Robbins Research InternationalReviews of tonyrobbins.com

We hired the TR team to give us a full year coaching plan because we needed to improve our business right away as we were starting to lose customers because of the social economics the country is facing. They were slow to get involved and didn't evaluate our website or business for more than a month even though we were paying monthly. Then the first coach they gave us was new and didn't have any experience. His social media presence and his presentation was not professional and we requested someone else. We kept waiting and a month later we were referred to someone else who was also not what we hoped for. We put a good amount of money down to get a year package and 3 months had gone by without a single good encounter, so we requested a refund. They kept putting us off and trying to offer to use our money for another package or someone else rather than refund. We are now 7 months from when we started and received poor service, no help with our business, and no refund. Now were are going through our bank for a refund because we didn't receive what we paid for. James Cunning was our coaching advisor who should have seen to our satisfaction or a refund long ago. We were big TR fans and this definitely puts a stain on that trust.

This $1 trial and ai bot trial is a total scam for repeat $36 monthly charge. Hiding details in fine prints and hope people don't see it. This ruined Tony Robbins image for me forever.

Somehow subscribed to Tony Robbins Research AI and got charged AU$56 a month with no emails, no invoices available and sadly took me 3 months to realise I'd been dupped...there seems to be no recourse, no way to get hold of anyone. For someone who is promising to help people, seems more than happy to help himself first

**Title: Nearly 20 years of respect destroyed by this subscription experience** I have been a fan of Tony Robbins for close to 20 years and particularly supportive of his work over the past decade. My wife has purchased a considerable amount of his content, and I genuinely believed in the Tony Robbins brand and what it claimed to represent. That history makes this experience especially disappointing. For months, I repeatedly tried to cancel the Tony Robbins app, Tony AI app, Inner Circle membership, and Mastermind-related subscriptions. The cancellation options were hidden or buried so deeply that instructional videos were needed just to explain the process. Even after following the required steps and contacting the company repeatedly, my cancellation requests were not honored. I clearly explained that I was cash-poor, needed every service canceled immediately, and wanted the charges refunded. Instead of addressing those requests, I was repeatedly told how valuable the programs were. I continued receiving promotional emails and sales messages about coaching and additional services while the company ignored what I was plainly asking them to do: cancel everything and stop charging my card. The charges continued month after month despite my repeated cancellation attempts and emails. It was not until August 2026 that I finally received confirmation that the subscriptions had been canceled. By then, I had lost almost $600 on subscriptions I did not want and had repeatedly tried to cancel. When the company finally acted, it was only after another charge had been processed. I was then told to “enjoy the remainder of the membership,” even though I had made it abundantly clear that I did not want the membership and could not afford the continued charges. Making customers navigate hidden cancellation procedures, ignoring repeated cancellation requests, continuing to charge their cards, and responding with sales messages instead of meaningful assistance are practices I would expect from a disreputable subscription operation. I never expected them from the Tony Robbins organization. It now appears to me that the organization has become focused more on monetization than simply helping people. More “experts” are being brought into the Tony Robbins ecosystem, promoted through their association with him, and presented as Tony Robbins mentees. From a customer’s perspective, it feels like an expanding sales funnel built around Tony’s name and reputation. I cannot speak to the private financial arrangements behind these partnerships, but the constant programs, subscriptions, coaching offers, upsells, and promotions have created the impression that selling more has become the priority. In my opinion, the entire operation has spun out of control and no longer resembles the Tony Robbins brand I came to know and love. After nearly 20 years as a fan, this experience has completely changed how I view Tony Robbins and his organization. I can no longer listen to or watch the material without thinking about the nearly $600 lost through subscriptions I repeatedly tried—and was financially desperate—to cancel. Tony Robbins built his reputation around trust, accountability, personal empowerment, and taking control of your life. Attaching that reputation to apps, Inner Circle memberships, Mastermind programs, aggressive coaching sales funnels, and subscriptions that customers must fight to cancel is deeply disappointing. The saddest part is that after supporting and respecting Tony Robbins for so many years, I now do not even want to hear his name or think about the brand again. Based on my experience, I strongly recommend that prospective customers examine every subscription term, document every cancellation attempt, save every email, and closely monitor their credit-card statements. I would also avoid using any credit card that I was not prepared to cancel immediately if the recurring charges continued.

I have learned a great deal from Tony Robbins’ work, and the immersive live-event experience can be outstanding. Unfortunately, my experience after purchasing a Mastery package for approximately $15,000 has seriously damaged my trust in the organization. My package explicitly included two Diamond tickets for UPW Cologne. When I contacted the organization regarding the second ticket, I was told that Cologne was fully booked and that the promised ticket could not be provided. Instead, I was offered a Miami ticket valid only this year. For a customer based in Europe, Miami is not an equivalent replacement. It requires different travel, accommodation, considerably greater expense, and an entirely different practical commitment. I relied on the clear information that no Cologne ticket was available and changed my plans accordingly. I no longer kept the event dates available, and two other people who had expressed interest in attending also made alternative arrangements. Approximately two weeks later, after repeated complaints, the organization informed me that a Cologne ticket had now been found. By that point, however, neither I nor the other interested attendees could use it as originally planned. I appreciate that the organization eventually provided the ticket. But providing it after first definitively stating that it was unavailable did not restore the original situation. The practical consequences of the mistake and delay were left entirely with me. I proposed several reasonable solutions, but received no substantive response, even after providing an additional deadline. The content and techniques can be powerful. However, the organization repeatedly speaks about integrity, love, overdelivering, and putting value before profit. In my case, a promised benefit was initially refused, a materially different substitute was proposed, and the eventual correction came only after pressure and too late to restore the original situation. That gap between the message and the conduct is deeply disappointing.

One-star, and I don’t say that lightly. This program is sold on big promises about breaking through barriers and reaching your goals — but my intake call was pure sales pressure with nothing behind it. The second I asked direct, pointed questions about whether the coaching actually fit what I was trying to accomplish, the rep completely lost his composure. Defensive, raising his voice — over basic pushback on a sales call. Instead of listening or giving me a straight answer, he just kept pushing the coaching package and got emotional when I didn’t immediately buy in. It was obvious his job was to close a sale, not to understand my situation or actually help me get anywhere. For a brand that trades on this exact reputation, the professionalism was shockingly poor. If this is the calibre of person representing the program, I can’t recommend it to anyone.

Excellent content, but the promised values ring hollow The content is excellent. I have learned a great deal from Tony Robbins’ techniques, and the immersive event experience is outstanding. Unfortunately, my experience after purchasing the Mastery package has seriously shaken my trust in the organization. My package explicitly included two Diamond tickets for the Cologne event. I was later informed that the venue had been fully booked and that the second ticket would not be provided—even though comparable tickets are currently valued at approximately $4,300. The proposed alternative was a ticket for Miami, valid only this year. For someone living in Germany, this is a fundamentally different offer involving significant additional travel, time, and expense. It is not something I would have agreed to when making the original purchase. What makes this especially disappointing is the contradiction between this experience and the constant messaging around overdelivering, love, integrity, and not doing things purely for money. The techniques may be powerful, but when a clearly promised benefit simply “vaporizes,” those values begin to sound like sales rhetoric rather than principles that are actually lived.

I am extremely disappointed with my experience. I purchased the enhanced version of Tony Robbins’ online AI event because I wanted access to the recordings. To the best of my knowledge, I never knowingly agreed to any recurring monthly subscription. Months later, I discovered that my card had been charged multiple times. More recently, I was charged again (around €15) even though I was not aware of having any active subscription. I never intentionally authorized these recurring payments. What is even more frustrating is that I contacted customer support and received no meaningful response or explanation. This situation has completely damaged my trust. As a result, I have decided to sell my tickets for Unleash the Power Within (UPW) Miami, something I never imagined I would do. I feel genuinely disappointed and deeply let down by the way this has been handled. I sincerely hope the company improves its billing transparency and customer support, because no customer should have to discover unexpected charges without receiving clear answers.