Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalFeb 16, 2023

We are so sorry to hear you had a less than satisfactory experience with us and appreciate you taking the time to provide us this feedback! We would love to get more information from you to resolve this issue accordingly. We have sent you a private request to work towards your resolution and look forward to hearing from you!

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the disappointment and frustration you experienced with our life coaching program. Your feedback is important to us, and we genuinely regret any lapse in communication or support you may have encountered during your engagement with us. We strive to provide exceptional service and support to our valued clients, and it deeply concerns us to learn that your experience fell short of expectations. We understand the impact that effective coaching can have on personal growth and development, and we deeply regret that we did not meet your needs in this regard. We want to assure you that we take your concerns seriously and are committed to investigating the issue further. However, despite our attempts to reach out to you for more information and clarification, we unfortunately did not receive a response. Please know that our intention was to better understand your specific situation so that we could address it appropriately and provide a satisfactory resolution. We deeply regret any miscommunication or oversight on our part that may have contributed to your negative experience. It is always our goal to provide a supportive and responsive environment for our clients, and we apologize for any lapses in this regard. Should you wish to discuss your concerns further or provide any additional information, we would be more than willing to listen and assist in any way we can. Your satisfaction and well-being are of utmost importance to us, and we genuinely want to rectify this situation to the best of our ability. Once again, we apologize for any inconvenience or frustration you have experienced. We appreciate your feedback, and we remain committed to continuously improving our services and addressing the concerns of our valued clients. Thank you for bringing this matter to our attention, and we sincerely hope for an opportunity to make things right. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

Thank you for sharing your experience with us, and we're genuinely sorry to hear that you felt dissatisfied with your participation in Unleash the Power Within (UPW). We apologize for any confusion or disappointment caused during the event. We understand that UPW may not resonate with everyone in the same way, and we appreciate your willingness to give it a chance by attending multiple days. It's important for us to provide a diverse range of experiences and perspectives to cater to the varied needs of our participants. Regarding the virtual format, we acknowledge that it may not have met your expectations or provided the same level of engagement as an in-person event. Virtual events do present certain challenges in creating an immersive atmosphere, and we are continually striving to enhance the virtual experience for our attendees. We are truly sorry if your interaction in the virtual meeting rooms was not as beneficial as anticipated. Our intention is to foster meaningful connections among participants, and we regret any discomfort or dissatisfaction you may have felt during that experience. Your feedback is valuable to us, as it helps us refine and improve our programs and events. We take your concerns seriously, and we will carefully evaluate and address them to ensure that future events deliver the value and experience our participants expect. We appreciate your openness to sharing your thoughts and giving us an opportunity to learn and grow. If there is anything further we can do to assist you or if you have any additional feedback to share, please feel free to reach out to us directly. Thank you once again for your feedback, and we wish you all the best on your personal development journey. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalMay 16, 2023

We would like to express our sincere apologies for the disappointing experience you encountered with regards to the Date with Destiny event in Australia. We understand your frustration and disappointment, and we deeply regret any inconvenience caused by the lack of communication regarding rescheduling. It is disheartening to hear that our commitment to delivering a transformative event was not fulfilled in this instance. We take full responsibility for any confusion or miscommunication that may have occurred. Please know that this does not align with our values and the high standards we strive to uphold. We understand that you have invested a significant amount of money, and we empathize with your desire for a resolution. We would like to clarify that Tony Robbins and our team at Team Tony Robbins are separate entities from Success Resources, the company responsible for organizing the event in Australia. While we work in partnership with Success Resources for international events, we do not have direct control over their operations, including the processing of refunds. We regret any inconvenience caused by the challenges you faced in obtaining a refund. We encourage you to reach out directly to Success Resources regarding the refund process and seek further assistance from their dedicated team. We understand the frustration of being in a situation where you have not received the expected resolution. Please understand that our intention is to support and empower individuals in their personal and professional development. We deeply regret if our actions or lack of communication have led you to question our integrity. We value every individual's trust in us and take these concerns seriously. We assure you that we will use your feedback to improve our processes and ensure better communication in the future. Once again, we apologize for any distress caused by this situation. We appreciate your willingness to share your feedback and concerns. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Wishing you all the best in your future endeavors. Please let us know if we may be of further assistance! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalFeb 19, 2023

Hello! We appreciate you taking the time to provide this feedback and are deeply saddened by the experience you encountered with our team! We reached out to you in an effort to get more information to identify what event you were at and what staff provided you with a less than ideal experience, but have not heard back. At your earliest convenience, we would love to hear from you to get your issues resolved and ensure you are being treated with the gold, Tony Robbins standard moving forward. Thank you for your time!!

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for any confusion and inconvenience caused regarding your prepaid event and refund request. We understand that the impact of the pandemic has led to unforeseen challenges and changes in our event schedule. We appreciate your patience and understanding throughout this process. Upon reviewing your account, we noticed that you successfully attended Business Mastery in January 2020, for which the paid ticket was allocated. We value your participation and the trust you placed in us to provide a valuable experience. We apologize for any miscommunication or uncertainty surrounding the refund process for this specific event. Additionally, we acknowledge that you had a complimentary ticket for UPW, which unfortunately remained unused due to the pandemic-related circumstances. We understand the frustration of not being able to utilize this ticket as intended, but gratefully were able to provide various options for virtual and in-person participation post pandemic. We genuinely apologize if our previous communication channels did not adequately address your needs or provide the necessary clarity. Our team is committed to resolving this matter for you and ensuring your satisfaction. Once again, we apologize for any confusion and frustration caused. Your support and attendance at our events are highly valued, and we want to make things right. We appreciate your patience and cooperation. Please let us know if we may be of further assistance! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalFeb 19, 2023

Hi there! We apologize for the delayed response but want to thank you for taking the time to share your concerns with us! We tried getting more information from you via Trustpilot so we can get connected to your account and dig into your refund request further but have not heard back from you. Once received, please let us know. We would love to get you taken care of if able. Thank you for your time, we look forward to speaking with you!

Response from Robbins Research InternationalMay 16, 2023

We sincerely apologize for the delayed resolution and lack of communication you experienced in relation to your coaching with us. It is disheartening to hear that you had to endure such a frustrating situation after placing your trust in our organization. We deeply regret any inconvenience and disappointment this may have caused you. We want to acknowledge that a refund was processed for you on 07/06/2022. However, we understand that the absence of coaching and the lack of contact for five months prior to the resolution is unacceptable. We apologize for the inconvenience and frustration caused by this delay. It is not the level of service we strive to provide, and we are genuinely sorry for falling short of your expectations. Your feedback is extremely valuable to us, as it helps us identify areas for improvement within our systems and processes. We are actively reviewing our communication protocols to ensure that similar situations are avoided in the future. We apologize for any confusion or mismanagement that led to the lack of response to your numerous emails. Please know that your experience does not align with the standards we aim to uphold, and we deeply regret any negative impression it may have left. We value your support and want to assure you that we are committed to continuously improving our services and enhancing the customer experience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out. We appreciate your feedback and the opportunity to learn from this situation. We remain dedicated to your satisfaction and regaining your trust. Once again, we apologize for the inconvenience and disappointment caused, and we genuinely appreciate your understanding. Sincerely, Kaylie Team Tony