At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
tonyrobbins.com
Website
tonyrobbins.com
Category
Employment & Career
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
We were long time TR goers, even went to his Fiji retreat; we bought Date to Destiny before Covid (which supposedly doesn’t expire), then because of pandemic couldn’t schedule and when we called a month ago, we heard it is expired! and nothing can be done about it! especially long time clients, very disappointed; well the company lost our trust and support
Response from Robbins Research InternationalMay 16, 2023
We want to begin by expressing our sincere apologies for any confusion or disappointment you have experienced regarding your Date with Destiny ticket. We understand how important it is to honor our commitments and maintain the trust of our valued long-time clients like yourself.
Upon reviewing our records, it appears that your Date with Destiny ticket may have been purchased through our partner organization, Success Resources. We believe that they handle the scheduling and management of certain events, including ticket validity. However, we want to assure you that we are committed to assisting you and finding a resolution.
To provide you with the best possible support and guidance, we kindly request that you reach out to our dedicated support team at tonyrobbins.com/help. By contacting us directly and sharing the details of your purchase, we will be able to better understand your specific situation and work towards a solution.
Thank you for taking the time to bring this issue to our attention. We apologize for any inconvenience you may have experienced, and we are dedicated to making it right. We look forward to assisting you further and providing a resolution that meets your expectations.
Sincerely,
Kaylie
Team Tony
SM
SM
Lousy Customer Service
Had attended virtual event a few months ago. It was reasonably priced and option to have access to recordings for later. Signed up for UPW March 2023 and very limited information was available. Found out after purchase (of UPW and additional planner books) that event was live, no schedule available (still isn't) and would not be recorded, nor could participants record even though it was virtual. Knew I needed to travel so emailed customer service on the 10th of March to cancel. No response. Emailed 4 times and used FB messenger but no response till the day of the event. Then major tech issues prevented me from accessing the conference even with the separate link. Found out that "Satisfaction Guarantee" is only if you attend first two days and put in request at the first meal break of day two. Told to go to virtual agent, then to agent, then to a zoom meeting for those with issues. Explained my issue then had to fill out a type pad form and told there is no guarantee I will get refund. It's up to them whether or not to issue it. Also said it had to be done by end of meal break, but that was only 1/2 hour and there were tons of folks in line.
Response from Robbins Research InternationalMay 16, 2023
We sincerely apologize for the inconvenience and frustration you experienced with our customer service regarding the cancellation of your UPW March 2023 event registration. We understand the importance of clear communication and timely responses, and we regret that we fell short in this regard.
We apologize for the limited information available about the event schedule and the recording options. We acknowledge that this lack of clarity caused confusion and dissatisfaction. Our intention is always to provide comprehensive details and options to our participants, and we are sorry for any miscommunication that occurred.
Regarding your cancellation request, we apologize for the delay in our response. We understand that timely assistance is crucial, especially when travel plans are involved. We apologize for any inconvenience this may have caused you.
We want to assure you that your refund request was processed on March 24, 2023. The funds were returned to your original method of payment. We apologize for any uncertainty or confusion regarding our satisfaction guarantee policy. Your feedback has been duly noted, and we will take it into consideration to improve our processes moving forward.
Once again, we deeply apologize for the inconvenience and frustration you experienced. If there is anything else we can do to assist you or address any remaining concerns, please reach out to us directly. We value your feedback and are committed to ensuring the satisfaction of our participants.
Thank you for bringing this matter to our attention, and we appreciate your understanding.
Sincerely,
Kaylie
Team Tony
GW
Gwendolyn
UPW March 2023
I paid for the UPW March 2023 event. First day 16th March they had technical difficulties couldn’t join the zoom. They sent everyone a Live link. Not the same can’t participate in break out sessions, no on screen participation. Not worth $495! They should have invested in a platform to support the attendance. Their fine print policy doesn’t allow for reimbursement. Waste of money.
Response from Robbins Research InternationalMar 16, 2023
Hi Gwendolyn! We are sorry to hear you were effected by this mornings tech issue. We did utilize a live streaming link as we resolved the issue with Zoom. We completely understand the stress this caused some and appreciate your patience as we resolved the matter.
The great news is, we were able to get everything back up and running within the hour and everyone is back on their own individual links now.
Additionally, we have our "Satisfaction Guaranteed" policy in place for our events which allows you to get a full refund or can transfer to a future event if you prefer prior to the meal break on day 2 of UPW. This was included in the terms and conditions of your purchase, we are sorry if this was not communicated better and appreciate the feedback of this.
You are welcome to still join the event and continue watching with your teams by logging into your event hub at https://portal.tonyrobbins.com/events/my-events/upcoming
Or! You are welcome to access the same link and visit the helpdesk where the Customer Service Team can get your refund processed no problem.
We are happy to serve and look forward to connecting with you!
SB
Steve B.
Refund Request for coaching to a Tony Robbins Customer Service department that ceased to exist once they received my $10,000 in November
Here is a slightly redacted letter that I just sent to the seemingly non-existent customer service department:
Dear Team Tony,
When Tony Taranto signed me up for a 12 month coaching package in November, he reviewed what I should expect from the coaching and what I needed to put in. For $10,000 I was to receive 36 coaching sessions, approximately one every 10 days. Shortly thereafter he assigned Patty Moorhouse to be my coach.
Fast forward three months later, I've had only three coaching sessions, one of which she cut short, an average of less than one every 30 days. Also, one of my primary reasons for choosing the Tony Robbins coaching system was the time management and organization systems. So just imagine my surprise that I have as of yet not received one template, one chart, one graph, one list....In fact, outside of a baseball cap that was sent to me in December, I've received absolutely nothing, no emails from my coach, not even an email confirming appointments or to review assignments due. Even when I sent documents to her in December to review prior to our appointment, she never responded to my email. I fact, we never even had an appointment at all in mid or late December, she was just not in contact. Additionally, though Patty said she would arrange for me to access the Breakthrough App, that never occurred either.
When I last called Patty for our scheduled appointment on Feb. 16 at 11 am, she told me that our appointment was scheduled for 10 a.m. I asked her if that were true, why the didn’t she call me at the arranged time. She had no answer but said she would email me within the next hour to set up our next appointment. I haven’t heard from her since and today it's March 14.
I’ve subsequently sent two emails to Tony Taranto asking for a new coach as soon as possible. I haven’t heard from him either.
I have attempted numerous times to contact customer service via telephone and the only contact I’ve had with the Tony Robbins organization has been an automated response to my email to customer service. That response assured my that I would be contacted within 24-48 hours to resolve my issues. I’ve received no contact at all.
On March10 I called American Express to request a refund of my $10,000 that I was told by Tony Taranto I needed to pay upfront for the full year of coaching. I waited until now to do so to give your organization every chance to rectify what thus far has been an enormously disappointing experience. I feel scammed and cheated and had no other choice but to seek a full refund.
Please refund my $10,000 immediately.
Sincerely,
Steve Berger
Response from Robbins Research InternationalMar 15, 2023
Hi Steve! Thank you for taking the time to submit this review. We are sorry to hear about your less than ideal experience. I have asked the Director of Coaching to reach out to you personally to get the full debrief regarding this situation so this does not happen again!
In the meantime, as you have submitted a chargeback for the charge, we are unable to immediately refund the funds to you as they are no longer in our possession. Once a chargeback is initiated, the funds are frozen within the bank until the chargeback is put in favor of the client or organization. Whoever "wins" the case, then has the funds put back into their account.
Chargeback cases do take several weeks through the organizations. I will be emailing you to go over the options we have here to try and get your funds returned as quickly as possible.
I appreciate your patience while bringing my attention to this issue! I look forward to connecting with you.
Kaylie
Team Tony
SA
Samantha
Thank you to all the people who made…
Thank you to all the people who made there honest reviews. You have saved me thousands of dollars in an event that may not take place and be cancelled while RRI walk about with no recall or question.
Reviews are powerful and yes l checked 3 pages worth.
Was online going to buy tickets and hubby said check the reviews holly molly he was right!
Thank you RRI for responding.
I wanted to join the live event in Sydney in September 2023. I feel very hesitant to join an event that after reading what has happened to others, and l don't want to be in the same situation.
Your ticket sales state no refunds but what if this is outside my control eg your event gets cancelled and then I'm out of pocket for your cancelled choice!
What happens then?
Response from Robbins Research InternationalMar 15, 2023
Hi Samantha! It sounds like you are referring to the cancelled events held by Success Resources that Tony was scheduled to speak at during the beginning of Covid when all events were cancelled. There were some global difficulties with rescheduling and refund issues that resulted in clients leaving negative reviews thinking they were events owned by Robbins Research International. While we do work with them, we are two separate companies, therefore adding some complexities to resolutions.
That being said, it is no excuse for the experience Tony fans were provided and we are actively working through each of these with SR, including rescheduled events taking place later this year for clients still wanting to see Tony live in different regions with tickets purchased pre pandemic.
If you were effected by this or have any other issues, please let us know so we can ensure you get your desired resolution promptly.
If not, we appreciate you taking the time to read through the reviews and hope to elevate our experience in the future that will allot you the space to join us someday!
We truly wish you all the best and are here if you need further assistance :)
Sincerely,
Kaylie
Team Tony
ER
Edward R.
Owes people millions
Owes people millions, don’t believe the word he saids
Edit-
Please understand that his 100% guarantee for a refund is rubbish!
The company behind global motivational speaker Tony Robbins’ speaking tours in Australia owes thousands of dollars in refunds to Australians, according to several ticket holders.
Success Resources remains the booking operator for Robbins.
Maureen Baxter told news.com.au that, despite years of battling through every channel possible, she was still out of pocket the almost $5000 she paid for two “diamond” tickets for Robbins’ cancelled 2020 “Unleash the Power Within” experience at Sydney Olympic Park.
Response from Robbins Research InternationalMar 16, 2023
Hi Edward! I appreciate the updated feedback with more context regarding your review. We completely understand your frustration and would be happy to provide more insight.
Prior to the Pandemic, Tony was contracted to speak internationally for Success Resources. This partnership has always allotted Tony the ability to connect with his international clients in person. When the world shut down, events were cancelled and there was quite a bit of uncertainty.
How Success Resources handled that client experience, was absolutely not to Tony's standard and caused not only dismay towards Success Resources, but Tony as well.
Due to Success Resources and Robbins Research International being two separate companies, RRI was very limited in options to assist with escalations due to the funds living with SR.
We have since been able to connect and mend these relationships with SR and the clients effected. We are confident they are facilitating resolutions accordingly and if they have not already, are willing to.
If there is a client who has not received the resolution they are looking for, we want to encourage them to reach out to SR. If they are not able to get a prompt resolution, please let us know so we may escalate internally to ensure we get each client taken care of!
We appreciate you bringing attention to this and are here if you need anything further.
Sincerely,
Kaylie
Team Tony
MI
Michael
How RRI Refused My Order and Ignored My Requests
I recently had a terrible experience with Robbins Research International (RRI) that left me feeling extremely disappointed. After being offered a Date with Destiny Package, RRI refused to accept my order just eight days later.
I also told them that an illegal copy of the whole event is for sale on the internet that I am not willing to buy and that I would love to buy the original product. The customer service representative did not care: "As for [buying an illegal copy on ...] if that is the option/route you choose totally understand. Your decision to make." and "If you choose to save money going that route that is your choice/decision."
What's worse is that the customer service representative did not forward my mail to the lead as I requested, but instead chose to cut off communication altogether: "Michael you will not be receiving a call and I will not be replying any further."
When I was attending Unleash the Power Within (UPW) in 2022, Tony Robbins was outstanding in his delivery and message. Although there was a lot of upselling during the event, Tony's energy and insights were exceptional. That’s why I chose to attend DWD too.
It's a shame that my experience with RRI's customer service team was not reflective of the high standards that Tony sets in his events. My experience with RRI has left me with a negative impression of the company as a whole. By neglecting my requests and cutting off communication, they've shown that they're not interested in maintaining a positive relationship with their customers.
Is it Business Mastery to lose a customer this way and don’t care about illegal recordings maybe even violating attendees privacy? I certainly doubt it.
Response from Robbins Research InternationalMar 16, 2023
Hi Michael! I greatly appreciate you taking the time to leave this review. I have sent a private Trustpilot request to get a bit more information from you so I may investigate these interactions further. This is unacceptable and absolutely not our standard.
I look forward to hearing from you and being able to correct this situation.
Thank you for your time!
Kaylie
Team Tony
KR
Keshan R.
I used to be a raving fan..
I used to be a raving fan... that's changed. I bought several of the Tony Robbins events tickets prior to covid. They started hosting virtual events, but I was happy to wait for the in person events.
I just returned from a holiday and then realized that one of the events is in a few weeks. I wrote to his team explaining that I just returned to my country and do not have time to get the visa and do not have available leave to go on another trip out of the country. Yet, despite sending several emails, I recieve no feedback.
Why are they so good at taking our money. But so utterly useless at offering after sales service
And then someone will reply to this with the same response that they give to everyone who writes on this website.
Response from Robbins Research InternationalMar 17, 2023
Hi Keshan! I appreciate you taking the time to leave this review and apologize for the difficulties you have faced. Upon reviewing your account, I have asked the Client Journey Team Manager connect with you to get this resolved promptly.
If you find this is not met or you need further assistance, please let me know!!
Sincerely,
Kaylie
Team Tony
