Titan's KitchenReviews of titanskitchen.com

Response from Titan's KitchenJun 10, 2026

Hi Crawford, We’re sorry to hear that your experience didn’t meet your expectations. Our cookware is designed to provide long-lasting, uncoated performance, but we understand that switching from traditional non-stick cookware can sometimes require adjustments to cooking technique and heat settings. Usually the biggest difference is proper pre heating, and cooking on low to medium heat. If you experienced any issues with the handle assembly or believe there was a manufacturing defect, please contact our support team at [email protected] with your order number and photos of the concerns you’ve described. We’ll be happy to investigate and work toward a resolution. We appreciate all customer feedback, as it helps us continue improving both our products and customer experience. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenJun 8, 2026

Hi David, We’re sorry to hear that your experience hasn’t met your expectations. Pure titanium cookware performs differently from traditional non-stick cookware, and induction hobs in particular can require lower heat settings than many people are used to due to how efficiently the pans distribute heat. The biggest difference maker is usually preheating the pan a bit longer, and using lower heat, then it starts working like magic. We’d genuinely like the opportunity to help you get better results. If you could reach out to our support team at [email protected] with details about your induction hob and the steps you’ve been following, we’d be happy to provide personalized guidance and review your situation with you. Our goal is always to ensure our customers have a positive experience with their cookware, and we’d welcome the chance to assist further. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenMay 30, 2026

Hi E.C., We’re sorry to hear about the frustration and would genuinely like to help resolve this for you. In most cases like this, the order is still in transit or there may have been an issue with the delivery carrier. Please reach out to us at [email protected] with your order number so our team can look into the shipment status for you right away. Regarding the phone number, our support line may not accept voicemails outside customer service hours, which is why the recording directs customers to contact us by email. We respond to all support emails within 24 hours, so please also check your spam or junk folder if you haven’t seen a reply yet. We would appreciate the opportunity to make this right for you. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenMay 1, 2026

Hi, We’re sorry to hear this has been your experience. What you’ve described is certainly not the standard we aim to provide, and we take concerns like this seriously. We do respond to all customer emails within 24–48 hours. If you haven’t seen a reply, please check your spam or junk folder in case our message landed there. You can also contact us directly at [email protected] with your order details, and our team will be happy to review your case properly and assist further. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenApr 30, 2026

Hi Angela, We’re very sorry to hear about this experience, and we completely understand why this was upsetting. Safety is something we take extremely seriously, and we’re relieved no one was injured. We also want to apologize for the way the replacement was handled. In this case, a new handle should have been sent along with the replacement lid, and we’re sorry for the frustration this caused. Our team will be happy to send you a new handle as well so this is resolved properly. Please reach out to us directly by email and we’ll make sure this is taken care of for you as quickly as possible. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenApr 19, 2026

Hi Aleksandre, We’re sorry to hear this has been your experience. Our pan is genuine titanium cookware, but sticking can occur if it isn’t used in the right way, so we’d really like to help you get the results it’s designed for. If you haven’t already, please check the cookware guide we supplied, as it includes the key tips for getting the best performance from the pan. If you reach out to us by email, we’d also be happy to help personally and find the best solution for you. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenApr 15, 2026

Hi Gary, We’re sorry to hear you feel this way. We do offer full refunds on returned items, but return shipping costs are the responsibility of the customer and are set by the carrier which we cannot control. If you reach out to us by email, we’d be happy to review your case and see if there’s anything we can do to help. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenApr 9, 2026

Hi Anthony, thank you for your feedback. We’re sorry to hear this was your experience—that’s definitely not the standard we aim to deliver. Our products are specifically designed with a focus on durability, safety, and long-term performance, and we take concerns like this seriously. We’d really appreciate the opportunity to look into this further and make things right. Please reach out to us directly by mail so we can assist you and find a solution. Warm regards, Titan’s Kitchen Team