Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalSep 24, 2023

Thank you for sharing your feedback with us. We appreciate your support for Tony Robbins and your willingness to attend one of his events. We're sorry to hear that you found the sales process for our US events less than satisfactory. Your opinion is valuable to us, and we take your feedback seriously. We continuously strive to improve our processes to provide a better experience for our attendees. If you have any specific suggestions or concerns you'd like to share, please feel free to reach out to our customer support team. We are committed to making your experience with us as positive as possible. Thank you for being a part of the Tony Robbins community, and we hope to have the opportunity to serve you better in the future. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalJul 5, 2023

Hi Torben, We first want to apologize for this experience and appreciate you bringing it to our attention! We have reached out to you directly from Trustpilot for your correct contact information but will include the communications here as well. Our system indicates there were 3 accidental purchases of Ultimate Edge, to which you emailed us about 06/16/23 asking that we refund 2 of the 3 accidental purchases you made. Our team member, Charm, confirmed 06/20/23 that you had been refunded for the 2 extra purchases and resent you the access instructions to the program, all of which we do see original confirmation emails were sent for on the day of purchase which include instructions for access. On June 21st you responded to the Customer Service survey we sent you with a 1 indicating we had not responded to your request of funds being returned for the add on programs being purchased by accident. Our team member Sarai reached out to you twice to call and email in an attempt to connect and has not heard back. We returned funds back on 06/20/23 so we recommend you check with your financial institution directly in regards to the location of your funds. We always return them to the original method of payment. If you are unsure of how you paid, please feel free to contact us privately for this information. You then emailed on 06/25/23 indicating you were unsure of the password to login and confirm your shipping information for your UPW Virtual Event Materials Box. Herel from our team emailed back your login information on June 26th. We have not received a response back on this. We would highly recommend making us a verified sender in your email inbox so we don't accidentally end up in spam, and would check that folder for any previous correspondence. You have asked above for a full refund, so we are confirming here we have submitted the request to refund your UPW Virtual August ticket and the Ultimate Edge add on purchase. Please expect funds to be returned to your original method of payment within 3 - 5 business days. If you have any further issues or questions, please let us know! We have contacted you privately on Trustpilot and have direct emailed you again once more. Hopefully we can get to the bottom of this technical mishap! Please let us know if we may be of further assistance! Sincerely, Kaylie Client Services & Operations Manager

Response from Robbins Research InternationalMay 16, 2023

We appreciate you sharing your honest feedback about your experience at UPW. Our aim is to provide a valuable and impactful event for all participants, and we apologize if we fell short of your expectations. We understand your disappointment with certain aspects of the event. Tony's stories have been an integral part of his journey and teachings, but we acknowledge your desire to hear different success stories. We will take your suggestion into consideration as we continually refine our content. Regarding the use of videos from previous events, we apologize if this was not communicated clearly. We understand the importance of live presentations and will work on ensuring a better balance in the delivery of the material. We apologize if you felt that Tony's references to his connections came across as name-dropping. Our intention is to provide context and showcase the impact of influential relationships, but we will be mindful of striking the right balance moving forward. We apologize if our support team faced challenges in addressing your questions effectively. We are committed to improving our support processes to provide timely and helpful assistance to all participants. We understand your frustration with the extended focus on selling and the perception that participants who did not purchase additional courses were given less priority. We apologize for any inconvenience caused and will take this feedback into account to improve the overall experience. We appreciate your consideration of purchasing a ticket for your son-in-law and we regret if the final day has deterred you from doing so. We understand that there are many other coaches and personalized opportunities available, and we respect your decision to explore alternative options. Thank you for taking the time to share your insights with us. We value your feedback and will use it to enhance future events and provide even greater value to our participants. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We apologize for any frustration or inconvenience you experienced during the UPW event. Our intention is to provide a transformative and empowering experience for all participants, and we understand that the sales aspect of the event may not have resonated with you. We strive to strike a balance between offering additional resources and creating a space for participants to explore further opportunities. However, we apologize if the sales component felt overwhelming or detracted from your overall experience. Regarding the celebration event and the extended break, we understand that waiting without proper communication can be frustrating. We apologize for any lack of clarity or information provided during that time. We appreciate your feedback and understand your decision not to participate in future events. Your perspective is valuable to us, and we will take it into consideration as we continue to improve and refine our programs. Thank you for sharing your thoughts with us. Should you have any further concerns or suggestions, please feel free to reach out to us. We appreciate your support and wish you all the best in your future endeavors. Best regards, Kaylie Team Tony