Andrew M.
Fraudulent Company.
First I heard from them was when they deducted £11.99 from my account. It says I need to manage my subscription by logging in to my account ( I never had an account and checked my emails and never was sent anything). I have reached out for refund and being ignored. 100% certain I never signed up to anything, how they got my card I dont know. I know you will reply that I signed up for a free trial and had to cancel (I didnt) but how would you cancel your subscription when it says I never had an account. EDIT My timeline is completly correct. I never recieved any email on sign up, double checked. How can I cancel a 7 day account when I dont have an account. I only got a respsonse when I reached out via social media and told you I was informing the police that my credit card details had been falsely obtained. You told me I had signed up via Google Pay, but my Google account has no record of them processing any payment for you. 15 days for a refund is another stalling issue
Response from Toggle VPNJun 9, 2026
Hello! Thank you for sharing your feedback. We would like to clarify the situation, as our records show a completely different timeline. According to our system, a registration confirmation and account creation email were successfully sent to your address upon signup. Furthermore, our support team actively assisted you in our live chat, where we provided a full explanation regarding your subscription details. Following that conversation, we processed a full refund of £11.99 as requested. The refund is currently being handled by the banking system, and the speed of transaction depends entirely on your bank. Since your issue has been completely resolved and a refund issued, we kindly ask you to check your bank account or contact your bank for updates.