Timberline FinancialReviews of timberlinefinancial.com

Let me start by saying that my overall experience with Timberline has been positive. Customer service is responsive and they are generally clear on what you should expect with debt restructuring. That said, let me try to explain how it works based on what I've experienced. Essentially, you stop paying your creditors; instead you pay into a fund that Timberline manages for you. They wait until the account(s) are put into "charge-off" status, which means that the creditor designates your debt as one that they likely can't recover. At that point, Timberline then works with the creditor to settle the debt. The good: you will likely pay less than you owe (by as much as 50%). The bad: your credit score gets clobbered, and you run a risk that a creditor will take other actions to collect (up to and including filing a lawsuit - which happened to me). Timberline and their subsidiaries do provide legal assistance for this, but seeing your name and "lawsuit" is stressful no matter how you slice it. In retrospect, I probably should have asked more questions, and I probably should have gone a more traditional debt management route. In addition to the stress that comes with hoping that your creditors will settle, the other challenge is that you have a long haul to get your credit score back to a reasonable level (and you're on your own for that). Again, this is not necessarily a knock on Timberline, but rather a chance to help others make a fully informed decision. As a self-proclaimed control freak, a lot of this process is outside my control due to how the system works. Make sure you know what you're getting into and are willing to accept the risks and challenges.

This would be a lot lower as a company rating, if not for the client service representative I worked with today. Makayla Campbell is the best thing you have going for you over there. In a relatively short period of time, she was able to look through my account, find an enormous mistake that EVERYONE continued to make for the last 6 months and dig deeper to find the relevant information. Turns out, my last account was settled 6 months ago and only Makayla Campbell was able to determine that. Makayla - you are the best and you made my day!

Probably need more support via agent assigned

They don't get back with you after you email them information and request someone to call you back.

They called to tell me that they were going to settle one card and will get back to me/send me the settlement letter. its been 2 weeks. I asked if they send letters to creditors to say they are representing me. The guy said yes that can be done but told me to call customer service. Which I did and was told by another guy that no they don't do that. This is about the 3rd time that am getting conflicting messages from customer service. It is fustrating.

Once I've accepted a settlement for a debt I've been asked if I want a copy of the approved settlement emailed to me and I have NEVER received any of them. Also, you are suppose to forward any letters you received from collectors that could be settlements. When you do you NEVER hear back from anyone. Very Frustrating!!

I hardly hear from them so I never know what's going on. They always call me when I am not home even though they've asked me when the best time to reach me is, which is evenings and they always call in the mornings. A different person contacts me each time when they do call. They have only settled two of my five accounts in nine months so I have no idea what is going on with the other three accounts. Right now, I'm not satisfied with their service so we'll see when my two years are done. I will be able to give a better review at that time. I'm hoping I can say that I would recommend this company but right now I cannot say that.

On numerous occasions I have been emailed that someone will get back to me in 2-3 days. Which they done and I don't hear from anyone for weeks. I then end up calling customer service for them to then answer my questions )if they can). I feel if information is sent to you and timberline says we will get bank to you in 2-3 days then someone should.