dean Graziosi, and Joseph McClendon III. We are pleased to hear that you gained significant insights and a positive shift in mindset as a result of attending the event.
However, we deeply regret to learn about the challenges you encountered with the organization of the event, particularly in relation to the logistical aspects at the NEC. We understand that the registration process, restroom facilities, food options, and overall event logistics did not meet your expectations, and for this, we sincerely apologize.
We want to clarify that the event you attended, UPW Birmingham 2023, was organized by Success Resources, and not by RRI. While we share a mutual respect with Success Resources and occasionally collaborate by having Tony Robbins as a featured speaker for international events, we are separate entities with distinct responsibilities.
That being said, we completely acknowledge the valid points you have raised and assure you that your feedback has been taken to heart. We understand the importance of a seamless and comfortable event experience for all attendees, and we will be promptly escalating your concerns to the Success Resources team for their review and consideration. Your feedback will undoubtedly contribute to improvements in future events they organize.
We truly appreciate your patience and understanding as we address these issues. We are committed to continuously improving the quality of our events and ensuring that our attendees have a remarkable experience. We sincerely hope that your positive takeaways from UPW Birmingham 2023 will continue to inspire and support you as you embark on your journey.
If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to us.
Sincerely,
Kaylie Boyce
Client Services & Operations Manager
KK
Kandace K.
I never write bad reviews
I never write bad reviews, but my Credit Card was charged over $700 for the upcoming UPW virtual event that starts tomorrow Mar 13-19 and yet I never received a receipt and the hub does not show that I have a ticket to the event from which I can register. I emailed customer service multiple times, direct messaged Team Tony Robbins from the private fb group, asked for help on the website, and called multiple times over the last four days; I finally got a hold of an agent this afternoon and he said it was being worked out and to check the hub in an hour which I did and yet I still do not have a ticket for tomorrow's event from which I can register. I bought the bundle, so it appears there may have been a glitch in that program; the customer service agent told me my email was not ever associated with the purchase, yet I have updated it in the hub.
This is very disappointing and I'm very surprised by the lack of customer service response. I have no way of getting help. If you are reading this, I would appreciate help please. With such a large event, I recommend Tony beef up his CS resources.
______________________
Update: Thanks to the response from Team Tony. They did reach out to me at about 4:30 AM the day of the event and the ticket appeared in my dashboard. It did appear that perhaps there was a typo initially in the email address upon purchase; it was just very concerning to me that it took so long to get a hold of someone from CS; I believe it is true that the flood of participants was greater than expected (40K). The event is wonderful and I highly recommend it. I still would recommend more resources for Customer Service. I have updated my rating accordingly regarding the Customer Service. Thank you.
Response from Robbins Research InternationalMar 16, 2023
Hi Kandace! We are sorry to hear you had a less than ideal experience regarding your UPW ticket. We do see your interactions with our team and apologize for the delayed response due to increased volume. This is most certainly not our standard and appreciate you bringing this to our attention!
It did appear the emails we got from you did not match the email address the ticket was purchased with, which is why the ticket was not appearing on the account you were logged into and why the team had to do some digging to identify the issue.
We do see your accounts have since been merged and you have successfully logged into your event, which is great news!
If you experience any additional difficulties or lingering questions you need assistance with, please feel free to visit the helpdesk where the Customer Service Team is standing by to serve you. In the meantime, we hope you have an incredible time full of breakthroughs!
Please let us know if we may be of further assistance.
Sincerely,
Kaylie
Team Tony
AP
andy P.
Thank you to all the reviewers here for…
Thank you to all the reviewers here for your frank & honest reviews - Having watched/listened to counltless TR vidoes/tapes etc I am happy to carry on doing so and will avoid ANY virtual events as I already know that he does in fact regurgitate quite a lot of info etc - I was literally about to spend as much as £10k on thre virtual Business Mastery event - but it seems that since he's gone virtual the sales have skyrocketed and he's lost control - thanks again guys and I'll go listen to prerecorded BM instead!
Response from Robbins Research InternationalMay 16, 2023
Thank you for taking the time to share your thoughts and feedback with us. We appreciate your honesty and value your perspective as a dedicated follower of Tony Robbins.
We understand that virtual events may not offer the same level of novelty or new information for individuals who have extensively engaged with Tony's content in various formats. We apologize if this has led to a sense of repetition or regurgitation of information during the virtual events.
Your decision to explore the prerecorded Business Mastery content instead is completely understandable. We have a vast library of resources available, and we encourage you to continue utilizing them to enhance your personal and professional development journey.
We acknowledge your concern about the increased sales and potential challenges associated with the transition to virtual events. As we adapt to the changing landscape, we are continuously striving to deliver the best possible experience for our participants. Your feedback serves as a valuable reminder to maintain the quality and uniqueness that our community expects.
We genuinely appreciate your support and your commitment to Tony Robbins' teachings. Should you have any further questions or need assistance in accessing specific content, please do not hesitate to reach out to us. We are here to support you on your path of growth and success.
Thank you once again for sharing your perspective and helping us improve. We wish you all the best in your continued journey of personal and professional development.
Warm regards,
Kaylie
Team Tony
SA
Sam
Unleash the power within (online)
Yesterday I finished did one of his Unleash the Power Within online events.
If you are relatively new to self improvement then this could well be really beneficial. However if this isn't your first look at it, then there is actually relatively little new, groundbreaking or different (except for the jumping about and dancing, which was more fun than you'd think).
The event I did was over 4 days and scheduled as 10am - 10pm EST. Every day over ran, and the amount of time you get for breaks is minimal. It is physically and emotionally exhausting, which isn't necessarily a bad thing - but just know what you are signing up for.
I can see how some people could find this event really helpful, but it is by no means a one size fits all. There was a heavy focus on your finances or achieving "financial freedom" and If your not there for that (like I wasn't) then this part of it might not be too relevant to you. There was only one session that I would say could potentially have a negative affect and that was the one focused on resolving unhealthy personal beliefs. Having said that I did actually have a positive breakthrough on one of my unhealthy beliefs in that session.
Doing the event has opened my eyes to the potential of doing immersive events, and there were bits I have taken away from it. I can see how some people would benefit from it and although I would do another immersive experience I probably would not do another one of his.
Response from Robbins Research InternationalMay 16, 2023
Thank you for taking the time to share your experience with our Unleash the Power Within online event. We appreciate your feedback and insights, and we're glad to hear that you found certain aspects of the event beneficial.
We understand that for individuals who are new to self-improvement, the event can provide significant value and be a transformative experience. We strive to create an environment where participants can learn and grow, and we're pleased to know that this resonated with you.
We appreciate your feedback regarding the familiarity of the content for those who have already been exposed to self-improvement concepts. While we aim to offer fresh insights and perspectives, we acknowledge that the event may not have provided an entirely new experience for you, except for the energetic activities such as jumping and dancing, which can be surprisingly enjoyable.
We apologize for any inconvenience caused by the extended duration of the event and the limited breaks provided. We understand that the intensity and length of the program can be physically and emotionally demanding. We appreciate your understanding and acknowledgment that this aspect can be both challenging and potentially beneficial. Your feedback will be taken into consideration as we strive to create a balanced schedule that maximizes learning and participant well-being.
We recognize that our event may not be a one-size-fits-all solution, and we appreciate your honesty in mentioning that the heavy focus on financial freedom may not have been directly relevant to your personal goals. We endeavor to cover a wide range of topics to cater to the diverse needs of our attendees. We apologize if this aspect did not align with your specific interests during the event.
We're thrilled to learn that you had a positive breakthrough in one of the sessions focused on resolving unhealthy personal beliefs. This demonstrates the potential for personal growth and transformation within our events. We're grateful for the opportunity to contribute to your progress in this area.
We're delighted that participating in the event has opened your eyes to the potential of immersive experiences. We understand that different individuals resonate with various approaches, and we encourage you to explore other immersive events that align more closely with your preferences and goals.
Thank you once again for sharing your perspective and providing us with valuable feedback. We take all feedback seriously and continuously strive to improve and deliver exceptional experiences to our attendees. We appreciate your support and wish you continued success on your personal development journey. Please let us know if we may be of further assistance!
Sincerely,
Kaylie
Team Tony
AZ
Antoinette Z.
I am on the final day of Virtual UPW
I am on the final day of Virtual UPW. Good learning, though for me very little new content. This learning can also be done in other ways especially if you hire a good coach. Of the 48 plus hours i spent in this course at least 8 hours are used for upselling for other courses or answering questions for those interested in attending those courses.
Then there are good key note speakers to fill time i guess, but they were not expected and not adding content value. They add fabulous inspirational value though you could read their books and get more.
So, I did get something out of attending but also felt a lot of time was wasted and I could have spent the time in better ways.
I felt totally disrespected by the amount of time they spent either upselling or answering questions sessions to sell the other courses. Distastefull experience. NEVER AGAIN!!
Response from Robbins Research InternationalMay 16, 2023
We apologize for any dissatisfaction you experienced during the Virtual UPW event. As Team Tony Robbins, our goal is to provide valuable content and a transformative experience for all participants.
We understand that everyone's learning journey is unique, and while some concepts may have been familiar to you, we aim to cater to a broad range of attendees with varying levels of knowledge and experience. We appreciate your feedback regarding the balance between new content and other elements of the event.
Regarding upselling and question sessions, we strive to strike a balance between providing additional resources and addressing participant inquiries. However, we apologize if you felt that this took up a significant portion of the event and overshadowed the learning experience. Your feedback will be taken into consideration as we continuously refine and improve our programs.
We understand that your time is valuable, and we apologize if you felt it was not utilized optimally during the event. We appreciate your perspective and will take it into account for future events to ensure a more streamlined and impactful experience.
Thank you for sharing your thoughts with us. We value your feedback as it helps us improve our programs and deliver better experiences to our participants. Should you have any further concerns or suggestions, please feel free to reach out to us.
Best regards,
Kaylie
Team Tony
