Titan's KitchenReviews of titanskitchen.com

Response from Titan's KitchenSep 1, 2026

Hi Greg, We’re sorry to see that you remain dissatisfied, but we would like to clarify several points raised in your review for those who may see it. Titan’s Kitchen is a legitimately registered business in New Mexico. The suggestion that we simply “act like” our company is registered there is therefore incorrect. Regarding returns, customers are able to return eligible products for a full refund in accordance with our published return policy. Return shipping is the customer’s responsibility, and our support team provides the appropriate return instructions and address. We do not refuse returned parcels to prevent customers from receiving refunds. Regarding sticking, our pans do not rely on a traditional synthetic non-stick coating, but following the simple instructions you will have non-stick performance (as many reviews point out). Proper preheating and following the cooking instructions provided generally makes a significant difference, and our team is always happy to provide additional guidance. Greg, we understand that you remain unhappy with your experience. If there is still an outstanding issue we can assist with, please reach out to [email protected] and our team will be happy to help. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenAug 19, 2026

Hi Patrick, We’re sorry to hear your first experience with the wok was disappointing. Did you have a chance to follow the instructions in the manual before using it? With titanium cookware, proper preheating usually makes all the difference in preventing food from sticking. If you’d like, please reach out to us at [email protected] and our team will be happy to provide some additional cooking instructions and help you get the best results from your wok. Best regards, Titan’s Kitchen Team

Response from Titan's KitchenAug 18, 2026

Hi Heidi, We’re sorry to see another review from you and that you remain unhappy with your experience. We do want to clarify a few points for anyone reading. Our customer support team has been in communication with you regarding your concerns, and we have not refused to assist you. As you have confirmed, the cookware itself arrived in perfect condition; your concern relates to the condition of the product packaging following transit. The partial refund offered by our team was simply an optional solution that would allow you to keep the undamaged cookware while receiving compensation for the damaged packaging. It was not intended to replace or remove your option to return the order. To be completely clear, **if you would still prefer to return the cookware, you are welcome to do so for a full refund in accordance with our return policy.** Our customer service team can provide you with the necessary return details. We understand that the condition of the packaging was especially disappointing as the cookware was intended as a gift, and we’re sorry that this affected the experience you had hoped for. Our support is handled primarily by email so that each case and its details can be properly documented, and we aim to respond within 24 hours. We remain available to help you resolve this, whether you choose to keep the cookware or proceed with the return. Please continue the existing email conversation with our customer service team, and if you ever need any further help, please don’t hesitate to reach out. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenAug 5, 2026

Hi Denise, we're sorry to hear about your experience. Our support team responds to emails within 24 hours, so this doesn't sound right. Could you please double-check that your messages were sent to [email protected]? If they were, please send us your order number again and mention this Trustpilot review so we can look into it as a priority. We appreciate your feedback and hope we can resolve this for you as quickly as possible. Warm regards, Titan's Kitchen Team

Response from Titan's KitchenJul 8, 2026

Hi Lijo, We’re sorry to hear that your experience didn’t meet your expectations. We’d like to clarify that our support team offered two options in line with our policy: you were welcome to return the cookware for a full refund, or, if you preferred to avoid the inconvenience of an international return, we also offered the option of keeping the product with a substantial partial refund. The partial refund was provided as an alternative for your convenience, not as a replacement for your right to return the product. Our goal is always to provide customers with the solution that best suits their preferences while honoring our return policy. We’re sorry that the outcome still left you disappointed. If you would still like to discuss your case or the replacement items, please contact us at [email protected] and we’ll be happy to assist. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenJul 2, 2026

Hi, We’re sorry to hear about your experience. If you only received one bolt for the handle, we’d be happy to send the missing hardware free of charge so you can begin using your pan. Regarding the lid, some of our cookware is available both with and without a lid, depending on the option selected at checkout. If your order included a lid and it was missing, we’ll gladly send one to you as soon as possible. Please email us at [email protected] with your order number so we can resolve this for you right away. Our support team answers incoming emails within 24 hours. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenJul 1, 2026

Hi Guy, We’re sorry to hear you’re disappointed. After reviewing your order, we can confirm that the 24 cm pan was the size selected at checkout, which is the item that was shipped. If there was any confusion during the ordering process, we certainly understand how frustrating that can be. Our support team reviewed your request in accordance with our return policy, and we are still happy to process a full refund if you return the pan. Please feel free to reach out to us at [email protected] if there’s anything further we can help with. Warm regards, Titan’s Kitchen Team

Response from Titan's KitchenJun 17, 2026

Hi Michael, We’re sorry to hear that you were disappointed with your experience. We always encourage customers to contact our support team if they have questions about assembly, cooking performance, or any concerns with their cookware, as we’re often able to help resolve issues quickly. If there was a problem with the handle fitment, we’d have been happy to investigate this for you. Regarding returns, our team aims to follow our published policies consistently while also assisting customers wherever possible. We appreciate your feedback and will review your comments internally. If you’d still like us to review your case, please contact us at [email protected] with your order details and we’ll be happy to take another look. Warm regards, Titan’s Kitchen Team