Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalFeb 19, 2023

Hi there!! We apologize for the delayed response but want to take the time to thank you for feedback in an effort to elevate our client experience across the board. It is truly valuable to us and we hope to reconnect with you to provide a Tony Robbins level experience in the future. If you are ever in need of assistance, please do not hesitate to ask. We are always happy to help!

Response from Robbins Research InternationalMay 16, 2023

We want to begin by expressing our sincere apologies for the disappointing experience you had with our coaching services. It deeply saddens us to hear that you feel coaching is a scam, especially after your investment in our programs and your dedication to personal growth. We appreciate your support and the significant investment you made in attending our events and purchasing our programs. We value your commitment as a TR Leader and understand that you were seeking additional guidance and support through our 1-1 coaching offering. It is disheartening to learn that your experience with your assigned coach did not meet your expectations and that your contract was returned to our organization. We apologize for any miscommunication or lack of follow-up on our part regarding the assignment of a new coach. Your concerns regarding this matter are valid, and we deeply regret that you were not provided with a suitable resolution in a timely manner. Furthermore, we apologize for any frustration or disappointment caused during the coaching session that was intended to address your concerns. It is regrettable that the conversation did not meet your expectations, and we understand how this experience has left you feeling disillusioned. We want to assure you that your feedback has been taken seriously, and we are actively working to address the issues you have raised. Our team is committed to reviewing our coaching processes and ensuring that appropriate measures are in place to prevent similar situations from occurring in the future. Your decision to discontinue pursuing our platinum partnership is regrettable, and we apologize for any loss of trust and confidence you may have experienced. We understand the significance of this decision, and we sincerely apologize for falling short of your expectations. We value your feedback and want to assure you that we are committed to continuously improving our services. We appreciate the opportunity to learn from your experience and will use your feedback to enhance our offerings and the overall customer experience. Should you have any additional concerns or if there is anything else we can do to assist you, please do not hesitate to reach out. We genuinely appreciate your support and remain committed to your satisfaction. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We want to begin by expressing our sincere apologies for the experience you have had with our coaching services. As a long-standing fan and advocate of Tony Robbins, we understand how disappointing and frustrating it must have been for you to encounter such challenges. Firstly, we want to acknowledge your commitment and loyalty to our brand over the past decade. Your trust and support mean a great deal to us, and we deeply regret that your recent experience has left you feeling like a detractor rather than an advocate. We understand the importance of delivering on our promises and providing exceptional service to our valued clients. It is disheartening to hear that the coaching package you purchased did not meet your expectations and that you faced issues with communication, coach assignment, and the overall quality of the coaching sessions. Your feedback regarding the lack of preparation, personalization, and engagement from your assigned coach is duly noted. We recognize the importance of tailored and impactful coaching experiences, and we deeply regret that we fell short in delivering that to you. We apologize for the delay in responding to your cancellation and refund request. We do see you were since refunded but still wanted to acknowledge your poor experience. We understand your frustration with the lack of responsiveness you have encountered in your attempts to seek resolution. This is not the level of service we strive for, and we are committed to addressing this issue promptly. We appreciate your willingness to share your experience, as it helps us identify areas for improvement and ensure that we meet the high standards we set for ourselves. We assure you that your feedback will be taken seriously and shared with the appropriate teams. If you have any additional concerns or if there is anything else we can do to assist you, please do not hesitate to let us know. We genuinely appreciate your support and remain committed to your satisfaction. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We are truly sorry for the experience you have had with your group ticket purchase, and we apologize for any frustration or inconvenience this has caused. We understand the importance of communication and ensuring that our clients receive the support they need. Please know that we value your trust, and we deeply regret any breakdown in our communication channels that has led to your dissatisfaction. We are committed to resolving this matter and restoring your faith in our services. To assist you further, we kindly request that you provide us with the necessary details of your group ticket purchase, such as the transaction reference or any relevant information. Our team will make it a priority to investigate your case and find a suitable resolution. We have requested more information here on Trustpilot but you may also send your information to tonyrobbins.com/help. We sincerely apologize for any delay or confusion in offering you the virtual alternative. Our intention is to provide you with an alternative experience that aligns with your expectations. Once we receive the requested information, we will take immediate action to address your concerns and ensure that you receive the necessary information. Thank you for bringing this matter to our attention, and we appreciate your patience and understanding. We are committed to making things right for you and your group. If there is anything else we can do to assist you or if you have any additional questions, please do not hesitate to let us know. We value your feedback and look forward to resolving this matter promptly. Warm regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the negative experience you had during your coach interview. Our intention is to provide a supportive and empowering environment for our clients, and it is disheartening to hear that this was not your experience. We deeply regret any feelings of manipulation or aggression that may have arisen during the conversation. Our coaches are trained to listen attentively, understand your needs, and offer appropriate guidance. It is essential for us to create a space where clients feel heard and respected, and we apologize for falling short of that standard. We understand the disappointment and surprise you felt, especially after expecting a genuine coaching experience from our highly regarded team. We take your feedback seriously, and we will use it as an opportunity to improve our processes and ensure better communication and understanding between our coaches and clients. Finding the right coach is a crucial step in your personal and professional growth journey, and we apologize for any inconvenience caused. We hope that you will continue your search and find a coach who aligns with your needs and provides the guidance you seek. Once again, we apologize for the negative experience and the unmet expectations you encountered during the coach interview. We appreciate your feedback as it helps us improve and deliver a better experience for all our clients. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out to us directly. We value your input and want to ensure your satisfaction. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We apologize for the technical difficulties you encountered during the UPW Virtual event. We understand the frustration and disappointment this may have caused you. As Team Tony Robbins, we strive to provide seamless and exceptional experiences for all participants. While we are committed to delivering the best possible event, technical issues can occasionally arise, and we apologize for any inconvenience you experienced as a result. We acknowledge the importance of effective communication and support, and we regret any difficulty you encountered in reaching out to us. We encourage you to contact our customer support team directly at tonyrobbins.com/help so we may look into your situation further. Our team will do their best to assist you and address your concerns promptly. We genuinely value your feedback, and it will be shared with the appropriate departments for evaluation and improvement. Once again, we apologize for any frustration or inconvenience you experienced and appreciate your understanding. Should you have any further questions or require assistance, please do not hesitate to reach out to us. Best regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We apologize for any inconvenience you have experienced with the Birmingham UPW event. We understand your frustration, and we want to clarify that our events are organized in partnership with Success Resources, who handles ticket sales and event logistics. Due to the unprecedented circumstances of the COVID-19 pandemic, rescheduling events was a complex and challenging process. We assure you that both Tony Robbins and our team are committed to delivering exceptional experiences to our participants. While we are two separate companies, we encourage you to reach out to Success Resources directly regarding your ticket and any concerns you have about their customer service. They will be better equipped to assist you with refunds or any inquiries related to the event in Birmingham. We appreciate your feedback, and it will be shared with the appropriate teams for review and improvement. We value your support and trust, and we apologize for any disappointment or inconvenience you have experienced. Should you have any further questions or require assistance, please do not hesitate to contact us. Best regards, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your experience, and we apologize for any inconvenience you may have faced. We understand your frustration, but we want to clarify that our events are organized in partnership with Success Resources Ltd. While we share a mutual goal of empowering individuals, we are separate entities. As a result, we do not have control over ticket sales, refunds, or customer service related to events purchased through Success Resources Ltd. We are committed to delivering value and maintaining the trust of our participants. We encourage you to reach out to Success Resources Ltd directly regarding your refund request or any concerns you have about their services. We appreciate your feedback, and it will be shared with the appropriate teams for review and improvement. We strive to provide valuable content through our live events, but we understand that individual experiences may vary. We appreciate your support and encourage you to explore the abundant free content available on our online platforms. Should you have any further questions or require assistance, please do not hesitate to reach out. Thank you for bringing this to our attention. Best regards, Kaylie Team Tony