Tommie CopperReviews of tommiecopper.com

I called sent back two order in one box in January. I called feb 5 and they confirmed they received both orders. I called feb 13, they said that it was in the warehouse and because of multiple items it takes longer. On March 4th, I called and they said they couldn't find either order, so they credited me for one invoice even though they couldn't find either, the other order didn't have one because the customer service said that I could put two orders in one to save the $12,50 in shipping. So now they credit me for the first order and not the second, I am out $116. They told me to go through my credit card company. Do not Order from this company, they are crooks. Unbelievable and they have no supervisor to talk to and hang up on me. I am soo unhappy I am writing a review in hopes others see it and dont order.

I returned the shirt and wanted to exchange for a larger size. They would not respond to my emails, phone calls. In fact, no one answers the phone. I ended up filing a complaint with the NY State Attorney General and finally they were able to force Tommie Copper to refund my money but they didn't refund the enitre amount. They said it was minus the shipping charges, which is bogus. I wouldn't order anything from this company. Their customer service is horrible and I've heard they were involved in a couple of lawsuits. This is a company in decline, Don't trust them.

I tried to change my order immediately following a mix-up, and it was impossible. I would have ordered two to make their minimum for free shipping. Now, I am stuck paying USD 99.00 to ship one tank top to Canada. This is no way to treat customers.

The “size” of article I bought according to their chart was way too small. Sent for a return, but they deducted the postage of USPS from the returnable credit amount. I use to work for a bank, in business checking accounts. DOWNTOWN US National Bank, Portland, Or. So I know how the interest companies earn on amounts in their accounts are earned. I returned my item on the day I received it. Today is the Thirteenth day.. still no credit to my account. Poor rating, and will never try to buy from them again.

Ordered an items 3.5 weeks ago and have not received the item I ordered and paid for. Tried to contact DHL, TC's shipping partner, as I had received a "Delivery" notice. Not too sure where the package was delivered but it wasn't to my address. I did not receive any response from DHL so I am now trying to contact Tommie Copper. Been on hold for over 45 mins. & listening to the piano music loop is giving me a migraine. DO YOU EVER ANSWER THE PHONE? I prefer to order directly from a company for thier products vs Amazon but in this case I think that would have been the better option.

I had to return the bra because of the zipper in the front was not for me. I had to pay to return the bra, $12.50 plus the package = $20. I sent it ups and they received it two days later. waiting for my refund. 15 days so far and no refund. I just called them and had to wait 30 minutes for an answer. she told me they just got the return yesterday. I sent it 15 days ago. sorry to say but this company is a scam. stay away or be sorry.

The bra did not fit! They charged $7.99 to ship it and now want $12.50 to ship back the bra! So now it will cost me $20.49 for a bra that did not work!!!!! You better read their fine print. Also cannot talk to anybody and they will not answer emails!!!!!

Trying to return an item 12/26/23 Website will not recognize my email. Filled out the online return form, it will not send. Called the phone number it says they're closed for the holiday. Sent my own email to customer service, got reply the system is down for maintenance? Convenient right after Christmas so no returns can be processed and no contact.