Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalJul 31, 2023

Christina, I apologize sincerely for the inconvenience and frustration you have experienced with our promotional emails. It is deeply regrettable that you were placed on our mailing list without your consent, and despite your efforts to unsubscribe, the issue persisted. Please know that we take matters like this very seriously, and I understand how important it is to respect our customers' preferences and privacy. I apologize for the oversight in resolving this matter promptly after your initial contact with us. Rest assured that I have personally looked into the situation, and I want to assure you that immediate steps have been taken to ensure your email address is permanently removed from our mailing list. If for any reason you do receive anything further from us, please contact us at tonyrobbins.com/help and ask for Kaylie Boyce directly. Once again, I apologize for any inconvenience caused, and I want to thank you for bringing this matter to our attention. Your feedback helps us improve our services, and we are committed to delivering a better experience moving forward. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future. Sincerely, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 8, 2023

Hi Eva! My name is Kaylie Boyce and I am the Client Services & Operations Manager for Team Tony. I have requested more information from you several times in an attempt to get this resolved for you as I am unable to locate your purchase strictly based off of a first name. If you could please contact me at tonyrobbins.com/help and ask for me regarding your experience I will be happy to look into this further and assist you. I appreciate your time and look forward to connecting! Sincerely, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalJul 20, 2023

Updated Reply: Thank you for providing further information!! I do see your account and the ticket for UPW August. Please login to your members portal to find the link to the facebook group: https://portal.tonyrobbins.com/events/my-events/upcoming If you have already sent a request to join and did not get in. Please revoke your request and resubmit it. Make sure you are entering the information associated with your ticket so our team can verify you. If you need anything further, please let me know!! Sincerely, Kaylie Boyce Client Services & Operations Manager Hi there! We have requested more information on this second review you have left to locate your account as we did not receive a response from you on the first one. We are unable to locate your account under your Trustpilot account, therefore we are unable to send you the information you need to access the facebook group. We look forward to hearing from you! Sincerely, Kaylie Client Services and Operations Manager

Response from Robbins Research InternationalJun 23, 2023

Hi Ole, Thank you for taking the time to respond to our private inquiry so we could further research your purchase. We were unable to locate you in our system, and from the information you provided, it appears you purchased from Success Resources, not Robbins Research International. Due to this, you will need to contact them directly for your resolution. Their contact information is as follows: SUCCESS RESOURCES CONTACT US - Australia Phone: +61 (02) 8098 8100 Toll Free: 1800 244 388 Email: [email protected] SUCCESS RESOURCES CONTACT US - United Kingdom Direct: +44 203 141 7790 Email: [email protected] If we are mistaken, or you need further assistance, please contact us directly at tonyrobbins.com/help and we will be happy to help! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalJun 21, 2023

Frank, Thank you for taking the time to bring this to our attention. Our deepest apologies for this experience, it is not our standard. We do show your refund was processed and Sherry has reached out on 2 occasions, but we have asked her to follow up a third time. We have also escalated this issue to our Sales Director to request they contact you directly to ensure we determine where the disconnect was and to make sure you received your refund. If you have any further issues, please let us know! Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalJun 21, 2023

Hi Karolina, We sincerely apologize for the experience you had during the Life Mastery event and the subsequent issues with your booking. We understand the frustration and disappointment you must have felt, and are grateful you have brought this to our attention. We apologize for any confusion that may have arisen and take full responsibility for the misunderstanding and the inconvenience it caused you. To address your concerns and rectify the situation, we have escalated your case to our sales director. They will personally reach out to you to discuss the matter further and find a satisfactory resolution. Your feedback is of utmost importance to us, and we are committed to ensuring that your concerns are properly addressed. Should you have any further questions or concerns, please do not hesitate to reach out to us. Sincerely, Kaylie Team Tony

Response from Robbins Research InternationalJun 9, 2023

Dear Luis, Thank you for taking the time to share your feedback regarding your experience with the DISC assessment. We sincerely apologize for any confusion caused, and we would like to provide you with some additional information that may help address your concerns. Firstly, we would like to clarify that the DISC assessment is not owned by Tony Robbins. While we do host it on our website and partner with them in that regard, it is a test developed and owned by Assessments 24/7, an independent assessment provider. Tony Robbins may use this assessment as part of his coaching programs, but he is not the owner of the test itself. We understand that receiving a free report with an option for Coaching Strategists may have seemed like a sales tactic, and we apologize if it came across that way. The intention behind offering the coaching option is to provide individuals with additional guidance and support based on their assessment results if they found the results helpful or intriguing. However, we acknowledge that it might not be the right fit for everyone. We genuinely value your professional accomplishments and the expertise you have gained over the course of your career. Building relationships and establishing trust with customers is indeed a crucial aspect of success, and we commend you for your achievements in this regard. We regret that the assessment results, presented in the form of bars and colors, did not resonate with you and left you feeling disappointed. The DISC assessment is designed to provide insights into your behavioral tendencies and preferences, based on a widely recognized model. However, we understand that it may not capture the full complexity and nuances of an individual's personality. We encourage you to communicate your concerns with your employer regarding the assessment process. They may be able to provide further guidance or address any questions you may have about its relevance to your role or the organization's goals. Once again, we apologize for any frustration or dissatisfaction caused. We appreciate your feedback as it helps us improve our services and better meet the needs of our clients. If there's anything else we can do to assist you or if you have any further questions, please don't hesitate to reach out to us. Sincerely, Kaylie Team Tony