TipxyReviews of tipxy.com

Response from TipxyAug 6, 2023

Thank you for taking the time to leave your feedback. We sincerely apologize for the issues that we had with your order. A full refund was issued on April 10th. We have also taken steps to make sure we do better in the the future. We have replaced the supplier that was responsible for fulfilling your order and have take internal steps on improving our customer service. If there is anything else we can do for you, please feel free to be in touch. Customer Service Team Tipxy

Response from TipxyAug 6, 2023

Hi Michael, Thank you for taking the time to leave us your feedback. We have been learning from our mistakes. We have recently made internal changes to our order fulfillment and customer service. We are trying to resolve any outstanding issues that may have fallen through the cracks. Order: TIP10628XY - Partial Refunds Jan 27. & April 7 Order: TIP10428XY - Delivered January 16th. If there is anything else outstanding or anything we can do for you, please contact us [email protected] Tipxy Customer Service Team

Response from TipxyAug 10, 2023

Hi Lori, Thank you for leaving your feedback. We are sorry that your experience did not meet your expectations. With the limited information provided, we are not able to identify your order to investigate further. We reached out through Trustpilot and did not receive a response. We have been making a number of changes to improve our customer service, along with ending the relationship with one of our suppliers. We believe these steps will prevent a similar situation for reoccurring. If there is still an outstanding issue with your order or if there is anything else we can do for you, please contact us at [email protected] Tipxy Customer Service Team

Response from TipxyAug 6, 2023

Hi Cathy, Thank you for taking the time to leave us your feedback. We are sorry that there were issues both in communication and fulfillment of your last order. The product we were unable to fulfill was refunded on December 20th. We have taken steps to improve in these areas including internal changes and ending the our relationship with the supplier that fulfilled your order. If there is anything we can do for you, please let us know. Tipxy Customer Service Team

Response from TipxyAug 10, 2023

Thank you for leaving your feedback. We are sorry that your experience did not meet your expectations. With the limited information provided, we are not able to identify your order to investigate further. We reached out through Trustpilot and did not receive a response. We have made a number of internal changes along with ending our relationship with one of our suppliers. If there is anything else we can do for you, please contact us at [email protected] or [email protected] Tipxy Customer Service Team

Response from TipxyAug 6, 2023

Hi Irina, Thank you for taking the time to leave your feedback. We are sorry that your order processing did not go through as smoothly as it should have. We have recently made changes to our customer service, along with ending our relationship with the supplier that fulfilled your order. We hope these steps will prevent other customers from having similar a similar experience. According to our records your order was fulfilled on December 14th. If there is anything outstanding with this order or anything else we can do for you, please contact us at either [email protected] or [email protected] Tipxy Customer Service Team

Response from TipxyAug 6, 2023

Hi Catherine, Thank you for taking the time to leave us your feedback. We are sorry that there were issues with your two purchases. Your second order was refunded on November 29th. We have taken internal steps to improve our customer service and order fulfillment. If there is anything else we can do for you, please feel free to be in touch with us. Tipxy Customer Service Team