Timberline FinancialReviews of timberlinefinancial.com

I've been dealing with timberline for many years. Timberline is taking their sweet time to resolve my issues which has caused drastic credit issues for me. Right now I've been waiting for 7 months for them to close one account. You ask how can they close it without the money to pay it off? Glad you asked, I gave them the cash to resolve it in September 2020 but haven't done anything. Frustrating to have to deal with Timberline at this point. I just want to be done with this.

Do not use this firm for anything. A total rip off. After five months of payments to them they had not gotten in touch with any of my creditors. The late payments this caused ruined my credit rating. I am dealing with each of my credItors personally. These people are crooks. I got my money back but small consolation to the work I'll have to do to recover my good credit. STAY AWAY FROM TIMBERLINE.

Frustrated. While the CS worker was nice, she didn't know what she was talking about. I had to help her with her calculations by walking her through how to add up my payoff as her numbers were way off. She didn't have answers to my questions nor understand my question. Every time I call I get different answers. I'm done with my program and I just want to wrap everything up. It's super complicated and is going to require many follow up phone calls on my end to ensure everything is done correctly. While I am grateful for the program and how it has helped us, a LOT of information was left out or told to us incorrectly. I can't say I would do this again.

I would give a negative star if able to. Timberline did not live up to their promise of reducing my debt. It actually went up and you had the nerve to charge me for that.

Been in this program for about 2 years and have paid over 6,000 in fees that is 43% of the money I have been paying them over the course of the time I have been in this program. They didn't notify me of a settlement and I missed the opportunity and when I questioned them on it they took 3 months to try to resolve and they resolved it by paying $15 a month and charging me $12 per check they send to a debtor. They charge a monthly fee for everything they settle. They charge a 20% fee for everything they settle to pay half of the money you send them a month in ridiculous fees. STEER clear of them put the money in your own account and negotiate it yourself you will get out of debt and not pay any fees UPdated 4/14/2021 i have repeated asked for a detailed accounting of the settlements and payments on my account and they have not sent me anything showing what the accounts that were settle for the total fees and how they were calculated and the total payment fees per settled account and how it was calculated. When I canceled they told me I was getting a full refund of the money in my account which was about 1100 dollars and they took it all claiming it was a settlement fee but didn't tell me I had to call. I found it odd that when I asked if there were any outstanding fees when I canceled they said no and I would get a full refund and then when they needed to issue the refund the settlement about just so happen to equal the exact dollar and cents left in my account but they did not say what accounts what settlement amounts or anything. AGAIN DO NOT USE THEM!!!! I have been asking for a detailed accounting of my payouts and fees since last year to no avail.

Malisima experiencia...todo un engaño...antes de ingresar al programa te ofrecen maravillas ...en la practica solo sigues pagando...me sali del programa y no me devolvieron mi dinero...son unos timadores...cuidado!!!

I set up the debt relief program on 7/2/2020. No welcome package, nothing. I have sent an e-mail to my "account rep" Sara Schoolcraft and cannot get a reply. My account is not even set up for me to register it. I have left Sara a voice mail today. If this is what it's going to be like, I'm sorely disappointed already.

After reading all of these reviews, I unfortunately see that my problem is a common one. I emailed and called Timberline Financial Customer Service on multiple occasions to get a lump sum pay off amount for my account. After finally connecting with someone, I was given an amount and I subsequently authorized that amount to payoff my debts and close my account. That debit was never made from my account, so I again had to go through the process of requesting someone to contact me about my payoff amount and why it hadn't been processed. A month later I spoke with someone else in CS for OVER an hour who saw that I had requested the pay off, but it had never been processed. She assured me it would be processed this time. An email came from customer service stating my pay off amount had been scheduled for an automatic debit. This was in April. The pay off amount was deducted from my account and 3 days later my monthly payment was also deducted! It's August and they are still taking monthly payments from my account after taking my lump sum payoff out as well. This place is a SCAM.