TipxyReviews of tipxy.com

Delivery date when first purchased changed from 12/23 to 12/28 and I received no notification.

I placed order on December 15. I have not received my order until today, December 25. It destroyed my holiday. I emailed customer service a couple of times. There’s no help at all.

I have been waiting on my shipment , it was to come before Xmas, I have not yet received it.. now I get Info it won’t be delivered until the 28th of December.

I ordered 6 items and received four. Two items were missing. I ordered 50ml of one item and they sent me 750ml of it. If I wanted a bigger jar of this item I WOULD HAVE ORDERED IT! I sent screen shots of what was sent and even the original invoice of what I ordered. All they want to do is argue that I got what I ordered and that is a LIE! I have all the details and conversations going back and forth with them.

Seems that they're good at blaming others for their lack of customer service but they can't accept their own shortcomings. It took over 2 weeks, repeated contact with them, and hunting down the carrier on my own to get things moving. I was told numerous times by Tipxy that "tickets" had been created and that someone from there would investigate and get back to me. Never happened . . . until after the bottle was finally delivered. Took me one 30-minute phone call to get at least SOME information which tells me no one from Tipxy even tried to contact the carrier. As far as the carrier is concerned, I received two notices that the bottle was going to be delivered on specified dates; neither of those things happened. When I finally got a number to call GLS, I was told that the item had not yet reached Dallas, yet I had received notice from GLS 2days prior to that saying the package was in Dallas being sorted. When I told the GLS rep that, she "investigated" and came back to the phone and told me the real problem was that there was no driver to assign the delivery to. She said the package would be delivered "today". I asked her if there was a real expectation that a driver would be found to make the delivery, and she said (and I quote) "I don't want to get your hopes up!" She took my email address and my phone number and told me she would sign me up for updates as the package moved on its way. I had done that online three or four days before she took the information from me, and I never received the first update, neither before nor after she took my information. Also, any time I did get a communication from GLS there was a reminder that some 21 years of age or older would have to be present to sign for the package. The package was left at the recipient's door after dark. He was at home, and no one even rang the doorbell, never mind requested a signature. I paid $232 for a 700 ml bottle of Blanton's Straight from the Barrel, and I guess they thought it was a good idea to offer me a second bottle for $186. If they can offer a second bottle at that price, why not offer the first bottle at that price? All that does is tell me you're gouging me (which I already knew) for the first bottle. You would also think that, with the extremely poor experience their customer had AND the fact that the customer had to do all her own leg work to finally find out what was going on with the order and that their carrier lied about the reasons for it being late, they might - just as a gesture of goodwill - offer to discount the bottle that was late . Nope! Obviously no goodwill to be offered here! Now they're telling me that they want ME to notify THEM when the package is delivered. Well, I guess I just did, but not in a friendly way. First they have supplier problems; now they have carrier problems. I think I know where the problem is, and it's neither with suppliers nor with carriers.

Worst experience ever had from the many online liquor sellers I’ve used. First order, they waited 10 days to tell me it was out of stock only after I asked when it’s being shipped. I gave them another try within minutes of it posted as available and same thing happened. Told unavailable only when I asked after several days when is shipping. Customer service was awful. Both times, however, I did get a refund. I would give no stars if available. IN REFERENCE TO YOUR (Tipxy) REPLY 8/6/23: It just re-confirms my original post. You acknowledge the problem. You Acknowledge the poor customer service. You Acknowledge the availability screw-up. If your company genuinely acknowledged all of this and expect to be taken seriously…good customer service, which you want one to believe is your goal, would then ‘put your money where your mouth is’ as the saying goes. Meaning, good customer service would offer a serious good faith discount to restore faith in your company. By not doing so and just offer “lip service”, tells me and others on this platform, customer service is still poorly handled.

ORDER SHIPPED LATE, HAD TO BUY ADDITIONAL WINE FOR PARTY I WAS HAVING, CUSTOMER SERVICE LADY, COULD HAVE CARED LESS. GOOD PRICES, IF YOU RECEIVE THE PRODUCT. MY ADVISE, DO NOT BUY FROM THE F+ COMPANY.

One star cause zero isn’t offered. The worst. Made an order and what was sent was the wrong bottle and since there no customer service you deal with email. Never refunded my order after I returned it. Never sent the right bottle. Contacted my credit card company and canceled. Don’t order from this scam company.