Timeless Pearl is an online boutique bringing beautiful pearls to elegant women. Our flagship product, Edison Pearls, is the only saltwater and freshwater hybrid natural pearl. Large, with outstanding luster and a choice of different colors, women everywhere can look beautiful and feel confident at affordable prices.
Timeless Pearl (timelesspearl.com) has 84 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jewelry & Watches · Fresno, California
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Jewelry & Watches · Los Angeles, California
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Jewelry & Watches · Redondo Beach, California
Excellent
Jewelry & Watches · Arcadia, California
Excellent
Showing 11 reviews with 1 star · Clear filters
James Matthew A.
I ordered booking flower pearl with 12mm size pearl but I got smaller size. Do I have to return it for replacement?
Response from Timeless PearlMay 25, 2022
So sorry to hear that. Could you please remind us your order number? We couldn’t find any order with your name, and there is no “booking flower pearl” in our store. Thank you!
Emine K.
First kissing fish bracelet I ordered tranished, second same bracelet I ordered does not have the same amount of pearls and it is shorter, it does not fit and fish pieces smaller and different. I asked timeless pearl to replace and repair these bracelets but no one responded. I still can not use my new order because it is shorter. There is no size on the page, it is one size and from the pictures with the pearl counts it should fit but mine has 13 each side and shorter than previous order and does not fit. They either should take these orders back and return my money or send me new ones which are correct size and right size of fish pieces. Timeless pearl has not responded to me so far. I am still waiting
Response from Timeless PearlMay 8, 2022
We are so sorry to hear that! We've sent you an email and a prepaid return label one week ago but you might have missed it. We'll send you a new package with two new bracelets and a printed prepaid return label so that it's easy to return the old ones. Sincerely apologize for the inconvenience, and thank you for your understanding and collaboration!
Josefina D.
I ordered a pendant and a pair of earrings. Instead of a pair of earrings, it was only 1 piece of earrings and described it as a pendant. It was difficult to return the item.I know they offer free shipping for your orders but it's through USPS and it always get lost.
Response from Timeless PearlOct 6, 2021
So sorry to hear that, and we sincerely apologize for the inconvenience. Actually, the original images were confusing (One front image and one side image make visitors think of earrings, but it is a pendant), and we have already updated the images to make it better. Hope that in the future no one would get confused about this product. In terms of returns, you have easy access to our return center on any of our pages in the footer section: Returns Center - https://timelesspearl.returnscenter.com/ Sorry again for the bad experience, and we're working hard to improve your experiences. Thank you for your understanding!