Lara V.
The fact that it is almost impossible…
The fact that it is almost impossible to get a hold of a live customer service agent says a lot in and of itself. The customer service email seems like an automated response because they clearly did not respond to the content of my email to them. I purchased a virtual UPW but could not attend due to a family emergency (I was very disappointed!) So I inquired about transferring the ticket to their next event. They said it would be no problem. The next event is out of state, so after booking hotels and air fare, I am being told I need to pay $99 as a down-payment to "reserve" my seat. Reserve?? I have paid for it in full already. They are sending high pressure emails that I will lose my seat if I don't pay. And there is literally no way for me to reach a live agent. I like Tony Robbins a lot, but how his company runs by definition has to be a representation of him. And this is not good. I've been trying to reach a human for 4 days now.
Response from Robbins Research InternationalApr 11, 2023
Hi Lara! Our apologies for the delayed response as we are new to the Trustpilot world. We wanted to tell you thank you for taking the time to leave this review but apologize for the experience you encountered!! In reviewing your account, we were a bit confused and seem to be missing some information as we only see a virtual ticket purchase, which are not applicable for transfer to in person events as they are different price points and experiences. We will be digging into this further and are happy to receive any additional feedback you may have. We appreciate your time and look forward to connecting with you further! Sincerely, Kaylie Team Tony




