Robbins Research InternationalReviews of tonyrobbins.com

Response from Robbins Research InternationalMar 31, 2024

Leanne, Thank you for your submission and for your response to us requesting more information so we could look into your situation further. We do see the two emails that we were sent in to us and that our team responded to the second one after escalating to our Sales Team. It does not appear there was further correspondence after that from the team, and for that, I apologize! I have escalated this matter further with our Sales department to better understand what happened here to ensure this does not happen again. In the meantime, I have requested a member of my team, Neil, please reach out to you regarding the VIP package you were originally inquiring about to ensure we receive all feedback regarding this matter and to make sure all your inquiries are resolved. We appreciate the opportunity to correct this issue and are grateful you brought this to our attention. Please let us know if you need anything further! In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalApr 1, 2024

Hi there! We are sorry to hear you had frustration and a delay when purchasing Unleash the Power Within. The email provided when we requested more information on Trustpilot does not match any purchases in our system but we were able to find an account that matches the name you provided. It does appear we received our first correspondence from you on 02/01/2024 and Mitzi from our team sent an email confirming your refund was submitted 02/06/2024. We deeply apologize for the delayed response you received! Due to a technical issue during the Summit, we received a larger than normal volume that resulted in a longer response time. We do see you have since received your refund and have worked with Mitzi regarding it. We appreciate you bringing this experience to our attention and are here if you need anything further! In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalApr 1, 2024

Hi there! Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you've encountered in trying to reach our customer service team regarding your refund request. We understand your frustration and want to assure you that providing exceptional customer service is paramount to us. We have attempted to retrieve your information through Trustpilot multiple times, but unfortunately, we have not received any correspondence. Rest assured, once we receive your details, we will investigate your experience thoroughly and address your concerns promptly. Thank you for bringing this to our attention, we look forward to resolving this issue for you. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalApr 1, 2024

Hi Emily! We sincerely apologize for the frustration and inconvenience you experienced regarding accessing the replays of Tony Robbins' Summit in January 2024. We understand how valuable your time is, especially with a busy work schedule, and it is disheartening to hear that you encountered difficulties accessing the replays despite our assurances. We are deeply sorry that the replay options did not function as intended for you, resulting in buffering issues that prevented you from viewing the content smoothly. We acknowledge that this was a disappointing experience, and we take full responsibility for the technical difficulties you encountered. We want to clarify that replays were indeed offered on both Facebook and YouTube platforms to ensure accessibility for all attendees who may have missed parts of the live event. However, it is evident that our efforts fell short in delivering the seamless experience we aimed for, and for that, we apologize. We are committed to improving our services and ensuring that such issues do not recur in the future. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Please let us know if you need anything further! In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalJan 7, 2024

Matt, I hope this message finds you well. Firstly, I want to express my sincere apologies for any inconvenience or frustration you may have experienced regarding your subscription with The Tony Robbins Inner Circle. We deeply regret any challenges you have encountered, and we are committed to addressing your concerns promptly. I would like to inform you that your subscription can be canceled either through your Members Portal or by reaching out to our dedicated support team at tonyrobbins.com/help. Our team is ready to assist you in the cancellation process and address any issues you may be facing. Additionally, we have taken note of your feedback on Trustpilot and, in order to further investigate and assist you directly, we have requested your email privately via the Trustpilot platform. We understand the importance of resolving this matter promptly and appreciate your patience and understanding as we work to address your concerns. If you have any additional details or specific issues you would like us to address, please feel free to include them in your response to this message. In Gratitude, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalAug 27, 2023

Marina, We sincerely apologize for the confusion and frustration you've experienced in relation to the recent event and your purchase. We understand how important clear communication and exceptional customer service are, and we're sorry for any inconvenience you've encountered. It appears that there might be a misunderstanding regarding the organization you purchased your event tickets from. We'd like to clarify that you purchased tickets from Success Resources, a separate company, and not from Robbins Research International. While both organizations offer personal development events, they operate independently, each with their own policies and procedures. Their contact information is as follows: SUCCESS RESOURCES CONTACT US - Australia Phone: +61 (02) 8098 8100 Toll Free: 1800 244 388 Email: [email protected] [email protected] SUCCESS RESOURCES CONTACT US - United Kingdom Direct: +44 203 141 7790 Email: [email protected] [email protected] We have also escalated this on our end with our point of contact at SR. Please let us know if we may be of further assistance! Sincerely, Kaylie Boyce Client Services & Operations Manager

Response from Robbins Research InternationalJul 31, 2023

Thank you for taking the time to share your perspective, although we are disappointed to hear that you had a negative experience with Tony's latest book. We understand that opinions about public figures can vary, and we respect your right to express your viewpoint. It's essential to acknowledge that Tony Robbins has indeed garnered a diverse range of opinions over the years. While some individuals have found his teachings impactful and transformative, others may have different views based on their own experiences and beliefs. As a company, we strive to provide a platform for authors and speakers with various perspectives, understanding that different approaches resonate with different audiences. Our intention is to offer a wide array of content that allows individuals to make their own informed choices. We genuinely regret that the book did not meet your expectations, and we take your feedback seriously. Your comments will be shared with our team to ensure that we continually evaluate and improve the selection of content we offer. We appreciate you responding promptly with your email address when we requested more information via Trustpilot. I was unable to locate a purchase with the email provided, but if you did purchase from us, please contact us at tonyrobbins.com/help and I will be happy to refund it back to your original method of payment. Just ask for Kaylie! We value your input and hope to have the opportunity to provide a better experience in the future. Sincerely, Kaylie Boyce Client Services & Operations Manager.