At Robbins Research International, Inc, we're passionate about empowering individuals to create extraordinary lives by tapping into their true potential. For over four decades, RRI has been at the forefront of empowering individuals to transform their lives through innovative and immersive events, comprehensive coaching programs, and best-selling products. Our mission is to inspire and ignite the fire within, guiding people to embrace change, expand their horizons, and unlock the limitless possibilities that lie within each and every one of us. Together, we're creating a world where personal growth thrives, and the power of human potential is unleashed to create a life of true fulfillment and lasting success.
Robbins Research International (tonyrobbins.com) has 458 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
tonyrobbins.com
Website
tonyrobbins.com
Category
Employment & Career
Location
San Diego, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Scammers. The satisfaction guarantee is not true. Bought some of their courses years ago, Covid happened, they cancelled everything (and that’s ok). Problem is year by year they never offered the courses live, which is what I paid for. I kept waiting and it kept not happening until they cancelled my tickets all together!!! It took me a month of chasing them to get them back and now that I want to use their satisfaction guarantee policy they are back to ignoring me.
Even more shameful, the other person that bought the tickets with me needed and PAID for the translation and when this person tried to do the virtual event they didn’t even have that language available!!! So bought a course live with translation to get instead a virtual course without the paid translation!!!!!
Response from Robbins Research InternationalMay 28, 2023
Thank you for sharing your feedback with us. We are sorry to hear about the issues you've encountered with our courses and the dissatisfaction you've experienced.
We take your concerns seriously and would like to address them promptly. We have reached out to you privately to gather more information about your specific situation. By understanding the details, we can investigate the matter thoroughly and provide a resolution that aligns with our commitment to customer satisfaction.
Please rest assured that we value your business and are dedicated to resolving this matter to your utmost satisfaction. We appreciate your patience and cooperation as we work towards a resolution.
Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.
Sincerely,
Kaylie
Team Tony
DP
Daria P.
REQUEST FOR REFUND GOING THROUGH HOOPS/CIRCLES
I booked tickets to July event and realized a few days later I could not attend because I am moving internationally at that time! I have been emailing about receiving refund, and have no been receiving responses. I called, was told a refund would not be a problem, and then I see another charge on my card as of yesterday! Called/emailed again and they just keep telling me someone will look into my case but no one ever contacts me back for the refund.
Response from Robbins Research InternationalMay 16, 2023
We sincerely apologize for any inconvenience and frustration you have experienced regarding your refund request. We understand the importance of timely and efficient customer support, and we deeply regret any lapses in communication that may have occurred.
After carefully reviewing our records, we could not locate any accounts or transactions matching the information provided in your review. We believe that you may have purchased your tickets through Success Resources, a partner organization that collaborates with Tony Robbins on certain events. It is possible that your refund request needs to be addressed directly with them.
To ensure a swift resolution, we kindly request that you reach out to our dedicated support team at tonyrobbins.com/help and provide them with the relevant purchase information, such as order numbers or receipts. They will be able to assist you further and guide you through the appropriate refund process.
Please be assured that we take your concerns seriously, and we will make every effort to facilitate a resolution. We appreciate your patience and understanding during this process.
Warm regards,
Kaylie
Team Tony
AC
Alison Campbell L.
Beware! Takes additional unsanctioned payments out of your account!
I paid for the UPW for this past March. Tony is a great speaker, but there were A LOT of heavy sales pitches for upcoming events. I still would have been okay with that, BUT I am looking at my bank statement and have 2 ADDITIONAL charges on this month's account that are unsanctioned- this is a month AFTER the event! I went to the Tony Robbins portal and there is no way to contact them directly about this nor is there a way to see what those charges are for! I will have to call my bank tomorrow, but if TR is charging a million dollars an hour for his private 121 coaching as he says, what does he need to take extra money out of my account for?
Response from Robbins Research InternationalApr 23, 2023
Hi Alison!
We appreciate you taking the time to contact us! We do see the first time you contacted us outside of this review was 6 hours ago via phone. We have emailed you directly in response so we could attach your invoice also but are happy to post here to ensure there is full visibility and resolution for this instance.
You signed up to buy 1 ticket for UPW March 2023 on January 31, 2023 for $549 along with an add on event materials box for an additional $99. Totaling to $648 total. You opted for a payment plan, that resulted in your final payments being charged post UPW March.
Your Fedex tracking shows both boxes arrived on 03/13/2023
I have emailed you an invoice but also will provide the exact charges below:
Date Transaction Type Amount(US $)
01/31/23 Credit Card $ 282.00
01/31/23 Credit Card $ 99.00
03/02/23 Credit Card $ 183.00
04/02/23 Credit Card $ 176.86
04/04/23 Credit Card $ 6.14
This total reflects what was owed for what you attended and signed up for. If you were charged anything additional, we would be happy to dig into this further for you!!
We look forward to hearing from you and appreciate you bringing this to our attention :)
Sincerely,
Kaylie
Team Tony
KA
Kamila
SHOCKING CUSTOMER SERVICE! 3 YEARS IN- THEY OWE US THOUSANDS OF MONEY.
I have attended 2 seminars and found them useful. myself and my husband decided to buy a package of different events which we spent thousands of pounds on. Unfortunately, COVID19 happened, none of them were run for over 2 years so we requested a refund right away. We have been ignored, passed on to yet another 'advisor' who tried to fob us off some other products for the money we spent (we were not interested) - its been over 3 years and the 'BUSINESS GURU' still owes us thousands of pounds, and no sight of anybody who can resolve this for us.
WHAT AN ABSOLUTE SCAM!!!!!
Response from Robbins Research InternationalApr 23, 2023
Hi Kamilia!
We appreciate you bringing this to our attention. We have requested more information as it sounds like You purchased from Success Resources, not RRI. That being said, we would love to get more details to confirm, then make an action plan to try and get this resolved for you accordingly if so!
We look forward to hearing from you :)
Sincerely,
Kaylie
Team Tony
ZG
Zachary G from F.
Pressure sales tactics
Pressure sales tactics - mediocre coaching - they want you to believe that if you don’t commit to their program you aren’t committed to your future. Highly manipulative head play and heart strings. Complete waste of money. They want $4,000 for self help? Ridiculous - the coaches don’t even speak English well enough to communicate what you are trying to do.
Response from Robbins Research InternationalMay 16, 2023
Thank you for sharing your feedback with us. We sincerely apologize if you felt pressured or manipulated during your experience with us. We strive to provide a supportive environment that empowers individuals to make informed decisions aligned with their goals.
We deeply regret that you found the coaching experience to be mediocre. Our intention is always to deliver exceptional value and assist clients in achieving their desired outcomes. Your feedback regarding language proficiency is duly noted, and we appreciate your honesty in this matter.
We understand that investing in personal development is a significant decision, and we respect your perspective on the pricing of our programs. We continually strive to ensure that our offerings provide transformative experiences and deliver substantial results.
We value your feedback and will take it into consideration as we work to improve our services. If there is anything specific you would like to discuss or if there is an opportunity for us to address your concerns, please reach out to us directly. We are committed to ensuring the utmost satisfaction of our clients.
Thank you once again for sharing your thoughts. We appreciate your input and will use it as motivation to enhance our offerings.
Sincerely,
Kaylie
Team Tony
RO
Roger
Team Tony Robbins' Crass Unreliability
I've asked Team Tony Robbins about available replays every time after receiving their self-promoting emails reminding we eager UPW post attendees about the upcoming live training, happening at a convenient time in America, yet inconvenient for those living on the other side of the world with jobs to do. Never has one response been received. It was the same nonsense with the previous training with Karissa. I've just sent the following in their 'contact' link at the bottom of each email:
Mar. 30th:
Hello, I've received YET ANOTHER mail: "Tony's surprise training is happening in just 24 hours, Roger...", and you're failing to reply about replays YET AGAIN.
This needs to be made public on Trustpilot. Your lack of commitment is inexcusable!"
Just what is WRONG with these Team Tony Robbins' staff? They make promises about replying within 48 hours yet show no intention of keeping them, nor making any replies whatsoever. Shame on these tacky, unprofessional people. Why do they keep pestering us with their persistent unreliability?
Update, April 1st: I'm still waiting for a response from Kaylie to kindly explain Team Tony Robbins' behaviour.
Update on Apr. 8th: Thank you for your kind reply, Kaylie, & apologies for the irascible tone of the above, but circumstances triggered it.
Question 4 needs clarifying: I mean, regarding the Life Force free book offer. It’s only been available as a physical copy that I can see. It could be made available in e-format to save costs in several areas.
One more item that I forgot to mention is regarding the statement: "I would like to recommend you save us in your contacts as our systems show I, Kaylie, have responded to each of your emails and you are currently emailing with a member of my team, Neil, who responded within a 8 hour window of you submitting your case"
I'd like to state absolutely clearly that, apart from one previous email sent some weeks ago, no other questions submitted via your 'Contact Us' link at the bottom of the circulars were ever replied to. Furthermore, I check my junk mail box daily as a matter of course, so it's totally impossible for me to have missed any replies from Team Tony Robbins.
Please be aware beyond doubt about this fact. Team Tony Robbins has been very unresponsive in previous dealings. It's an objective fact, and not an opinion.
Best Regards,
Roger
Response from Robbins Research InternationalApr 6, 2023
Hi Roger!
Updated Reply: I am leaving the original below but wanted to respond here! No need to apologize for any sort of tone. You are absolutely entitled to your feelings and I would have the same feelings you have had in this experience!
For question 4: We have offered it digitally and physically on occasion. I greatly appreciate you concern though so thank you for bringing it up!!
I appreciate you checking your junk mail and letting me know those responses were not received. I have submitted a ticket with IT to investigate further as I want to ensure this does not happen moving forward. Thank you for providing me awareness of this!!
Let me know if you need anything further :)
Sincerely,
Kaylie
----------------------
Original Response:
I am sorry to hear you that you have yet to receive any responses from myself or my team. The emails you are receiving are not an effort of ignoring your original emails, they come from a different system for operational communications. I would like to recommend you save us in your contacts as our systems show I, Kaylie, have responded to each of your emails and you are currently emailing with a member of my team, Neil, who responded within a 8 hour window of you submitting your case. My emails to you were delayed outside of a 48 hour window due to increased volume from UPW, to which I did and still apologize for as that is not our standard!
To ensure you have the answers you are looking for, I will post my original response to you here while also resending our emails:
1. Will my notes and suggestions receive a response or just be filed away?
- We have received your feedback in regards to your event experience. I have sent it to our Events team to ensure we take these concerns into consideration when planning future events. While no one will be contacting you further for more explanation, we are grateful you submitted it so we can elevate our client experience for everyone!
2. Are the previous live post-UPW trainings by Karissa and Tony available as replays?
-If you are unable to view post event trainings in real time, they standardly are available for recorded viewings for 7 days after. Your event bonuses are also available in your event portal at https://portal.tonyrobbins.com/login.
3. Is the incantation formula: 1. shake your body out, 2. stand tall with the sternum up, 3. make a move, 4. make some noise, 5. incantate the intention, 6. make the sound of victory? Yes, or no? Please confirm.
- We love to hear the incantations touched you and are excited you want to incorporate them into your every day life! Here is a video of Tony going over his incantations: https://youtu.be/u6V75B_K2kM
4. Why not send Life Force in ebook format? It'll save on huge postage costs, and avoid wasting paper and trees, and will avoid leaving a massive avoidable carbon footprint.
- We have digital and physical formats we utilize when providing Life Force to our clients. Clients are welcome to choose what format works best for them.
If we may be of further assistance, please let me know!!
Sincerely,
Kaylie
Team Tony
PP
padder P.
Initial call to one of his coaches
Initial call to one of his coaches, guy was so rude and angry, felt like he was taking out his own issues on me..Telling me not ready, dont know me from Adam
Beware they only want your money,don't give a s##t about you was his words.
This business should be regulated so many false guru's.Everything you need is deep down inside you...GOGGLE is free..
Peace ✌
Response from Robbins Research InternationalApr 6, 2023
Hi Padder!
We are sorry to hear about your experience with one of our coaches. I have requested more information so we can locate your account to identify who you spoke with so we may rectify this accordingly.
Once we hear back we will reach out and have have our Director of Coaching connect with you to ensure something like this does not happen again for you or anyone else.
We appreciate you taking the time to post this and look forward to hearing from you!!
Sincerely,
Kaylie
Team Tony
PH
Phyllis
I paid for an a la carte item after…
I paid for an a la carte item after UPW. I received my registration and confirmation. It's for an event that took place LAST YEAR. I've been calling and texting like a mad woman to request a resolution. Now, I just want a refund and nobody will reach out to me. I'm not wealthy and will have to make the choice between eating at a pantry or paying for this event. Since they messed up the registration and won't contact me about it, I've lost all confidence and I'm choosing to get a refund so I can feed myself over the next 5 months. I guess I'll have to do like a few others and block them at the bank since they won't call me or text me back! Weird things is, they wouldn't leave me alone before I gave them my food money! #sad
UPDATE:
I finally got contacted by TRI. After a very confrontational call from a rep who claimed she needed to verify I requested a refund in a timely manner, my money magically reappeared in my account. I didn't get an email or call or any indication that I was getting the refund. I just happened to check my balance for something else and saw the money had been returned. This is the epitome of poor customer service! Nobody deserves to be treated so rudely because they ask for a refund. I was treated disrespectfully by an organization that claims to model dignity, self-respect, and human value above all else. I certainly didn't feel valued or cared for. I'm glad I got my money and I think UPW was a good conference but I will not invest any more of my money or time into this Corporation. I was not treated as if my well being mattered to TRI. I have to prioritize MY well being just as much as any millionaire. I may not EVER have Tony Robbins' money or fame but I still deserve the same kind of respect -- I'm a human being worthy of at least that much!
Response from Robbins Research InternationalApr 6, 2023
Hi Phyllis!
Edited Response: I am leaving the original response below but wanted to respond. I am happy to hear your funds were returned but am dissatisfied to hear how your call went with your representative. This is not our standard and I want you to know I have escalated your review to that individuals manager accordingly. If you need anything further, please do not hesitate to contact us at tonyrobbins.com/help and feel free to ask for Kaylie.
I appreciate your patience and for taking the time to bring this to my attention. I truly wish you all the best :)
Sincerely,
Kaylie
Team Tony
-------------------------
We are sorry to hear about your experience and would love more information regarding the matter. We have sent a private request for contact information so we may locate your account and dig into this further.
We look forward to connecting with you and getting you a resolution promptly!
Sincerely,
Kaylie
Team Tony
