Timberline FinancialReviews of timberlinefinancial.com

One of my accounts had a settlement agreement of which all payments to the creditor appeared to have been made. With the final payment occurring last July 2019. In Dec 2019 I received a solicitation from a lawyer offering to help me with a recent lawsuit that had been filed against me. I immediately reached out to Timberline for help and was told it was nothing, that it was not a new lawsuit but rather was related to another account in which a lawsuit had been successfully negotiated. After many calls and emails, including to the court I was able to confirm this was indeed a new suite. Early April Timberline finally acknowledged that this was a new lawsuit. Eventually it was determined that the last payment that Timberline made to the creditor had been returned which essentially defaulted on the terms of the original settlement agreement with the creditor. After 4 months of the creditor sending requests to Timberline with no response they filed suit. In May the legal department(who I had been communicating with as well) worked with the creditor but was unable to get them to honor the original agreement. They agreed to settled for a one time payment of $3000. I advised Timberline that I would not pay that. Timberline caused this. First with whatever happened that caused the payment to be returned. Then by ignoring the creditor for 4 months. Then by ignoring me for 5 months. This was not my fault. Timberline is refusing to pay the creditor. I'm currently looking for a lawyer to 1, resolve this with the creditor and 2 transfer any remaining agreements out of Timberline's control. I have been working with Timberline for 2.5 years. At the time I signed up all 6 of my accounts were in good standing. I contacted them knowing my situation was about to get very bad. Over that time I feel like Timberline did not honor their agreement with me. They ignored me. The promised to call but never did. To this day they have never returned a call. Emails have gone unanswered. I have made 23 separate calls to Timberline and another 10 to their legal group regarding this lawsuit. The court date is 2 months away and I'm left to deal with it on my own. I don't have $3000, if I did I wouldn't need Timberline. In short, Timberline didn't honor it's agreement with me nor with my creditor. They have caused a much bigger problem with their negligence and are refusing to resolve it.

This looks like a good option but it really isnt. With all of their fees and miscellaneous charges you will end up paying more than what you originally owed. Work with your credit cards individually this is a mess. Even once I paid off my account they kept withdrawing money each month and it was a big hassle.

The manager Melanie is the worst kind of person in the world. She is a snake and liar. She does not car about the customer at all. We were trying to pay our payment to turn the car on. She said she ran it and it declined (huge lie). What she was doing is stalling for time so the guys could finish repoing the car. There is a special place in Dante's inferno for her.

This is an update on the process to complete this program. After receiving the Statement to Complete, I setup for the final draft to occur (5/13/2020). I was advised that once the draft has posted, it would take a few business days to send the payment to the creditor and close out the program with nothing else additional required. I called 5/26/2020, to check status and was advised that the draft had been deposited into my GCS account but a voice recording was required to allow Timberline/GCS to send a one-time lump sum payment to the creditor. This was not advised during the many phone calls with CS or the manager, Megan. If it had been that could've been taken care of when I setup the draft, especially since this is reason for me calling for a final statement and requesting the balance be drafted! Today, the rep advised that the account payment is overdue and that he was going to send a request to the payments management team (escalated) so that the final payment could be forwarded to the creditor. This was supposed to be done last week when I called. Each time I contact CS, the rep does not know what is going on with my account until I correct them and they finally "see." How do you have a CS department answering customer calls and they don't have the most current updates to the accounts?

I wish there is a rating less than 1 star, I have been with them for 3 years,the ACH payment monthly for 3 years, never hear any updates or response to any of my concerns, I decided to do an audit On the payment & follwed the contract terms for the commission & other administrative fees also counted a full amount of the creditors settlement, I found out that they should have paid the creditors in full as of April 2020 & Timberline owes us $206, now I shared all this & reviewed with Megan the supervisor she was suppose to get back to me today after a week waiting, she didn’t I called 4 times after I get hung up on & finally she came & said” Elizebeth the accounting specialist is out until Tuesday & she has no answer for me & hang up, I wish I had see their reviews when their rep tried reaching out to me back in 2017. But I had done one last trail & asked for manager Gerard to call me , at the meantime I am exploring all other option can be taken against them to get my right & get them resolve this

I've made 4 different phone calls asking for assistance In services and how Timberline can assist me in my financial goals. NOT one phone call back. Every time, I'm told that someone will reach out to me and they are sorry for the issues. Also, when you call in they don't have an option for new customers.

Requested information several times and did not receive. Asked for this information for a reason (timed issues) and still need to get the information for ALL paid off accounts and information for 2 remaining accounts. For the fifth time please send requested information ASAP 904-472-3933

This has been the worst experience we have been through, no body wants to help, I have to do all the phone calls to have them follow through and it never happens.