TluseReviews of tluse.com

Buyer Beware - dishonest company. If I could give zero stars I would. I purchased 3 dresses from this company for a total of $125. None fit so I wrote them asking how to return. They write back asking if I want another size. I say no, I want to return them. They write asking if I'd like a $20 dollar refund (after I spent $125). I write back saying no, I want to return the dresses for a full refund. They write back asking if I'd like a $40 refund and reminding me that "If I still want to return, you have to know that you need to pay for the return postage." Their website says they're based in South Carolina, the package came from California. Why should return postage be an issue? From what I've read on this site I probably won't get my money back so hope this review saves others the trouble. I did file a complaint with the FTC.

The site advertises as a US based company. In my opinion this isn't true. In the first place, the order took forever to arrive. Second, the size is too small, much like clothing made in China and sold through Facebook ads. In the third place, the colors and materials are very different than what is pictured on their website. And finally, when you want to return the merchandise, the offer you a 10% reimbursement and to keep the clothes. In my case, they continued to email me offering more and more money to keep the clothes. I spent $132.00 and the most they offered was $58.00. What kind of client service is this? It's definitely not a real shop in the US or the Western world.

Read reviews, followed measurements, ordered 3 dresses all in Medium. One fit well, the other 2 are too tight across the chest and around the arms. Frustrating that returns are stated to only be accepted for damaged goods, not ill-fitting goods.

Sizing is super small, trying to return 3 items and no one will respond. No number to call…do not trust this website.

The customer service is non existant and there is no way to make a return reguardless of what their site says. Don't take my word for it check before you buy, when you buy with this company you own it for life. It's disapointing because I am happy with the cothes, I ordered for a Christmas gift and ordered the wrong size, no return/excahange help to be found. I don't want to risk losing anything more so I'm done ordering from them.

I'm reluctant to give even 1 star, but it's my only option. Absolutely horrible! I originally chose this label because it stated it was a U.S. company. The clothing I received was of extremely poor quality, awful fabric, and was nothing like I was expecting. I will NEVER order clothing from this, or similar companies again. I HIGHLY advise against ordering from this company. I attempted to return the items, however, they make it very difficult and inconvenient to do so. Total fraud.

I cannot believe how poor this company, Tluse, is with their customer service. The 2 items I ordered and then received did not meet the quality of the items I saw on line when I placed my order I paid $86.00 for these 2 items and emailed them to let them know I wanted to return them. Their return policy was to contact them within 30 days from time of receipt. I met that requirement. The response I received was would I accept $25.00 and keep the items! I responded back that this was not acceptable because I did not want these items. I wanted to return for a full refund. I’ve have not received a response to my email. I have sent 3 more emails to them and have had absolutely no response I find it hard to believe this company is located in South Carolina. I am so frustrated with no response to my follow up emails. I will never purchase from them again I don’t know what else I could do to receive a response. The only source provided by Tluse to contact them is an email address. Thanks for listening

Horrible company. False advertising. Lousy communication. First, I only made the purchase because it claimed to be coming their warehouse in either South Carolina. If it was clear that it was coming from China, I would not have bothered. It has been over 30 days and the "tracking number" that is suppose to be USPS is still "label created, waiting to be received". Company just keeps saying to "wait" a few more days, wait a few more days. They even once claimed that " we tracked it, we know where it is" but couldn't provide said actual tracking information, so obviously that was a lie. Had to file a credit card chargeback, as they claim they will only refund $14. My order was $137. I could saw "Be careful who you order from" but when they blatantly lie about where the product is coming from, you can't really prevent that. Just another fly-by-night Asian scam company.